LovepsychicLondon

In response for claim #***, in regards to *** ***, we have resolved the complaint with the customer If you should have any other questions, please contact us at *** Thanks!Sherri ***Office Manager

Good Afternoon,We have contacted the customer. Since rebar damaged all tires on the sidewalls, our assessment was that the customers tires had been vandalized. Our replacement certificates state that vandalism is not covered by this warranty. With that said, as a
valued customer we will be refunding him for the two tires he paid for (we had already replaced tires for no charge). Thank you.Discount Tire Co

I am responding to the letter you (Revdex.com) received from *** *** *** *** They did have service performed on April 21st, days and +/- 3,miles prior to their wheel coming offWe are very regretful of the incident that Mrs*** went throughHowever, we did indeed get involved
right away subsequent to being notified of the incidentWe then contacted our corporate claims department, who in turn contacted a local, independent, licensed claims adjuster to investigate the claimThe claims adjuster did not find any indication of negligence on the behalf of Discount Tire whatsoeverOnce we were notified of this, we did offer to take care of the mechanical repairs as a measure of goodwill (This was the +/- $that Mr*** refers to in his letter.) The ***s' turned that offer down, so we offered to split their bill 50/50, again as a measure of goodwillThe offer was accepted, a check was issued and cashed, releasing Discount Tire from any and further claims of liabilityThe claim case was then closedPlease feel free to contact me with any further questions Make it a great day! Kyle *** Discount Tire CoIndiana/Ohio/Kentucky ***