Complaint: [redacted]
I am rejecting this response because:[redacted] response is false. The service guy walked around the truck with my husband and noticed nothing wrong. he took those pictures without us present and only showed them to us after we complained about the scratches. As for [redacted] working on this truck, they installed a cover for the bed of the truck. Loving Toyota IS the only dealership or person to take those tires off or put them on since they were first installed. The first time we took this truck in for service, we did the same thing. walk around with the guy to inspect before they took the truck for service, we had no problem. If they had really wanted to "protect" us both they would have done those pictures with us present and would have shown us any damage before they began, they did not do that, they said ok no problem.Nice try Loving Toyota to blame another dealership for your issues. But this is Loving Toyota problem and no one else. And I remain firm in they did the damage and need to fix it. I will continue to complain and let everyone I know understand the lack of customer service at this dealership. I also reported this to Toyota corporate.
Regards,
[redacted]
This should not have been filed against the Toyota dealership, the vehicle was purchased at the Mazda dealership, a completely different address and franchise. Being such, this complaint should never show up on the Toyota record. We have spoken to our Office Manager at the Nissan dealership,...
who is handling all of the Mazda business. She did in fact receive the cancelation request on January 5th and filed it properly on the 7th of January. She called the warranty company who told her they do not show the cancelation request. She re-filed the request today, February 20, to make sure it goes through. she will follow up with them to make sure it is completed. The credit for cancelation will be given for the day of the original request of January 5th. The refund amount will be sent to JPMorgan Chase who holds the lien on the automobile as per contract states for cancelations. We as a dealership have no control on the length of time another company takes to process any claims. We do apologize for it not being done in a time acceptable to Mr. [redacted], but we can assure you, he will get the full credit due him to Chase. As far as trading his Mazda, we would welcome his business at any Loving Auto Group store and would do everything within reasonable means to trade him out of the Mazda.
Complaint: [redacted]
I am rejecting this response because:[redacted] response is false. The service guy walked around the truck with my husband and noticed nothing wrong. he took those pictures without us present and only showed them to us after we complained about the scratches. As for [redacted] working on this truck, they installed a cover for the bed of the truck. Loving Toyota IS the only dealership or person to take those tires off or put them on since they were first installed. The first time we took this truck in for service, we did the same thing. walk around with the guy to inspect before they took the truck for service, we had no problem. If they had really wanted to "protect" us both they would have done those pictures with us present and would have shown us any damage before they began, they did not do that, they said ok no problem.Nice try Loving Toyota to blame another dealership for your issues. But this is Loving Toyota problem and no one else. And I remain firm in they did the damage and need to fix it. I will continue to complain and let everyone I know understand the lack of customer service at this dealership. I also reported this to Toyota corporate.
Regards,
[redacted]
This should not have been filed against the Toyota dealership, the vehicle was purchased at the Mazda dealership, a completely different address and franchise. Being such, this complaint should never show up on the Toyota record. We have spoken to our Office Manager at the Nissan dealership,...
who is handling all of the Mazda business. She did in fact receive the cancelation request on January 5th and filed it properly on the 7th of January. She called the warranty company who told her they do not show the cancelation request. She re-filed the request today, February 20, to make sure it goes through. she will follow up with them to make sure it is completed. The credit for cancelation will be given for the day of the original request of January 5th. The refund amount will be sent to JPMorgan Chase who holds the lien on the automobile as per contract states for cancelations. We as a dealership have no control on the length of time another company takes to process any claims. We do apologize for it not being done in a time acceptable to Mr. [redacted], but we can assure you, he will get the full credit due him to Chase. As far as trading his Mazda, we would welcome his business at any Loving Auto Group store and would do everything within reasonable means to trade him out of the Mazda.