Lovelady Thrift Store

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ Cancelation process was discussed with member and member was provided all necessary information to cancel Member came in and completed the attached document to cancel her account and the account is currently pending cancel with no future payments Member has access to the facility through 11/18/per membership agreement

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ Cancelation process was discussed with member and member was provided all necessary information to cancelMember came in and completed the attached document to cancel her account and the account is currently pending cancel with no future paymentsMember has access to the facility through 11/18/per membership agreement

Initial Business Response /* (1000, 5, 2017/11/06) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@anytimefitness.com
Sorry that this has not reached my attention until now I have issued a credit and verified that this will not occur again in the
futureThe credit takes 7-business days to process If there is anything else needed, please do not hesitate to reach out
Initial Consumer Rebuttal /* (2000, 7, 2017/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/06) */
Contact Name and Title: Feras ***, Manager
Contact Phone:
Contact Email: ***@anytimefitness.com
We have been in contact with Mr*** *** *** on several occasions with regards to his concern Mr ***
had the option to join for 12, 18, or months, and he chose the month term per his desire to Get to a Healthier Place We have explained to Mr*** that we do not pay our staff any form of commission or incentive in order for anyone to try and pressure him to signup at our facility In addition, and per his agreement, Mr*** had full days from the day he signed up to cancel and receive a full refund He had the opportunity to try out the facility and decide if it was the right fit for him and if he wanted to cancel his membership and receive a full refund within the full days from the day he joined our facility
OFFER:
We would like to offer Mr*** the opportunity to get back on track and start back at the facility by providing him a Free Fitness Consultation ($Value), Free sessions with one of our Personal Trainers ($Value), and Free months of membership ($Value), & a Day Get Started Plan ($Value) to compensate him for his non usage of the facility If he is not interested, he is also able to either transfer responsibility of his membership to anyone else who may be interested in satisfying his agreement If that is still not reasonable to Mr***, he is able to cancel his account by paying a cancelation fee of $413, which is 70% of his current membership payoff amount of $ Current payoff is valid through 10/31/
Initial Consumer Rebuttal /* (3000, 8, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) We have been in contact with Mr*** *** *** on several occasions with regards to his concern.- NO I HAVE BEEN IN CONTACT WITH YOU SEVERAL TIMES NOT THE OTHER WAY AROUND
2)Mr*** had full days from the day he signed up to cancel-I CALLED ABOUT CANCELING AFTER MY FIRST VISIT AND WAS TOLD I COULDN'T UNLESS THERE WAS NOT A ANYTIME FITNESS WITHIN A CERTAIN AMOUNT OF MILES
2) -We would like to offer Mr*** the opportunity to get back on track and start back at the facility by providing him a Free Fitness Consultation ($Value), Free sessions with one of our Personal Trainers ($Value), and Free months of membership ($Value), & a Day Get Started Plan ($Value) to compensate him for his non usage of the facility- I DO NOT WANT ANYTHING FOR FREE OR ANY HANDOUTS OF ANY KINDI JUST WANT OUT OF MY CONTRACTIF YOUR WILLING TO GIVE ME $"IN VALUES" THEN WHY NOT JUST NIP THIS IN THE BUD & LET ME OUT OF MY CONTRACT FOR FREE AFTER ALL THE CANCELATION FEE HAS $(VALUE) WHICH IS A $(VALUED) SAVINGS ON YOUR END
3) he is also able to either transfer responsibility of his membership to anyone else who may be interested- WHY WOULD I SELL SOMEONE ELSE INTO YOUR GYM WHEN I'VE HAD NOTHING BUT A NEGATIVE EXPERIENCE
4) he is able to cancel his account by paying a cancelation fee of $413, which is 70% of his current membership payoff amount of $590.- IVE ALREADY PAID $TO DATE SO HOW ABOUT I PAY A $CANCELATION FEE$356+$57=$
SINCERELY, *** ***

Initial Business Response /* (1000, 5, 2016/10/26) */
Cancelation process was discussed with member and member was provided all necessary information to cancel Member came in and completed the attached document to cancel her account and the account is currently pending cancel with no future
payments Member has access to the facility through 11/18/per membership agreement

Initial Business Response /* (1000, 5, 2017/11/06) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@anytimefitness.com
Sorry that this has not reached my attention until now. I have issued a credit and verified that this will not occur again in the...

future. The credit takes 7-10 business days to process. If there is anything else needed, please do not hesitate to reach out.
Initial Consumer Rebuttal /* (2000, 7, 2017/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/06) */
Contact Name and Title: Feras [redacted], Manager
Contact Phone: 219.769.7080
Contact Email: [redacted]@anytimefitness.com
We have been in contact with Mr. [redacted] on several occasions with regards to his concern. Mr [redacted]...

had the option to join for 12, 18, or 24 months, and he chose the 24 month term per his desire to Get to a Healthier Place. We have explained to Mr. [redacted] that we do not pay our staff any form of commission or incentive in order for anyone to try and pressure him to signup at our facility. In addition, and per his agreement, Mr. [redacted] had 3 full days from the day he signed up to cancel and receive a full refund. He had the opportunity to try out the facility and decide if it was the right fit for him and if he wanted to cancel his membership and receive a full refund within the 3 full days from the day he joined our facility.
OFFER:
We would like to offer Mr. [redacted] the opportunity to get back on track and start back at the facility by providing him a Free Fitness Consultation ($60 Value), 3 Free sessions with one of our Personal Trainers ($99 Value), and 3 Free months of membership ($108 Value), & a 30 Day Get Started Plan ($199 Value) to compensate him for his non usage of the facility. If he is not interested, he is also able to either transfer responsibility of his membership to anyone else who may be interested in satisfying his agreement. If that is still not reasonable to Mr. [redacted], he is able to cancel his account by paying a cancelation fee of $413, which is 70% of his current membership payoff amount of $590. Current payoff is valid through 10/31/2015.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) We have been in contact with Mr. [redacted] on several occasions with regards to his concern.- NO I HAVE BEEN IN CONTACT WITH YOU SEVERAL TIMES NOT THE OTHER WAY AROUND
2)Mr. [redacted] had 3 full days from the day he signed up to cancel-I CALLED ABOUT CANCELING AFTER MY FIRST VISIT AND WAS TOLD I COULDN'T UNLESS THERE WAS NOT A ANYTIME FITNESS WITHIN A CERTAIN AMOUNT OF MILES.
2) -We would like to offer Mr. [redacted] the opportunity to get back on track and start back at the facility by providing him a Free Fitness Consultation ($60 Value), 3 Free sessions with one of our Personal Trainers ($99 Value), and 3 Free months of membership ($108 Value), & a 30 Day Get Started Plan ($199 Value) to compensate him for his non usage of the facility- I DO NOT WANT ANYTHING FOR FREE OR ANY HANDOUTS OF ANY KIND. I JUST WANT OUT OF MY CONTRACT. IF YOUR WILLING TO GIVE ME $466 "IN VALUES" THEN WHY NOT JUST NIP THIS IN THE BUD & LET ME OUT OF MY CONTRACT FOR FREE AFTER ALL THE CANCELATION FEE HAS $413 (VALUE) WHICH IS A $53 (VALUED) SAVINGS ON YOUR END.
3) he is also able to either transfer responsibility of his membership to anyone else who may be interested- WHY WOULD I SELL SOMEONE ELSE INTO YOUR GYM WHEN I'VE HAD NOTHING BUT A NEGATIVE EXPERIENCE.
4) he is able to cancel his account by paying a cancelation fee of $413, which is 70% of his current membership payoff amount of $590.- IVE ALREADY PAID $356.00 TO DATE SO HOW ABOUT I PAY A $57 CANCELATION FEE. $356+$57=$413.
SINCERELY, [redacted]

Initial Business Response /* (1000, 5, 2016/10/26) */
Cancelation process was discussed with member and member was provided all necessary information to cancel. Member came in and completed the attached document to cancel her account and the account is currently pending cancel with no future...

payments. Member has access to the facility through 11/18/2016 per membership agreement.