Sign in

Lovett Inc

Sharing is caring! Have something to share about Lovett Inc? Use RevDex to write a review
Reviews Lovett Inc

Lovett Inc Reviews (2)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
I still disagree with the business practices Lovett has in place but I appreciate their attempt to resolve the issue I have no intention of ever using Lovett's services again nor will I recommend them to a friend or colleague
Sincerely, *** ***

Lovett has a standard truck fee of $Customers are informed of the fee when they book a job with usThe fee is to cover the cost of the service vehicleOur shop is located in NE Portland, the customer is located in SherwoodMany companies would charge travel time which is a larger cost
to the customer than the $truck feeHowever, this is a cost we do not capture although we are paying the technician to drive from the shop to the customer’s house
All our service trucks have GPS units installed on themWhen we pulled the GPS report our tech was on site at the customer’s house for hours and off-site hour
Tech arrived at customer house as 12:tech analyzed the job, determined parts required
Tech left customer house at 12:and drove to Platt (our electrical materials are purchased from Platt not Home Depot)
Tech arrived at Platt picked up materials and was back to the customer’s site at 1:
A total of one hour drive time/pick up for materials
Tech completed job and left customer site at 2:
Service vans such as electrical or plumbing cannot be equipped with all partsIt is standard practice in the service industry to charge material pick up time to the customer and also drive time from the shop to the customer site
Lovett only charges for material pickup if we have to travel to a parts house
We try hard to remain competitive in the industry and offer excellent customer service and value to our customersWe believe our rates are fair and we did not charge the customer any unusual feesHowever, on the invoice they paid for hoursAfter researching the gps it was a total of hoursWe are willing to refund minutes, for a total of $back to the customer
Lovett has a standard truck fee of $Customers are informed of the fee when they book a job with usThe fee is to cover the cost of the service vehicleOur shop is located in NE Portland, the customer is located in SherwoodMany companies would charge travel time which is a larger cost to the customer than the $truck feeHowever, this is a cost we do not capture although we are paying the technician to drive from the shop to the customer’s house
All our service trucks have GPS units installed on themWhen we pulled the GPS report our tech was on site at the customer’s house for hours and off-site hour
Tech arrived at customer house as 12:tech analyzed the job, determined parts required
Tech left customer house at 12:and drove to Platt (our electrical materials are purchased from Platt not Home Depot)
Tech arrived at Platt picked up materials and was back to the customer’s site at 1:
A total of one hour drive time/pick up for materials
Tech completed job and left customer site at 2:
Service vans such as electrical or plumbing cannot be equipped with all partsIt is standard practice in the service industry to charge material pick up time to the customer and also drive time from the shop to the customer site
Lovett only charges for material pickup if we have to travel to a parts house
We try hard to remain competitive in the industry and offer excellent customer service and value to our customersWe believe our rates are fair and we did not charge the customer any unusual feesHowever, on the invoice they paid for hoursAfter researching the gps it was a total of hoursWe are willing to refund minutes, for a total of $back to the customer

Check fields!

Write a review of Lovett Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lovett Inc Rating

Overall satisfaction rating

Address: 6920 NE 42nd Ave, Portland, Oregon, United States, 97218-1106

Phone:

Show more...

Web:

This website was reported to be associated with Lovett Inc.



Add contact information for Lovett Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated