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Lovely Foot Associates PC

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Reviews Lovely Foot Associates PC

Lovely Foot Associates PC Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowGood Afternoon, I am disputing this case in regards to [redacted] lack of good customer service skills, there is no excuse for the way she has treated me, and she is correct on one thing it may have been my fault for not paying my bill accordingly but she should know as a network provider she has calendar days to file her claim with the insurance so maybe she should show a little empathy when it comes to her billing of the patient within days [redacted] would not even allow me to explain what was happening and if I could work out a payment arrangementShe was all to eager to treat me like an incompetent person not capable of paying a bill and I better pay it in full if I want to be seen by the doctor againI must say this is the only doctors office in the area that is uncooperative when it comes to billingAs far as me verbally abusing her office, [redacted] states she has a recorded voice mail, but has yet to provide it when she offered to provide the recordingThis never occurred and I would suggest for her unless she has proof then she needs to stop making these accusations because once again there is no truth behind thatThe only statement I made on her voice mail was Hello ***, I just want to say that was very unprofessional of you to hang up on me and I would like a copy of my financial agreement mailed to me so I can put that in my report I was professional and respectful at all times with her and any business associate involved with this company She is also incorrect about the statement made that she does not believe I would be happy with any reconciliation Another inappropriate statement made on her behalf, once again she is wrongfully making accusationsI would really expect someone in her type of profession take ownership and address the situationInstead of her apologizing for her actions, mistakes and mistreatment she makes up more horrible accusationsDoesn't she realize instead of making up scenarios, own up to your mistakes, don't create new ones? Even if she does not wish to apologize for her actions, maybe there will be some type of empathy and some professionalism if she comes across another patient in the same situation [redacted] is quick to say how her office strives to provide the best possible care for their patientsHer husband is a wonderful podiatrist, her office staff is courteous too! If she thinks though I am the only that has ever complained about her personally, she is mistaken, I am probably the only one so far that has filed a formal complaint against herThe one comment I have on this is " [redacted] , is lucky customers out there are not aware of how much the Revdex.com gets involved in the quality of customer service." I would like to make a suggestion that to better resolve this situation, is for her to stop with the accusationsOwn up to the situation and move forward on a positive note Everyone makes mistakes, I understand that, but don't create new mistakes to cover up the old mistakesI have only pressed the issue because I am not satisfied with the way she handled this scenario and would have hoped there was a better outcome on this case and there was no way I would ever tolerate her making these accusations without defending myselfI don't ever care if she doesn't admit to her mistakes or even if she apologizes for her actionsShe needs to realize there is more to customer service then just giving a refund back with no explanation and the amount does not equal out to be exact of what I had paid to her office any way, the "refund check" was lessThe amounts were given in a previous reportSincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo whom it may concern: Please allow me to take a moment to thank the representatives at the B.B.Bfor assisting on trying to resolve this matterThank you!! I am responding back this email because I do not agree with what *** *** has provided and representedShe states she has retained a copy of the verbally abusive voice mail message left by me, I would strongly suggest then she should provide this since it has been offered by herJust to recap I did speak with her on May 6, and her call log for 11:AM where she typed notes regarding this phone call, just goes to show on how she can falsify call logs. For this particular call went as follows: I had to call her office back because she hung up on me from the previous phone call at 10:53AM on 5/6/15, (where is that call log?) and prior to her hanging up on me with a somewhat sarcasms tone she said Have a nice day and hung upThe call log for 11:01AM should be documented I called back and the receptionist answered the phone, I said my name is *** ***, I was just on the phone with *** she just hung up on me I don't need to speak back with her I just need a copy of the financial agreement mailed to me, the receptionist said *** was on the line with someone else and I would need to speak with her and she will put me through to her voice mail, so my message left on ***'s voicemail was Hello ***, this is *** *** again, I just want to say that was very unprofessional of you to hang up on me, but anyways I need a copy of my financial agreement so I can put this in my report and you also have a nice day! So none of this information was documented in her call log and I know she is not going to provide a copy of the voicemail message, because I did mention on the voicemail regarding her hanging up on me! Also just the verify so her receptionist was aware of this encounter, whether or not she will own up to it is another scenario, her job will probably be put at riskIn addition, were is the phone call log from May 1, when I called the office from my house