Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ My name is [redacted] Area Manager, for Shell Gas StationI contacted Ms [redacted] at XXX-XXX-XXXX on 08/11/2015.I left a voice mailMs [redacted] called me back at approx4:the same dayMs [redacted] voiced her concerns regarding Shell Gas Station and we discussed her experience at the site regarding gas with a carwash discountI asked Ms [redacted] how I could keep her as our customerWe agreed on a free carwashMs [redacted] will come in to this site on Friday, 08/14/2015, to obtain a carwash code that will be valid for days at the [redacted] site onlyI encouraged Ms [redacted] to call me at any time is she has any issues in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ms [redacted] was polite and was concerned about what had occurred on the date in questionShe was kind enough to ask me what would it take to remedy the situation, and I provided her with a responseShe was willing to accept my proposal, and for that reason, I truly appreciate her willingness to take care of me as a customer Thank you Ms [redacted]
Initial Business Response /* (1000, 7, 2015/08/11) */
My name is [redacted] Area Manager for Shell Gas Station. I contacted Ms. [redacted] on 08/11/2015, at approx. 2:30 PM. We discussed the experience she had at our [redacted] gas station. I offered Ms. [redacted] a refund of the carwash she had...
purchased and included an additional free carwash. We came to an agreement that 2 free carwashes will be honored on 08/12/2015. Ms. [redacted] will be given 2 carwash codes that will expire in 30 days, and are valid only at our [redacted] gas station.
Initial Business Response /* (1000, 5, 2015/08/12) */
My name is [redacted] Area Manager, for Shell Gas Station. I contacted Ms. [redacted] at XXX-XXX-XXXX on 08/11/2015.I left a voice mail. Ms. [redacted] called me back at approx. 4:30 the same day. Ms. [redacted] voiced her concerns regarding Shell...
Gas Station and we discussed her experience at the site regarding gas with a carwash discount. I asked Ms. [redacted] how I could keep her as our customer. We agreed on a free carwash. Ms. [redacted] will come in to this site on Friday, 08/14/2015, to obtain a carwash code that will be valid for 30 days at the [redacted] site only. I encouraged Ms. [redacted] to call me at any time is she has any issues in the future.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms. [redacted] was polite and was concerned about what had occurred on the date in question. She was kind enough to ask me what would it take to remedy the situation, and I provided her with a response. She was willing to accept my proposal, and for that reason, I truly appreciate her willingness to take care of me as a customer.
Thank you Ms. [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ My name is [redacted] Area Manager, for Shell Gas StationI contacted Ms [redacted] at XXX-XXX-XXXX on 08/11/2015.I left a voice mailMs [redacted] called me back at approx4:the same dayMs [redacted] voiced her concerns regarding Shell Gas Station and we discussed her experience at the site regarding gas with a carwash discountI asked Ms [redacted] how I could keep her as our customerWe agreed on a free carwashMs [redacted] will come in to this site on Friday, 08/14/2015, to obtain a carwash code that will be valid for days at the [redacted] site onlyI encouraged Ms [redacted] to call me at any time is she has any issues in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ms [redacted] was polite and was concerned about what had occurred on the date in questionShe was kind enough to ask me what would it take to remedy the situation, and I provided her with a responseShe was willing to accept my proposal, and for that reason, I truly appreciate her willingness to take care of me as a customer Thank you Ms [redacted]
Initial Business Response /* (1000, 7, 2015/08/11) */
My name is [redacted] Area Manager for Shell Gas Station. I contacted Ms. [redacted] on 08/11/2015, at approx. 2:30 PM. We discussed the experience she had at our [redacted] gas station. I offered Ms. [redacted] a refund of the carwash she had...
purchased and included an additional free carwash. We came to an agreement that 2 free carwashes will be honored on 08/12/2015. Ms. [redacted] will be given 2 carwash codes that will expire in 30 days, and are valid only at our [redacted] gas station.
Initial Business Response /* (1000, 5, 2015/08/12) */
My name is [redacted] Area Manager, for Shell Gas Station. I contacted Ms. [redacted] at XXX-XXX-XXXX on 08/11/2015.I left a voice mail. Ms. [redacted] called me back at approx. 4:30 the same day. Ms. [redacted] voiced her concerns regarding Shell...
Gas Station and we discussed her experience at the site regarding gas with a carwash discount. I asked Ms. [redacted] how I could keep her as our customer. We agreed on a free carwash. Ms. [redacted] will come in to this site on Friday, 08/14/2015, to obtain a carwash code that will be valid for 30 days at the [redacted] site only. I encouraged Ms. [redacted] to call me at any time is she has any issues in the future.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms. [redacted] was polite and was concerned about what had occurred on the date in question. She was kind enough to ask me what would it take to remedy the situation, and I provided her with a response. She was willing to accept my proposal, and for that reason, I truly appreciate her willingness to take care of me as a customer.
Thank you Ms. [redacted]