Hi There, I have responded to this complaint last week and the customer is returning the product with the store and will be receiving a full refund upon arrival of the product back to usKind Regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, We have tried to work with [redacted] in regards to her claimWe've offered to replace the pieces in question as a courtesy to the customerWe've received photos from the customer and there was no evidence of mold or product defectsInstead, there appears to be wear and tear on the furniture pieces and a stain on the outdoor covers that seem to be from a denim materialNothing on the level of severity she's claiming in her messageAgain, we've offered to assist the customer with replacement pieces and have awaited her response as we're ready to move forward but have not heard from this customer in the past three weeksThis has lead us to believe that she's only interested in a refund which we are unable to provide to her as the product is not defective and this was reported to us well after the day return policy Thanks for your time [redacted] ***
Hi There, I have responded to this complaint last week and the customer is returning the product with the store and will be receiving a full refund upon arrival of the product back to usKind Regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We have refunded the first purchase made on 11/9/for $and attached the receipt
Hello, We have tried to work with [redacted] in regards to her claimWe've offered to replace the pieces in question as a courtesy to the customerWe've received photos from the customer and there was no evidence of mold or product defectsInstead, there appears to be wear and tear on the furniture pieces and a stain on the outdoor covers that seem to be from a denim materialNothing on the level of severity she's claiming in her messageAgain, we've offered to assist the customer with replacement pieces and have awaited her response as we're ready to move forward but have not heard from this customer in the past three weeksThis has lead us to believe that she's only interested in a refund which we are unable to provide to her as the product is not defective and this was reported to us well after the day return policy Thanks for your time [redacted] ***