phone and advised to the receptionist after speaking with their Pittsburgh billing office that *** is the go to person on waiving the late fees and when I told the receptionist if *** is the short dark haired lady that refused to take my payment on 4/24/and also telling me she was closing the office earlier that day because I questioned her that the answering machine states the staff is in on Fridays am to noon and she replied this is not the case today because she has a doctors appointment and I see her shopping at Walmart instead, then yes she would be the one I need to speak withThe receptionist responded with I would leave a message for *** to call you backAlso where is it documented I went into the office on May 4, and asked the receptionist if *** was available and this is when the girl tells me *** is out of the office until Wednesday 5/6/15, I said well anyway all I need is a copy of the financial agreement and she told me the billing office in Pittsburgh that handles their accounts would have this, I advised her no the billing office told me it would be in my medical records and then the reply she gave me was I would have to speak with ***There are no signs up regarding these late fees either in their office as of this day anyway*** documents I can go into the office at any time during normal business hours and sign a release, well this did not seem to be the case on this day, it appears her office staff is not aware of this procedureI find it simply amazing with all of the security surveillance cameras in the area that I am sure would capture me and her having a conversation on April 24, that she is in denial of refusing to let me into the office and to take my paymentHer Pittsburgh office even documented a call log with me stating I am on my way to the office to make a payment and no one seen anything??? When me and my finance' pulled in there was a Fed Ex delivery guy at their one door dropping off a package with the receptionistI went to the main door and it was locked, so I went to the door the delivery person used and knocked on the door and was met by *** this was approximately 10-10:15AM Friday, *** talked to me at first while she stood in the doorway, I did not see any one else from the door and then *** came outside the door speak with me while I tried pleading with her that I was in need of speaking with some one regarding her billing company in Pittsburgh, because at this time I was unaware that *** was the person that holds the final decision and also wanting to make my paymentSo after coming to the conclusion that she not going to take my payment and she not going to have a further discussion about this and there is no drop off box for payments and *** was more solution focused on leaving the office, I got back into my vehicle and told my finance' that *** told me I have to mail the payment inI am not sure why she would not take my payment and give it to the receptionist that I witnessed that was there moments earlier with the delivery person, but I did not question itI have never verbally abused *** or anyone in this doctors office or in the billing office in PittsburghNo one has ever mentioned any of these allegations and this is the first that I have heard *** even mention this*** has falsified the call logs, she has omitted call logs and this raises a red flag for me regarding the financial statement that she sent to the Revdex.com and I still have yet to receive a copyEven if the financial statement holds true, then so be it, I guess I won't be getting me refund, it was never about the refund to me anyway, it was the way I have been mistreated by her solely and I can't help to wonder how many others are out thereI am shocked and appalled by her accusations my complaint was never against *** *** or his staff, I think he is a very good podiatrist and his office staff is very nice, minus oneThis was all initiated by ***'s remarks and her actionsI hold her solely responsible and feel she should own up to her actions and display some courtesyIt is unclear to me why she holds a position she does and I find it very disturbing that she would send misleading and altered call logs and deny hanging up on me or even seeing me in person in public and I have a witnessI can assure you I am not the first person that had the misfortune of dealing with *** but I am probably the first one to put it into writing. I should hope others will follow me on bringing good customer service back! On more thing just to note I have never put in my report the exact date I had the personal encounter with *** on 4/24/15, and find it amazing that she has an explanation that her daughter was graduating and she had extended family in town that weekend, none of this is relevant to this case she is documenting what is going on in her life over the weekend, and for some one who is claiming they haven't seen me, and was not given a date made by me and she has an excuse of why she could not have possibly been at the office that day? In addition, I did receive a refund check in the amount of $from Lovely Foot Associates, PCCheck number *** dated I am assuming this a check in regards to the late fees I had paid of $24.75. There was no letter of explanation with the checkI am disputing *** *** lack of good customer service skills, I feel I have been mistreated and that she has made some strong accusations against me in her statement that were untrue and that she is trying to plead her case in a direction that best suits herI will accept this check, but an apology should have been in order with reassurance that this will never happen again to any of their patients that come thru their officeSincerely, *** ***

Revdex.com
[redacted]RE: ID# [redacted]To Whom it may concern:
I received the filling of this complaint this morning and was astonished at the misrepresentation [redacted] in her description of what happened....

