Loveland RV Resort

f [redacted] It was very difficult to understand the written complaint but I looked at the transactions for the reservation and these are my findings:The customer made a reservation beginning 11/13/so even though they did not arrive until the 14th they are charged from the day they made the reservation forOur refund policy is "a 100% refund for any reservation cancelled more than days prior to arrival” and this is sent to all customers in a reservation confirmation email for those customers that provide their email and it is explained to them at the time they make the reservation before we charge their cardThis information is also on our web siteBecause they were a no show on the 13th I could have kept the deposit of $and make them make a new reservation but we worked with themCheck-out time is 11am which is on every receipt they receivedThe receipt also states “No Refund for Early Departures” but as a courtesy to our monthly customers we will prorate for up to days using a formula of monthly rate decided by Additionally, like all business in the hospitality sector we charge in advance for a stay due to so many people skipping out without paying.I have attached all of the transactions this customer was charged for and in the end they still owed us $They were so rude that we just took the $from petty cash to close the account.I will let you sort through the complaint but I find no merit in it and it is my position that the customer was NOT over chargedI will be out of town until January 2,

Complaint:
I am rejecting this response because:The reservations I had made were for about a week prior to November 13, and I had called everyday that week to confirm when I would actually be arrivingI confirmed I would arrive on the 14th and they stated that was fineI was charged for electric on top of the days that they charged me for at a daily rateI intended to come in and pay the "25$ Fee" in cash and they hadalready charged the card they had on file causing it to overdraft my account, hence the reason why we still owed $We did notgive them permission to charge that cardTheir website states there is no fee for electricity when charged a daily rate, however we we were charged $We were not rude once however we had to deal with an outburst of anger when I called back to inquire why they were charging a daily rate starting the and not the We were unhooked and out of the park by 11am on the 14, so we shouldn't have been charged for that dayI would once again request a refund for the 23$ charge for November and a 23$ charge for the in addition to the 17$ they read the electric metor for those days, totalling an amount of 47$It would appear to me that this RV park makes up whatever reason they can to keep the deposit that people put downI understand the pay in advance policy but they started charging me days before my rent was upI would like a refund of 57$ to resolve this issueThank you, Regards *** ***

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I have forwarded again the original email response. I have attached ALL of the documentation supporting our position. Frankly, this lady is most unreasonable and there is nothing I can do that is reasonable to satisfy her. Even in her response she contradicts the checkout time as stated in her original complaint. You have the documentation and we are taking no further action except to make sure she never stays here again.Begin forwarded message:[redacted]
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[redacted]It was very difficult to understand the written complaint but I looked at the transactions for the reservation and these are my findings:The customer made a reservation beginning 11/13/2014 so even though they did not arrive until the 14th they are charged from the day they made the reservation for. Our refund policy is "a 100% refund for any reservation cancelled  more than 7 days prior to arrival” and this is sent to all customers in a reservation confirmation email for those customers that provide their email and it is explained to them at the time they make the reservation before we charge their card. This information is also on our web site. Because they were a no show on the 13th I could have kept the deposit of $150 and make them make a new reservation but we worked with them. Check-out time is 11am which is on every receipt they received. The receipt also states “No Refund for Early Departures” but as a courtesy to our monthly customers we will prorate for up to 14 days using a formula of monthly rate decided by 30. Additionally, like all business in the hospitality sector we charge in advance for a stay due to so many people skipping out without paying.I have attached all of the transactions this customer was charged for and in the end they still owed us $2.09. They were so rude that we just took the $2.09 from petty cash to close the account.I will let you sort through the complaint but I find no merit in it and it is my position that the customer was NOT over charged. I will be out of town until January 2, 2015.[redacted]General ManagerLoveland RV Resort(970) 667-1204

f[redacted]
 
It was very difficult to understand the written complaint but I looked at the transactions for the reservation and these are...

my findings:The customer made a reservation beginning 11/13/2014 so even though they did not arrive until the 14th they are charged from the day they made the reservation for. Our refund policy is "a 100% refund for any reservation cancelled  more than 7 days prior to arrival” and this is sent to all customers in a reservation confirmation email for those customers that provide their email and it is explained to them at the time they make the reservation before we charge their card. This information is also on our web site. Because they were a no show on the 13th I could have kept the deposit of $150 and make them make a new reservation but we worked with them. Check-out time is 11am which is on every receipt they received. The receipt also states “No Refund for Early Departures” but as a courtesy to our monthly customers we will prorate for up to 14 days using a formula of monthly rate decided by 30. Additionally, like all business in the hospitality sector we charge in advance for a stay due to so many people skipping out without paying.I have attached all of the transactions this customer was charged for and in the end they still owed us $2.09. They were so rude that we just took the $2.09 from petty cash to close the account.I will let you sort through the complaint but I find no merit in it and it is my position that the customer was NOT over charged. I will be out of town until January 2, 2015.