Complaint: ***
I am rejecting this response because the information was not posted in plain sight nor did anyone make me aware of this policy The sales clerk was well aware that the purchase was for my mother who was not with me This is not a reasonable response The receipt had a stamp that said "contains non-returnable items", I had no idea which item they were referring to in addition this was stamped on my receipt and placed in the bag without me seeing it until my return This is a very sneaky process and gives the appearance of taking advantage of the elderly I absolutely will not accept anything less than a full refund
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaint. As a
business that has been providing products and services to take care
people for over 216 years we take complaints very seriously. As a
company that deals with medical equipment and supplies we have to stand
up to...
more rigorous regulations for the sale and return of certain
products all which are for the safety of our customers. As a result we
have a non returnable item policy. I have attached a copy of the
receipt that fits the customers date a purchase and product and a copy
of our non returnable item policy which is in plain sight on our front
counter.We care about our customers satisfaction and safety. For
our customer's inconvenience we are willing to provide a 20% discount on
her next purchase.Please see attached files:Photograph of cash register area showing non returnable item policy. CashRegNonReturn.JPGNon
Returnable Item Polity and Receipt (Please note receipt was looked up
by date and product with information provided by customer in complaint)NonReturnPolicy+Recpt.pdf
Complaint: ***
I am rejecting this response because the information was not posted in plain sight nor did anyone make me aware of this policy The sales clerk was well aware that the purchase was for my mother who was not with me This is not a reasonable response The receipt had a stamp that said "contains non-returnable items", I had no idea which item they were referring to in addition this was stamped on my receipt and placed in the bag without me seeing it until my return This is a very sneaky process and gives the appearance of taking advantage of the elderly I absolutely will not accept anything less than a full refund
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaint. As a
business that has been providing products and services to take care
people for over 216 years we take complaints very seriously. As a
company that deals with medical equipment and supplies we have to stand
up to...
more rigorous regulations for the sale and return of certain
products all which are for the safety of our customers. As a result we
have a non returnable item policy. I have attached a copy of the
receipt that fits the customers date a purchase and product and a copy
of our non returnable item policy which is in plain sight on our front
counter.We care about our customers satisfaction and safety. For
our customer's inconvenience we are willing to provide a 20% discount on
her next purchase.Please see attached files:Photograph of cash register area showing non returnable item policy. CashRegNonReturn.JPGNon
Returnable Item Polity and Receipt (Please note receipt was looked up
by date and product with information provided by customer in complaint)NonReturnPolicy+Recpt.pdf