Love's Travel Stops & Country Stores

November 24, Revdex.com Re: Complaint ID#: [redacted] Consumer: [redacted] Case Opened: November 22, Ms [redacted] , I am in receipt of your letter dated November 22, On or around November 20, 2017, Mr [redacted] stopped at our Love’s Travel Stop #in Lake, MSMr [redacted] reported to our store manager on duty that he had ripped his jacket on a display of alligator headsAccording to Mr***, he feels that this display and the products were not appropriately placed in a safe location in the store After a thorough review, we are unable to find any issues with the location of this displayThis particular display is in full view of the customer and has adequate space for customers to walk safely Enclosed for your review, please find photos of this particular display Should you have any questions or need additional information, please don’t hesitate to contact me using the information below Sincerely, [redacted] Risk Management Specialist Love’s Travel Stops & Country Stores, Inc [redacted] [redacted] @loves.com Ph: ###-###-#### Fax: ###-###-#### Tell us why here

We contacted the guest via telephone on 4/3/and apologized on behalf of our store for refusing to honor the sale priceAs the sale was posted one day early, we should have honored the priceWe offered the guest a $gift card as compensation for his experience and as a gesture of appreciation for his time and feedback

Complaint: [redacted] I am rejecting this response because:I did receive bad fuel from Love's on the evening of March 18, I have attached the repair order from Bergkoetter's Buick Dealership stating water was in the gas tankI have also attached the pictures the dealership took which show the water in the fuelThe dealership sent the repair order and pictures to [redacted] , GM for Love's in New BadenI have also found another individual, [redacted] , who has filed a complaint with Love'sHe had gotten fuel at the same station around the same time as me Sincerely, [redacted] ***

February 21, Revdex.com Re: Complaint ID#: [redacted] Consumer: [redacted] Case Opened: February 10, Ms [redacted] , I am in receipt of your letter dated February 11, On January 17, 2017, Mr [redacted] stopped at our Love’s Travel Stop #in Ocala, FL to have his left rear inside drive tire replaced as his had blown outAfter a thorough review, we are unable to find any issues with the workmanship performed at this locationAdditionally, Mr [redacted] failed to provide documentation verifying a tire retorque had been doneThis retorque, written on the back of every invoice and signed for by Mr [redacted] following his service, is required within to miles to fulfill the warranty agreementUtilizing the current information, we are unable to offer any compensation to Mr [redacted] This information was communicated to Mr [redacted] on February 20, Enclosed for your review, please find the documentation for the services performed and warranty agreement signed by Mr [redacted] Should you have any questions, please contact me using the information belowSincerely, [redacted] Risk Management Specialist Love’s Travel Stops & Country Stores, Inc [redacted] [redacted] @loves.com Ph: ###-###-#### Fax: ###-###-####

Complaint: ***
I am rejecting this response because:I did receive bad fuel from Love's on the evening of March 18, I have attached the repair order from Bergkoetter's Buick Dealership stating water was in the gas tankI have also attached the pictures the dealership took which show the water in the fuelThe dealership sent the repair order and pictures to *** ***, GM for Love's in New BadenI have also found another individual, *** ***, who has filed a complaint with Love'sHe had gotten fuel at the same station around the same time as me
Sincerely,
*** ***

November 24, Revdex.com Re: Complaint ID#: ***
Consumer: *** *** Case Opened: November 22, Ms***, I am in receipt of your letter dated November 22, On or around November 20, 2017, Mr*** stopped at our Love’s Travel Stop #in Lake, MSMr*** reported to our store manager on duty that he had ripped his jacket on a display of alligator headsAccording to Mr***, he feels that this display and the products were not appropriately placed in a safe location in the store After a thorough review, we are unable to find any issues with the location of this displayThis particular display is in full view of the customer and has adequate space for customers to walk safely Enclosed for your review, please find photos of this particular display Should you have any questions or need additional information, please don’t hesitate to contact me using the information below Sincerely, *** *** Risk Management Specialist Love’s Travel Stops & Country Stores, Inc***.***@loves.com Ph: ###-###-#### Fax: ###-###-#### Tell us why here

May 25, Revdex.com Re: Complaint ID#: *** Consumer: *** *** Case Opened: April 20, Ms***, I am in receipt of the customer’s rejection response dated May 24, Currently, we have no record of any other customer claiming water in their fuel on or around the date that Ms*** fueled Enclosed for your review, please find the water monitor reading from the unleaded gasoline tank from the day Ms*** fueledThe unleaded gasoline reading indicates inches of water Should you have any questions or need additional information, please don’t hesitate to contact me using the information below Sincerely, *** *** Risk Management Specialist Love’s Travel Stops & Country Stores, Inc***.***@loves.com Ph: ###-###-#### Fax: ###-###-#### Tell us why here

We contacted the guest via telephone on 4/3/and apologized on behalf of our store for refusing to honor the sale priceAs the sale was posted one day early, we should have honored the priceWe offered the guest a $gift card as compensation for his experience and as a gesture of appreciation
for his time and feedback

February 21, Revdex.com Re: Complaint ID#: *** Consumer: *** *** Case Opened: February 10, Ms***, I am in receipt of your letter dated February 11, On January 17, 2017, Mr*** stopped at our Love’s Travel Stop #in Ocala, FL to have his left
rear inside drive tire replaced as his had blown outAfter a thorough review, we are unable to find any issues with the workmanship performed at this locationAdditionally, Mr*** failed to provide documentation verifying a tire retorque had been doneThis retorque, written on the back of every invoice and signed for by Mr*** following his service, is required within to miles to fulfill the warranty agreementUtilizing the current information, we are unable to offer any compensation to Mr***This information was communicated to Mr*** on February 20, Enclosed for your review, please find the documentation for the services performed and warranty agreement signed by Mr***Should you have any questions, please contact me using the information belowSincerely, *** *** Risk Management Specialist Love’s Travel Stops & Country Stores, Inc***.***@loves.com Ph: ###-###-#### Fax: ###-###-####

April 21, Revdex.com Re: Complaint ID#: ***
Consumer: *** *** Case Opened: April 20, Ms***, I am in receipt of your letter dated April 20, On or around March 18, 2017, Ms*** stopped at our Love’s Travel Stop #*** in New Baden, IL and purchased $of unleaded gasolineMs*** later reported that her vehicle failed and had her vehicle towed to Bergkoetter’s Chevrolet-Buick dealership in StLibory, ILAccording to Ms***, the service advisor feels the fuel was contaminated with water After a thorough review, we are unable to find any issues with the unleaded gasoline at this locationWe received no other complaints, have no known issues, and have no indication of any water or debris in our unleaded gasolineUtilizing this information we did not offer any compensation to Ms*** Enclosed for your review, please find the water monitor reading from the unleaded gasoline tank from the day Ms*** fueledThe unleaded gasoline reading indicates inches of water Should you have any questions or need additional information, please don’t hesitate to contact me using the information below Sincerely, *** *** Risk Management Specialist Love’s Travel Stops & Country Stores, Inc***.***@loves.com Ph: ###-###-#### Fax: ###-###-#### Tell us why here