Complaint: [redacted] I am rejecting this response because: The company failed to meet their promise, the Sunday August 2nd paper was delivered to my residence Due to the ongoing nature of this issue I would request an extended response period should the company attempt again to resolve this claim Regards, [redacted]
I apologize for the inconvenience caused Mr [redacted] The delivery agent will be notified to stop delivery to [redacted] once again.The agents supervisors are copied on this responseMaurice [redacted] E***
[redacted] Hello This is in regards to complaint # [redacted] which I literally JUST accepted the business's response to stating that they had stopped throwing their paper in my yard and would continue to refrain from littering my yard with the unwanted paper I awoke this morning to yet ANOTHER SUNDAY PAPER from their company again this morning Now I am REALLY not happy Do I need to file a whole new complaint ? These people just don't get it They stop throwing it in my yard for a week or and then start up again and the gentleman responding to these recent Revdex.com issues even displays an attitude about the subject Please advise Thanks so much, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The newspaper, as I have told several customer support representatives over the last few months, is the [redacted] WeeklyI have also been told, several times, that no newspapers will be delivered to my address, and that a supervisor has resolved this issue However, the fact remains that the newspaper was again delivered to my home today, June To be very My name is [redacted] My address is [redacted] , [redacted] , CO [redacted] I DO NOT want the [redacted] Weekly delivered to my home STOP DELIVERING THIS NEWSPAPER TO MY PROPERTY Regards, [redacted]
The customer called in on Jan 1, Feb 4,9,and for no papersPapers were re-delivered the same day or the next morningIn addition on Feb 10, credit was issued for the cost of days papersSince Feb the customer has not called in and the hope is than any delivery concerns have been resolved.Maurice D E [redacted] Director of Operations
To Whom it may concern/ Revdex.com,
I am responding to the complaint ID *** which we received from the Revdex.com on May 22, 2014.
Without knowing exactly which publication the resident was receiving, as our record did not have this address noted as 'Do
Not Deliver', effective May 22, we removed this address from all delivery lists for any newspapers produced by the *** Reporter-Herald
Additionally, that same day our delivery managers and carrier were notified to cease all deliveryResidence address was to be checked for multiple weeks to ensure there was no delivery
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me as no paper was delivered yesterday to my home, although one was left in the street just in front of my property A paper WAS delivered on June 4th - I have attached a photo for the delivery manager to review if desired since he or she was not able to see it in the driveway when they came by to check
Regards,
*** ***
Right on the heels of my previous complaint, ref ***, this business has reinstated Sunday newspaper deliveries to my residence against my wishesI've received a paper on both September 20th and 27th, I've made numerous previous complains directly to the company as well as the above referenced complaint with the Revdex.comIn the best case, these complaints result in a short term stoppage of deliveryI have never subscribed to services from this company and I wish for all services of this company to my residence to cease and desist, immediately and permanentlyI wish for this business to respect the wishes of their clientele, to stop littering their yards with unwanted papers, to recognize that their unwanted newspapers are not only a nuisance, but a security threat for the neighborhood when residence are not available to clear themFirst and foremost, I would like to *NEVER* receive another product from this company on my doorstep, driveway, or curb, or for that matter anywhere on my property
response because: The company failed to meet their promise, the Sunday August 2nd paper was delivered to my residence. Due to the ongoing nature of this issue I would request an extended response period should the company attempt again to resolve this claim.
Regards,
[redacted]
The customer called in on Jan 1, Feb 4,9,10 and 17 for no papers. Papers were re-delivered the same day or the next morning.
In addition on Feb 10, credit was issued for the cost of 5 days papers.
Since Feb 17 the customer has not called in and the hope is than any delivery concerns...
have been resolved.Maurice D E[redacted]
Director of Operations.
It has been confirmed that the residents address is not on the [redacted] Weekly delivery list. The delivery manager also replied that this address was checked on June 4th and no [redacted] Weekly paper was found. The manager will check the address again on June 18th to make sure a paper is not delivered
Complaint: [redacted]
I am rejecting this response because: their response is NOT correct.....while it is true that I have not received a paper in two weeks since I filed this...
complaint......if they continue the STOP THROW then this will be finished.
Regards,
[redacted]
I apologize for the inconvenience caused Mr. [redacted]. The delivery agent will be notified to stop delivery to [redacted] once again.The agents supervisors are copied on this response.
Maurice * E[redacted]
[redacted]
Mr. [redacted] subscribed to the Reporter-Herald at the rate of $40.00 per year approximately 4 years ago when the newspaper...
was owned
by [redacted]. At that time the regular subscription rate was $130.20 and his discounted rate was 70%.
