Initial Business Response /* (1000, 16, 2015/08/28) */
Received via email:
Attached is the follow up letter to let the Revdex.com know how we intend to
resolve the matter
Thank you,
Katherine G***
Keith L***
Lovejoy Flooring &
Interiors
-----------------------------------------------
Lovejoy Flooring & Interiors August 27,
ETurkeyfoot Lake Rd
Akron, OH
(330) 323-
Case# ***
To whom it may concern:
This is an attempt to resolve the complaint made by ***, #***
Due to Family issues, unfortunately, some business matters had to be put back for a short timeI run a busy operation, everything I do I handle on my ownI will make this a priority to get this matter resolvedI stand behind my work and apologize that Mrs*** feels I did not satisfy her or her Husband's expectations
I did ask my son to assist in the job as I am getting older and thought he could reach areas I did not trust myself to doMy son's credentials are that he is certified in lead base paint and finished "College Works"
Apprenticeship program as an InternHe, in addition, works for a reputable restoration CompanyIncluding full time work at a bank
When I came to Mrs*** house a second time to follow up on the concern, ("it is as if he did not even do the job again the second time")I discovered and performed the necessary touch upsI have been in this industry for about years; I have many satisfied, happy customers as well as repeat businessIf my customer has a concern I will correct itSometimes, "home improvements" require additional work whether it's remodeling or paintingIf this would be the case, then it can be negotiated on additional terms if needed
This was not discussed with Mrs*** or her HusbandI will follow up with them no later than September 10,
Sincerely,
Keith L***
Initial Business Response /* (1000, 16, 2015/08/28) */
Received via email:
Attached is the follow up letter to let the Revdex.com know how we intend to
resolve the matter
Thank you,
Katherine G***
Keith L***
Lovejoy Flooring &
Interiors
-----------------------------------------------
Lovejoy Flooring & Interiors August 27,
ETurkeyfoot Lake Rd
Akron, OH
(330) 323-
Case# ***
To whom it may concern:
This is an attempt to resolve the complaint made by ***, #***
Due to Family issues, unfortunately, some business matters had to be put back for a short timeI run a busy operation, everything I do I handle on my ownI will make this a priority to get this matter resolvedI stand behind my work and apologize that Mrs*** feels I did not satisfy her or her Husband's expectations
I did ask my son to assist in the job as I am getting older and thought he could reach areas I did not trust myself to doMy son's credentials are that he is certified in lead base paint and finished "College Works"
Apprenticeship program as an InternHe, in addition, works for a reputable restoration CompanyIncluding full time work at a bank
When I came to Mrs*** house a second time to follow up on the concern, ("it is as if he did not even do the job again the second time")I discovered and performed the necessary touch upsI have been in this industry for about years; I have many satisfied, happy customers as well as repeat businessIf my customer has a concern I will correct itSometimes, "home improvements" require additional work whether it's remodeling or paintingIf this would be the case, then it can be negotiated on additional terms if needed
This was not discussed with Mrs*** or her HusbandI will follow up with them no later than September 10,
Sincerely,
Keith L***