This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted] On or about May 22nd, Mr [redacted] purchased a Cadillac STS, VIN [redacted] , (the "Vehicle").Mr [redacted] states in his Complaint that he would like Lockhart Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr [redacted] has experienced some mechanicalissuesAs Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr [redacted] to trade him out of the VehicleTo accomplish this task, Lockhart requests that Mr [redacted] bring the Vehicle to Lockhart and speak with Mike A***, our General ManagerLockhart believes that through these efforts we can obtain a mutually beneficial result.On behalf of Lockhart, we express our apologies to Mr [redacted] that there has been issues with the Vehicle's performanceIf you have any questions or need additional information, please call the undersigned at 317-577-Thank you for your time and attention to this matter.Truly yours, Martha AB***
This letter is in response to your correspondence received on January 9, 2017, regarding the Customer Complaint filed by [redacted]. Mr. [redacted] states in his Complaint that he would...
like Lockhart Cadillac, inc. ("Lockhart") to pay for the cost of the starter repair and brake actuator repair for his 2007 Lexus LS 460, VIN [redacted] (the "Vehicle").On or about August 41, Mr. [redacted] purchased the Vehicle from Lockhart. During the purchase process, warranty protection and available extended warranties were discussed. As the Vehicle is ten model years old with approximately 110,000 miles, the original manufacturer's warranty was expired. Potential extended warranty coverage was discussed but was declined. For your reference, see the attached Exhibit A, the Buyer's Guide indicating The Vehicle was sold "As-Is" and the decline of Optional Products and Services Disclosure. As a courtesy to Mr. [redacted], Lockhart provided a limited BG Protection plan of up to S2000 for repairs during the first 6 months/6,000 miles. The plan was not a bumper-to-bumper plan but for coverage of stated items.Shortly after the purchase, Mr. [redacted] returned to Lockhart with a couple of concerns related to the Vehicle. Lockhart as a goodwill gesture replaced a front strut and a battery in a key fob. Lockhart was not able to duplicate an intermittent head lamp being inoperable concern. Approximately two weeks later, Mr. [redacted] returned with the headlight concern and an air type noise while applying the brakes concern. The headlight concern was corrected at no cost to Mr. [redacted]. Lexus had issued a bulletin regarding the brake concern. As such, a Lexus dealer was the appropriate party to complete the brake concern on the Vehicle.The Vehicle was taken to Tom Wood Lexus ("Lexus") for the brake concern. During the service visit, Mr. [redacted] called Lockhart to state that Lexus told him that the water pump in the Vehicle needed to be replaced. Lockhart informed Mr. [redacted] that the water pump would be a covered item under the BCI Protection Plan and assisted Lexus in getting the claim filed. It is Lockhart's understanding that the BO Protection Plan paid approximately $900 for the water pump repair. Subsequent to this repair, Lockhart has not spoken with Mr. [redacted].While it is unfortunate that the repairs occurred, it is not unlikely for this type of mechanical failure to occur given the age and mileage of the Vehicle and is what occurred with Mr. [redacted]'s Vehicle. Although Lockhart is sympathetic to Mr. [redacted]'s concerns, Lockhart does not believe it is appropriate to make an offer to perform additional repairs on the Vehicle or to refund amounts paid for repairs.If you have any questions or need additional information, please call the undersigned at 317-577-1551. Thank you for your time and attention to this matter.Truly yours, Martha M. B[redacted]Director of Human Resources and LegalAffairs Lockhart Automotive Group
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted]. On or about May 22nd, Mr. [redacted] purchased a 2007 Cadillac STS, VIN [redacted], (the "Vehicle").Mr. [redacted] states in his Complaint that he would like Lockhart...
Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $1200.00 that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr. [redacted] has experienced some mechanical. issues. As Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr. [redacted] to trade him out of the Vehicle. To accomplish this task, Lockhart requests that Mr. [redacted] bring the Vehicle to Lockhart and speak with Mike A[redacted], our General Manager. Lockhart believes that through these efforts we can obtain a mutually beneficial result.On behalf of Lockhart, we express our apologies to Mr. [redacted] that there has been issues with the Vehicle's performance. If you have any questions or need additional information, please call the undersigned at 317-577-1551. Thank you for your time and attention to this matter.Truly yours, Martha A. B[redacted]
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted] On or about May 22nd, Mr [redacted] purchased a Cadillac STS, VIN [redacted] , (the "Vehicle").Mr [redacted] states in his Complaint that he would like Lockhart Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr [redacted] has experienced some mechanicalissuesAs Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr [redacted] to trade him out of the VehicleTo accomplish this task, Lockhart requests that Mr [redacted] bring the Vehicle to Lockhart and speak with Mike A***, our General ManagerLockhart believes that through these efforts we can obtain a mutually beneficial result.On behalf of Lockhart, we express our apologies to Mr [redacted] that there has been issues with the Vehicle's performanceIf you have any questions or need additional information, please call the undersigned at 317-577-Thank you for your time and attention to this matter.Truly yours, Martha AB***
This letter is in response to your correspondence received on January 9, 2017, regarding the Customer Complaint filed by [redacted]. Mr. [redacted] states in his Complaint that he would...
like Lockhart Cadillac, inc. ("Lockhart") to pay for the cost of the starter repair and brake actuator repair for his 2007 Lexus LS 460, VIN [redacted] (the "Vehicle").On or about August 41, Mr. [redacted] purchased the Vehicle from Lockhart. During the purchase process, warranty protection and available extended warranties were discussed. As the Vehicle is ten model years old with approximately 110,000 miles, the original manufacturer's warranty was expired. Potential extended warranty coverage was discussed but was declined. For your reference, see the attached Exhibit A, the Buyer's Guide indicating The Vehicle was sold "As-Is" and the decline of Optional Products and Services Disclosure. As a courtesy to Mr. [redacted], Lockhart provided a limited BG Protection plan of up to S2000 for repairs during the first 6 months/6,000 miles. The plan was not a bumper-to-bumper plan but for coverage of stated items.Shortly after the purchase, Mr. [redacted] returned to Lockhart with a couple of concerns related to the Vehicle. Lockhart as a goodwill gesture replaced a front strut and a battery in a key fob. Lockhart was not able to duplicate an intermittent head lamp being inoperable concern. Approximately two weeks later, Mr. [redacted] returned with the headlight concern and an air type noise while applying the brakes concern. The headlight concern was corrected at no cost to Mr. [redacted]. Lexus had issued a bulletin regarding the brake concern. As such, a Lexus dealer was the appropriate party to complete the brake concern on the Vehicle.The Vehicle was taken to Tom Wood Lexus ("Lexus") for the brake concern. During the service visit, Mr. [redacted] called Lockhart to state that Lexus told him that the water pump in the Vehicle needed to be replaced. Lockhart informed Mr. [redacted] that the water pump would be a covered item under the BCI Protection Plan and assisted Lexus in getting the claim filed. It is Lockhart's understanding that the BO Protection Plan paid approximately $900 for the water pump repair. Subsequent to this repair, Lockhart has not spoken with Mr. [redacted].While it is unfortunate that the repairs occurred, it is not unlikely for this type of mechanical failure to occur given the age and mileage of the Vehicle and is what occurred with Mr. [redacted]'s Vehicle. Although Lockhart is sympathetic to Mr. [redacted]'s concerns, Lockhart does not believe it is appropriate to make an offer to perform additional repairs on the Vehicle or to refund amounts paid for repairs.If you have any questions or need additional information, please call the undersigned at 317-577-1551. Thank you for your time and attention to this matter.Truly yours, Martha M. B[redacted]Director of Human Resources and LegalAffairs Lockhart Automotive Group
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted]. On or about May 22nd, Mr. [redacted] purchased a 2007 Cadillac STS, VIN [redacted], (the "Vehicle").Mr. [redacted] states in his Complaint that he would like Lockhart...
Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $1200.00 that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr. [redacted] has experienced some mechanical. issues. As Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr. [redacted] to trade him out of the Vehicle. To accomplish this task, Lockhart requests that Mr. [redacted] bring the Vehicle to Lockhart and speak with Mike A[redacted], our General Manager. Lockhart believes that through these efforts we can obtain a mutually beneficial result.On behalf of Lockhart, we express our apologies to Mr. [redacted] that there has been issues with the Vehicle's performance. If you have any questions or need additional information, please call the undersigned at 317-577-1551. Thank you for your time and attention to this matter.Truly yours, Martha A. B[redacted]
When I purchased the the vehicle the dealer told me as far mechanical drivetrain and electrical will be covered.