Lovegevity's Wedding Planning Institute

[redacted] enrolled in the Certified Wedding and Event Planning online only course on 9/26/In his initial request for information on the course prior to enrolling he stated he works hour shifts and needs the course to be solely onlineMr [redacted] was activated into the course on 9/26/16, and passed the online Student OrientationThis shows students how to navigate the online curriculum and textbooks are not ordered until this has been successfully takenMr [redacted] ’s textbook was ordered on 9/27/16, and he was emailed a confirmation that he had successfully completed the orientation and his textbook was orderedMr [redacted] submitted support tickets requesting assistance on the course and each of these was answered within business dayOur Educational Committee repeatedly asked him (emails sent on 10/01, 10/02, 10/04, 10/05) to let us know his available time for a phone meeting to walk through his questionsOn 10/06/16, a student support team member spent minutes on the phone with Mr [redacted] answering his questions about the course and how to complete projectsOur refund policy is located on our website: Refunds – OnlineTuition for any and all online programs offered by Lovegevity’s Wedding Planning Institute are NON-REFUNDABLE once a student accesses the online courseWithdrawal from any program must be received in writing at Lovegevity’s Wedding Planning Institute admissions office within three business days starting from the time the student enrolled in order to qualify for a refundStudents participating in a payment plan are still responsible for the remaining balance at the time of cancellation if a student has accessed the online course materialsMr [redacted] requested a 50% refund however he still has the textbook in his possession and he did not submit a written request for a refundHe also accessed the online curriculum and his last login date was 10/20/Our system does not track the amount of time he spent reviewing the course but does track the quizzesOur staff tried multiple times to assist him in understanding the course requirements as well as assisting him with non curriculum issues such as his internet settingsWhile he is not eligible for a refund we are willing to work with him to resolve this issue and have worked with him since he enrolled in September Regards, [redacted] ***, CPO

Ms *** signed up for the day seminar and was notified by email and voicemail on 4/21/2017, that the seminar had been canceled (this was eight days prior to the seminar which was scheduled for 4/29-4/30) Our staff followed up with Ms *** by voice mail, email and text until she
responded to make sure she was aware of the cancellation On 4/26/2017, Ms *** spoke to one of our program advisor about her optionsShe said she couldn’t attend a classroom course, but wanted to continue to the online course and she was immediately refunded $(the difference in tuition between the seminar and the online course) The partial refund is only issued once a student has decided to continue the course online, otherwise the full tuition is refunded since the course did not take place Ms *** was contacted by our educational committee regarding her progress in the online course on 4/28/and 5/01/ On 5/9/2017, she submitted a request for a refundAt this time she was advised that she did not qualify for a refund per the refund policy stated on our website Refunds are not issued once a student has the textbook and has accessed the online course She again requested a refund and our staff made several attempts to communicate with her including on 5/24/2017, she asked to speak to someone after 6pm EST and was advised that as we were on PST and hours behind her a representative would be available She did not call until 10pm EST/7pm PST which was after our office was closed Ms *** continued accessing and working in the online course once she was notified the seminar was cancelledHer last login date for the course curriculum was 5/29/2017:Additionally, Ms *** returned her textbook in poor conditionAn exception was made in order to satisfy Ms ***’s request for a refund even though she does not qualify The $requested was refunded 7/11/and her used textbook was shipped back to her as it cannot be re-used due to its poor conditionShe confirmed that she received the refund

I am rejecting this response because:I have all the texts from the staff that tried to helpI notified a staff person named dean three times I wanted outI also notified other people that answered the phoneI was hung up multiple times even when the person said to call them back at that timeThe staff tried, but really didn't care what happened to meSome were right rude and inconsiderateI may not get a partial refundBut the texts I have and social media can show others this school isn't what they preach. These people said they would notify the cooperate officeApparently here again, the staff didn't do what they said they would doAnother thing, I did exactly what the staff told me to do discontinue on the Oct the courseI'm still receiving emails and failing grades from the school I have these also. Overall, this school is out for the moneyNot educationI will be using all my texts and emails in social media to warn people this school isn't for them