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Loving Cup Kids Academy Of Fairview Park

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Loving Cup Kids Academy Of Fairview Park Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am absolutely DISGUSTED with the professionalism of this company and their Director. When I went to tour this facility, I had told the Director that my son had issues dealing with structure. My child is no different from any other toddler of that age. It bothers me that this Director makes one feel as though my child has issues that are outside the norm. They did not give him an opportunity to prove himself. As I had stated in my original complaint, DAY 1 we were being told that they wanted to kick him out because he wouldn't deal well with structure. Is this not normal for a child starting in a new environment? With the 20 years of experience that she has mentioned to me several times we have spoken wouldn't this be something she would have experienced in the past? I think it was completely unprofessional of the Director to go against my word to contact the other facility and discuss my child. What would this information have changed? Either you were going to help my child get where he needs to be or you were not.. I am not a child and I refuse to be treated as one. The Director is rude and unrealistic and I felt it had everything to do with our race. One of the first things she had asked me when I was filling out the paperwork was "Hows dad, is he in the kids life?" That was completely unprofessional as all of those details would be in the registration packet I had provided. Never did I say that my child was in an in home facility... that is what the director wanted to hear and used every measure possible to find a reason to justify kicking my child out of the facility. The Director was racist and I could see it in how she looked, acted, and spoke to my family. As far as the Handbook goes, I never received it. The Director told me that she would email it to me and I would then sign it in the office. In the registration paperwork, there was a sheet requesting my signature if I have read the handbook and I did NOT sign that portion. It was never emailed to me. I did not call the Director to "yell" at her for calling the other facility. I called to question her action, she did all of the yelling. Overall it was the worst mistake I could ever make for my child. The previous facility lacked structure but could have improved. Even now, they call me to check on my son and still invite me to functions because they miss my child. Not only was it a better fit for our child, the Director from the previous school IS a long time friend of mine. It was very unprofessional for Loving Cup to contact them to stir up drama.. It was all in her plan to kick my son out. I am so disgusted.. My child was not given a fair chance.. racist act and I will be sure that I make everyone I know aware of it!

From: Loving Cup Kids Academy <[email protected]>Date: Mon, Aug 8, 2016 at 1:55 PMSubject: Fw: Fwd: ID [redacted]To: [redacted] <[redacted]@cleveland.Revdex.com.org>
This parent started 6/27/16 at our center. Per my phone conversation with the parent before she started, she stated...

that the owner of her current daycare asked her to leave because they were short staffed. The two full days her son attended day care we had multiple behavior issues.  He would scream  at the top of his lungs when a teacher tried to talk to him, he told a teacher to, "Shut your mouth," he would run from the teachers when it was time to transition from activities and hide, he refused to do anything that was asked of him.  At no point did the mother tell us that her son had any type of behavior issues. When asked she said no. After 20 yrs of experience I knew something didnt add up.  I did call the other center to find out if he was kicked out. I spoke to the Director who stated they didn't know where the mother had gone and that they had tried to contact Mom and Dad for the last week and they didnt return their calls. She stated that they tried to talk to Mom about the child's behavior issues and even wanted to test him but mom refused to admit that there were any problems. I never told the Director we wanted to kick the child out. We have a classroom behavior plan which mom signed.  When we told her after day one about the problems, she changed her story and said he was in an in-home daycare where there was no structure and he just got free play. Every time we tried to talk to her she changed her story.  The Director at the previous center didnt have a problem telling me all about his behavior issues and all the families issues when I called.  After the second day mom called to yell at me for calling the other center. I told her that I needed to know the truth about any issues and that I have every right to call another center about a child.  She started yelling at me for calling and not talking to her. I told her that the two times I did talk to her that the story changed. To be able to provide the best possible environment and to know the proper behavior techniques to use with the child that I needed her to be upfront with me about his behaviors. I informed her that I am a mother of a behavior child and that we go out of our way at this center to help parents with children with behavior issues but the parents need to be willing to work with us.  After all her yelling, I did tell her that if she was that upset that maybe this wasnt the best fit for her or her child. At that time Mom stated, yes Dad was on his way to pick up their son and would not return. It was Dad who asked about tuition when he picked up and I told him our policy and that I would check with the owner.  Neither of them ever called back.  It is our policy that the registration fee is non-refundable once paid. Also it is stated in our handbook that whether a child attends one day or 5 full days that full tuition is due. The only time a parent can pay partial tuition is if they are gone a full week and then they owe 50% of the tuition.  Since she attended 2 1/2 days full tuition was due. It was brought to my attention, that the first night at pick up that a teacher did say something to Dad about his issues and was rude. I did speak with that teacher who is no longer with the company.
Attached is a copy of our parent handbook.  If you have any further questions please contact me at [email protected]
 
Sincerely,
Jaclyn K[redacted]
Senior Director
Loving Cup Kids Academy

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