Following the purchase of the Reporter-Herald by Prairie Mt Publishing, subscription rates have increased each year.
Mr. [redacted]'s rate of $40.00 was honored for three more years as a courtesy and he was informed each year at renewal, that his rate
would increase. Prairie Mt Publishing was under no legal obligation to honor any rate agreements made by the previous
ownership.
The current subscription rate is $236.60 and Mr. [redacted] was billed for $52.00 a discount of 78%.
The current delivery cost alone, exceeds the amount we are paid for one year.
We cannot continue to subsidize Mr. [redacted]'s subscription to the extent we are.
Mr. [redacted] is paying for future and not past services. If he is not willing to pay or dissatisfied with the subscription price billed,
he is under no obligation to continue his subscription to the Reporter-Herald.
Sincerely,
[redacted]
Director of Operations.
09-25-2014
Complaint: [redacted]
I am rejecting this response because:
The newspaper, as I have told several customer support representatives over the last few months, is the [redacted] Weekly. I have also been told, several times, that no newspapers will be delivered to my address, and that a supervisor has resolved this issue. However, the fact remains that the newspaper was again delivered to my home today, June 4.
To be very clear:
My name is [redacted]
My address is [redacted], CO [redacted]
I DO NOT want the [redacted] Weekly delivered to my home. STOP DELIVERING THIS NEWSPAPER TO MY PROPERTY.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. ..... If they stay true to their word this time.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello....
This is in regards to complaint #[redacted] which I literally JUST accepted the business's response to stating that they had stopped throwing their paper in my yard and would continue to refrain from littering my yard with the unwanted paper.
I awoke this morning to yet ANOTHER SUNDAY PAPER from their company again this morning. Now I am REALLY not happy. Do I need to file a whole new complaint ? These people just don't get it. They stop throwing it in my yard for a week or 3 and then start up again and the gentleman responding to these recent Revdex.com issues even displays an attitude about the subject .....
Please advise.
Thanks so much,
[redacted]
Complaint: [redacted] I am rejecting this response because: The company failed to meet their promise, the Sunday August 2nd paper was delivered to my residence Due to the ongoing nature of this issue I would request an extended response period should the company attempt again to resolve this claim Regards, [redacted]
I apologize for the inconvenience caused Mr [redacted] The delivery agent will be notified to stop delivery to [redacted] once again.The agents supervisors are copied on this responseMaurice [redacted] E***
[redacted] Hello This is in regards to complaint # [redacted] which I literally JUST accepted the business's response to stating that they had stopped throwing their paper in my yard and would continue to refrain from littering my yard with the unwanted paper I awoke this morning to yet ANOTHER SUNDAY PAPER from their company again this morning Now I am REALLY not happy Do I need to file a whole new complaint ? These people just don't get it They stop throwing it in my yard for a week or and then start up again and the gentleman responding to these recent Revdex.com issues even displays an attitude about the subject Please advise Thanks so much, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The newspaper, as I have told several customer support representatives over the last few months, is the [redacted] WeeklyI have also been told, several times, that no newspapers will be delivered to my address, and that a supervisor has resolved this issue However, the fact remains that the newspaper was again delivered to my home today, June To be very My name is [redacted] My address is [redacted] , [redacted] , CO [redacted] I DO NOT want the [redacted] Weekly delivered to my home STOP DELIVERING THIS NEWSPAPER TO MY PROPERTY Regards, [redacted]
The customer called in on Jan 1, Feb 4,9,and for no papersPapers were re-delivered the same day or the next morningIn addition on Feb 10, credit was issued for the cost of days papersSince Feb the customer has not called in and the hope is than any delivery concerns have been resolved.Maurice D E [redacted] Director of Operations
This complaint was resolved quite some time ago
Papers are no longer delivered to this address
To Whom it may concern/ Revdex.com,
I am responding to the complaint ID *** which we received from the Revdex.com on May 22, 2014.
Without knowing exactly which publication the resident was receiving, as our record did not have this address noted as 'Do
Not Deliver', effective May 22, we removed this address from all delivery lists for any newspapers produced by the *** Reporter-Herald
Additionally, that same day our delivery managers and carrier were notified to cease all deliveryResidence address was to be checked for multiple weeks to ensure there was no delivery
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me as no paper was delivered yesterday to my home, although one was left in the street just in front of my property A paper WAS delivered on June 4th - I have attached a photo for the delivery manager to review if desired since he or she was not able to see it in the driveway when they came by to check
Regards,
*** ***
Right on the heels of my previous complaint, ref ***, this business has reinstated Sunday newspaper deliveries to my residence against my wishesI've received a paper on both September 20th and 27th, I've made numerous previous complains directly to the company as well as the above referenced complaint with the Revdex.comIn the best case, these complaints result in a short term stoppage of deliveryI have never subscribed to services from this company and I wish for all services of this company to my residence to cease and desist, immediately and permanentlyI wish for this business to respect the wishes of their clientele, to stop littering their yards with unwanted papers, to recognize that their unwanted newspapers are not only a nuisance, but a security threat for the neighborhood when residence are not available to clear themFirst and foremost, I would like to *NEVER* receive another product from this company on my doorstep, driveway, or curb, or for that matter anywhere on my property
Complaint: [redacted]
I am rejecting this...
response because: The company failed to meet their promise, the Sunday August 2nd paper was delivered to my residence. Due to the ongoing nature of this issue I would request an extended response period should the company attempt again to resolve this claim.
Regards,
[redacted]
The customer called in on Jan 1, Feb 4,9,10 and 17 for no papers. Papers were re-delivered the same day or the next morning.
In addition on Feb 10, credit was issued for the cost of 5 days papers.
Since Feb 17 the customer has not called in and the hope is than any delivery concerns...
have been resolved.Maurice D E[redacted]
Director of Operations.
[redacted]
We will follow up on this request and confirm that Reporter Herald deliveries are not made to this address, [redacted].
It has been confirmed that the residents address is not on the [redacted] Weekly delivery list. The delivery manager also replied that this address was checked on June 4th and no [redacted] Weekly paper was found. The manager will check the address again on June 18th to make sure a paper is not delivered
Complaint: [redacted]
I am rejecting this response because: their response is NOT correct.....while it is true that I have not received a paper in two weeks since I filed this...
complaint......if they continue the STOP THROW then this will be finished.
Regards,
[redacted]
I apologize for the inconvenience caused Mr. [redacted]. The delivery agent will be notified to stop delivery to [redacted] once again.The agents supervisors are copied on this response.
Maurice * E[redacted]
There's nothing more for me to say or do.
She wanted delivery stopped and delivery has been stopped.
[redacted]
Mr. [redacted] subscribed to the Reporter-Herald at the rate of $40.00 per year approximately 4 years ago when the newspaper...
was owned
by [redacted]. At that time the regular subscription rate was $130.20 and his discounted rate was 70%.
Following the purchase of the Reporter-Herald by Prairie Mt Publishing, subscription rates have increased each year.
Mr. [redacted]'s rate of $40.00 was honored for three more years as a courtesy and he was informed each year at renewal, that his rate
would increase. Prairie Mt Publishing was under no legal obligation to honor any rate agreements made by the previous
ownership.
The current subscription rate is $236.60 and Mr. [redacted] was billed for $52.00 a discount of 78%.
The current delivery cost alone, exceeds the amount we are paid for one year.
We cannot continue to subsidize Mr. [redacted]'s subscription to the extent we are.
Mr. [redacted] is paying for future and not past services. If he is not willing to pay or dissatisfied with the subscription price billed,
he is under no obligation to continue his subscription to the Reporter-Herald.
Sincerely,
[redacted]
Director of Operations.
09-25-2014
Complaint: [redacted]
I am rejecting this response because:
The newspaper, as I have told several customer support representatives over the last few months, is the [redacted] Weekly. I have also been told, several times, that no newspapers will be delivered to my address, and that a supervisor has resolved this issue. However, the fact remains that the newspaper was again delivered to my home today, June 4.
To be very clear:
My name is [redacted]
My address is [redacted], CO [redacted]
I DO NOT want the [redacted] Weekly delivered to my home. STOP DELIVERING THIS NEWSPAPER TO MY PROPERTY.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. ..... If they stay true to their word this time.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello....
This is in regards to complaint #[redacted] which I literally JUST accepted the business's response to stating that they had stopped throwing their paper in my yard and would continue to refrain from littering my yard with the unwanted paper.
I awoke this morning to yet ANOTHER SUNDAY PAPER from their company again this morning. Now I am REALLY not happy. Do I need to file a whole new complaint ? These people just don't get it. They stop throwing it in my yard for a week or 3 and then start up again and the gentleman responding to these recent Revdex.com issues even displays an attitude about the subject .....
Please advise.
Thanks so much,
[redacted]