During this phone call, she was verbally abusive. She would not stop yelling at me. I transferred her to my voice mail to leave a message. I have retained the verbally abusive voice message. I did not hang up on her. I have enclosed to you a copy of the financial agreement the patient signed on 12/29/2014. She requested a copy and I said that I would be more than happy to give her a copy but I needed a signed release . I told her she could stop during normal business hours. She said she stopped at the office and saw me on Friday .I never work on Fridays. As far as me following her to Walmart, I wasn't there. My daughter graduated from college that weekend and our entire extended family was in town. On Fridays there are no Doctors in the office and we have a small staff working There are only 2 staff people in the office until 11:00. My staff whom were working on this Friday stated she'did not come to the office and they wouldn't refuse a payment. I have contacted our billing company and they were to handle this situation. I have included a copy of the financial agreement, statement history showing she had ignored several statements before late fees were accrued, along with phone call documentation. At this office we strive to give the best possible care for our patients as possible. But my staff nor I deserved to be verbally abused. Sincerely,
 
[redacted]

June 1, 2015Revdex.com
[redacted]
[redacted]RE:[redacted]
Dear Sirs:I recieved the response via mail as to the previous complaint. I thought this situation had been resolved. Upon investigating the billing fees with our billing company, they discovered that they had charged her too too much for the billing fees. A refund check was immediately sent to her for overpayment. My billing company was to call the patient regarding the refund check.Our office and staff strive to give the best possible care to our patients. The level of integrety and patient trust is at our formost concern. However, verbal abuse and bullying will not be tolerated. She became abusive when I told her no to writing off billing fees.I have asked my staff if this person had come to the office and the two that work of Fridays deny it occurred. My staff has no reason to not tell the truth.If only the Individual had been fiscally resposible with her account, this, situation Would not have occured. Unfortunately, I do not believe this person would be happy with any attempt of any reconsiliation.
Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good Afternoon, I am disputing this case in regards to [redacted] lack of good customer service skills, there is no excuse for the way she has treated me, and she is correct on one thing it may have been my fault for not paying my bill accordingly but she should know as a network provider she has 90 calendar days to file her claim with the insurance so maybe she should show a little empathy when it comes to her billing of the patient within 90 days. [redacted] would not even allow me to explain what was happening and if I could work out a payment arrangement. She was all to eager to treat me like an incompetent person not capable of paying a bill and I better pay it in full if I want to be seen by the doctor again. I must say this is the only doctors office in the area that is uncooperative when it comes to billing. As far as me verbally abusing her office,  [redacted] states she has a recorded voice mail, but has yet to provide it when she offered to provide the recording. This never occurred and I would suggest for her unless she has proof then she needs to stop making these accusations  because once again there is no truth behind that. The only statement I made on her voice mail was Hello [redacted], I just want to say that was very unprofessional of you to hang up on me and I would like a copy of my financial agreement mailed to me so I can put that in my report.  I was professional and respectful at all times with her and any business associate involved with this company.  
She is also  incorrect about the statement made that she does not believe I would be happy with any reconciliation.  Another inappropriate statement made on her behalf, once again she is wrongfully making accusations. I would really expect someone in her type of profession take ownership and address the situation. Instead of her apologizing for her actions, mistakes and mistreatment she makes up more horrible accusations. Doesn't she realize instead of making up scenarios, own up to your mistakes, don't create new ones?
Even if she does not wish to apologize for her actions, maybe there will be some type of empathy and some professionalism if she comes across another patient in the same situation. 
[redacted] is quick to say how her office strives to provide the best possible care for their patients. Her husband is a wonderful podiatrist, her office staff is courteous too! If she thinks though I am the only that has ever complained about her personally,  she is mistaken, I am probably the only one so far that has filed a formal complaint against her. The one comment I have on this is "[redacted], is lucky customers out there are not aware of how much the Revdex.com  gets involved in the quality of customer service."
I would  like to make a suggestion  that to better resolve this situation, is for her to stop with the accusations. Own up to the situation and move forward on a positive note.  Everyone makes mistakes, I understand that, but don't create new mistakes to cover up the old mistakes. I have only pressed the issue because I am not satisfied with the way she handled this scenario and would have hoped there was a better outcome on this case and there was no way I would ever tolerate her making these accusations without defending myself.
I don't ever care if she doesn't admit to her mistakes or even if she apologizes for her actions. She needs to realize there is more to customer service then just giving a refund back with no explanation and the amount  does not equal out to be exact of what I had paid to her office any way, the "refund check" was less. The amounts were given in a previous report.
Sincerely,
[redacted]

Review: Over the past 3.5 weeks I have made several phone calls to the billing department and a couple attempts in person to ask for assistance on waiving these undisclosed late fee charges on my medical bill of $24.75.I question the office manager ([redacted], the Dr.'s wife), in the financial agreement that I signed does it mention anything about late fees, she said no, I have asked several times for a copy of this form and still have not received a copy. I have questioned her on how can she charged late fees without this being disclosed or in writing to her patients and also asked how are late fee amounts determined, she could not answer either question, she states will credit card companies charge late fees and I did advise to her yes and these charges are disclosed on the billing statements. She could not and did not answer my questions she said I was talking in circles and she hung up on me, I only asked the same questions because she never gave me an answer other than what credit card companies do. I did neglect to pay the first two months because I needed to research with my insurance company and other resources, because this office charged me and my insurance twice on two different claims one for an office visit and the other for a procedure all on the same day and I never left the exam room. I have paid for the office visit and the procedure in full and I have also paid the late fee charges of $24.75. The staff is to be in on Fridays 8am -12pm, I went at 10am to pay my bill the office manager said she was closing early, would not take my payment, she said she was leaving to go to her Dr.s appt and I can mail my bill in, this was not entirely accurate on her end because minutes after this encounter I just so happened to witness her shopping in Walmart, because she didn't realize she followed me there. Since [redacted] can't assist me I suggested maybe I should talk to the doctor, she said talking to her is like talking to the dr. since she's the wife. This is a shame alot of elderly patients go thereDesired Settlement: I would like my late fee charges reimbursed back to me of $24.75, I have only paid this because I don't know what this office is capable of and I don't want to go to collections. I would also like for this office to disclose to their patients if they are going charge late fees then make sure the patients are aware of this and this is documented in writing, not to neglect telling the patients and then threatening the patients that they won't be able to see the doctor until the bill is paid in ful

Business

Response:

Revdex.com [redacted]

[redacted]RE: ID# [redacted]To Whom it may concern:I received the filling of this complaint this morning and was astonished at the misrepresentation [redacted] in her description of what happened. During this phone call, she was verbally abusive. She would not stop yelling at me. I transferred her to my voice mail to leave a message. I have retained the verbally abusive voice message. I did not hang up on her. I have enclosed to you a copy of the financial agreement the patient signed on 12/29/2014. She requested a copy and I said that I would be more than happy to give her a copy but I needed a signed release . I told her she could stop during normal business hours. She said she stopped at the office and saw me on Friday .I never work on Fridays. As far as me following her to Walmart, I wasn't there. My daughter graduated from college that weekend and our entire extended family was in town. On Fridays there are no Doctors in the office and we have a small staff working There are only 2 staff people in the office until 11:00. My staff whom were working on this Friday stated she'did not come to the office and they wouldn't refuse a payment. I have contacted our billing company and they were to handle this situation. I have included a copy of the financial agreement, statement history showing she had ignored several statements before late fees were accrued, along with phone call documentation. At this office we strive to give the best possible care for our patients as possible. But my staff nor I deserved to be verbally abused. Sincerely, [redacted]

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Description: REFERRAL - DOCTOR

Address: 1454 Scalp Avenue Suite 1, Johnstown, Pennsylvania, United States, 15904

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