To whom it may concern; Account# [redacted] After further review and verification the refund request was submitted on 1/9/and the refund check was sent to the account guarantor on 1/15/ We apologize for any delay and hope you have received your refund amount If you have not received this check, we will confirm address that check was sent to Thank you for choosing Lovelace Health System for your healthcare needs
Upon detailed review of the account; it was found that yes a refund to the patient has been identified; our Customer Service team will be contacting the patient to recieve information to process refundIn the event that communication is not established to process refund electronically; a refund
check will be sent to the patient address as listed on patient account
I apologize for the delay in resolution of this account and will take steps to ensure that these types of issues are resolved immediately to ensure customer satisfaction on initial inquiry
Thank you for choosing Lovelace Health System
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I recieved the message about this complaint being closed. The Issue is that the explanation in resolving this has been repeated multiple times over the last 6 months. They do know that I am warranted a refund. The Problem is that the do not issue me the refund. Words but no actions. In my original complaint I stated that they have told me "they are working on it" or "it's in the process". I still have not been contacted by them. I have called twice and left messages with no one returning my call. And STILL have not recieved my refund. Im not sure what is going on, but it seems that they are being untruthful and the issue HAS NOT been resolved until I get money in hand. Thanks for your time. [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
To whom it may concern;
Account#[redacted]
After further review and verification the refund request was submitted on 1/9/15 and the refund check was sent to the account guarantor on 1/15/15.
We apologize for any delay and hope you have received your refund amount.
If you have not received this check, we will confirm address that check was sent to.
Thank you for choosing Lovelace Health System for your healthcare needs.
To whom it may concern; Account# [redacted] After further review and verification the refund request was submitted on 1/9/and the refund check was sent to the account guarantor on 1/15/ We apologize for any delay and hope you have received your refund amount If you have not received this check, we will confirm address that check was sent to Thank you for choosing Lovelace Health System for your healthcare needs
Upon detailed review of the account; it was found that yes a refund to the patient has been identified; our Customer Service team will be contacting the patient to recieve information to process refundIn the event that communication is not established to process refund electronically; a refund
check will be sent to the patient address as listed on patient account
I apologize for the delay in resolution of this account and will take steps to ensure that these types of issues are resolved immediately to ensure customer satisfaction on initial inquiry
Thank you for choosing Lovelace Health System
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:I recieved the message about this complaint being closed. The Issue is that the explanation in resolving this has been repeated multiple times over the last 6 months. They do know that I am warranted a refund. The Problem is that the do not issue me the refund. Words but no actions. In my original complaint I stated that they have told me "they are working on it" or "it's in the process". I still have not been contacted by them. I have called twice and left messages with no one returning my call. And STILL have not recieved my refund. Im not sure what is going on, but it seems that they are being untruthful and the issue HAS NOT been resolved until I get money in hand. Thanks for your time. [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
To whom it may concern;
Account#[redacted]
After further review and verification the refund request was submitted on 1/9/15 and the refund check was sent to the account guarantor on 1/15/15.
We apologize for any delay and hope you have received your refund amount.
If you have not received this check, we will confirm address that check was sent to.
Thank you for choosing Lovelace Health System for your healthcare needs.