LoveSac Alternative Furniture

Review: I purchased a lovesac Sactional 10 days ago, bought $4326 worth of sactional, then I see advertising posting of buy a sactional and get a free city sac with purchase of a sactional. I contacted LoveSac and they would not honor it. I haven't even received my complete furniture yet. I don't have my covers yet.Desired Settlement: To settle this, I'd like you to honor your advertising and also give me a moon rock city sac. [redacted] honors there purchases, if you make a purchase you can get an adjustment within 30 days. LoveSac should do the same thing, especially if I spent over $4000 of furniture.

Review: In February I purchased a couch from the Rockingham NH Lovesac location. I was told all of my items would arrive within a couple of weeks. After several unannounced deliveries, multiple pieces of misinformation and terrible customer service I had most of my couch a couple of weeks later.6 pieces were missing from the delivery. 2 were now custom, and 4 were on backorder. Many times I have been told my order is about to be fulfilled. The customer service is awful, most of the time there are no apologies and they blame me for not remembering or knowing something would take this long. In short, I need a replacement to a defective cover that was identified upon arrival (The CSR requested that I mail back the defective one and then she would order a new one) HA! I just spent 5K on a couch and she doesn't trust me to return a broken cover later...man...awful.I also need two covers to the deep sides of my couch which have been promised to arrive many, many times - it's now May by the way. I am also waiting for my back-ordered you-tables.I will be filling a fraud claim with American Express in parallel to this complaint. I should either receive my full order and be appropriately recompensed for all of the time and aggravation I have spent dealing with the lies and the awful customer service or I want this entire couch picked up and a 150% refund. I will not accept any more inconclusive communications with no real information or any form of an apology. I am fed up with this and I expect everything I ordered, and then some within the next week. I have worked for small businesses before so that excuse doesn't work with me. There are two kinds of businesses, the ones that find a way to satisfy customers and the ones that can't.I can assure you that I am the worst kind of dissatisfied customer you can have. Expect a serious effort on my behalf to show you how dissatisfied I am if we are unable to reach a resolution in the coming days.Incredibly disappointed and disgusted,[redacted]Desired Settlement: I would like everything remaining on my order delivered an appropriate refund to make up for all of the difficulties I have experienced. Alternatively, I would like the partial delivery to be picked up and taken back so I can buy a couch elsewhere. I would like a refund greater than my initial purchase to make up for all of the difficulties I have experienced.

Consumer

Response:

The vendor has contacted me with a plan for resolution. I believe they will follow through with what they have promised and have already begun receiving missing items. Please close out this complaint and I will reopen of it becomes necessary.

Thanks,

Review: Hi,

I am continuing to receive junk mail to the address listed in this complain. I have asked them on multiple occasions over the past year via email to remove my address from all mailing lists. They have indicated each time that they would do so and yet, I continue to receive mail as of today.Desired Settlement: Stop sending junking mail to my house.

Business

Response:

We are very sorry to hear of this [redacted]. Please know that [redacted] wouldn't knowingly continue to send publications after receiving a request for removal. We identified and fixed the issue with our mail house since receiving your complaint The mail house encountered issues with the gathering of opt-out requests which caused the trouble for many of our clients. We feel strongly that the issue has been rectified. We thank you for your time and again are very sorry for the inconvenience to you. Regards.

Review: On May 6th we purchased a modular Lovesactional which was delivered late May 2015. After trying to adjust to what we believed to be a very, very uncomfortable piece of furniture for a few months, we decided that the product had a design flaw (after measuring the sitting depth of many other sectional sofas) and we contacted the retail store nearest us on 8/7/15. We were told that there was another way to use the sectional that provided a deeper sitting experience and that we could exchange one of the pieces for a different piece that allowed a deeper sitting set up. The gentleman we spoke to told us he could arrange an exchange at no charge to us, for the different piece. He then emailed us with an apology stating that since we had purchased the unit online, we needed to deal with their online customer service. After much back and forth we received an email from Nikki R[redacted] stating: "On Aug 17, 2015, at 7:04 AM, Nikki R[redacted] wrote: Hi [redacted],I do apologize for your frustration and that no one explained the deep sides to you at time of purchase. It is very much out of the return policy but, what I can do is make the exception and send you one deep side and cover out of a courtesy. This will allow you to make a 3 across deep side couch. Please let me know if you would like me to place this order. Kind Regards,Nikki Nikki R[redacted], Customer Service & Warranty Manager, ###-###-####." After more back and forth we received this email from Nikki R[redacted] on August 25th at 10:25 am: "Hi [redacted],No problem, I will email you over two pre paid labels to ship the side and cover back. As soon as I see them land, I will go ahead an send out the deep side and side cover. Kind Regards, Nikki. Nikki R[redacted], Customer Service & Warranty Manager, ###-###-####." We have not heard from Nikki, nor anyone else at Lovesac since. I have emailed twice and left a message at Nikki's direct line. No labels have been sent and we have had no response to our recent inquiries. Thank you for your attention to this matter.Desired Settlement: I would like a replacement deep side and cover sent to us at no extra charge with no exchange necessary. Immediately.