My car was leaking gas and the truck was towed (based on my local dealership's recommendation) to Lowe's in [redacted] **The car was delivered there on 4/ I talked to a sales person (**) several times; I spoke with Ashley in service about three different timesFriday about a.mwas the last time I spoke with someoneThey are not returning my calls and won't let me know what (if anything) they are going to do with the car There is a lot of rust But the truck has a year or 36,mile warrantyI have only owned the vehicle months and only have 4,miles on it (The Chevrolet Silverado, 2011)
They looked at the truck and decided to purchase it. They signed the papers, but we had to have them resign them. We had a new finance person in the office, and we weren’t as prepared as we should have been. As far as the higher payment and interest rate, the credit union contacted us to adjust the... rate for financial reasons which they have the right to do. I called the customer directly and explained this and how we couldn’t control this, but to help out, we changed the gap insurance price for them from resale price to cost (which means we make no profit off of it) to help absorb some of the financial impact. It made it $5 different in payments. We made arrangements for paperwork and to take them to them to make up for their inconvenience. When I sent the first employee out to pick up the papers, they choose not to sign them. They stated they wanted to have someone look at them before they did, which we completely understood. We gave them some time and sent someone out again and they again said no they would not sign it until their lawyer looked at it. At that point, they had the opportunity to look at the paperwork and had had the truck for about 3 weeks. I told them we need to either have the papers signed (or the finance company was going to back out) or they were going to have to bring the truck back. They took that as me being rude, but I didn’t mean it rudely, just there would have to be a decision made. They finally did sign the papers and we received them a week later.
My car was leaking gas and the truck was towed (based on my local dealership's recommendation) to Lowe's in [redacted] **The car was delivered there on 4/ I talked to a sales person (**) several times; I spoke with Ashley in service about three different timesFriday about a.mwas the last time I spoke with someoneThey are not returning my calls and won't let me know what (if anything) they are going to do with the car There is a lot of rust But the truck has a year or 36,mile warrantyI have only owned the vehicle months and only have 4,miles on it (The Chevrolet Silverado, 2011)
They looked at the truck and decided to purchase it. They signed the papers, but we had to have them resign them. We had a new finance person in the office, and we weren’t as prepared as we should have been. As far as the higher payment and interest rate, the credit union contacted us to adjust the... rate for financial reasons which they have the right to do. I called the customer directly and explained this and how we couldn’t control this, but to help out, we changed the gap insurance price for them from resale price to cost (which means we make no profit off of it) to help absorb some of the financial impact. It made it $5 different in payments. We made arrangements for paperwork and to take them to them to make up for their inconvenience. When I sent the first employee out to pick up the papers, they choose not to sign them. They stated they wanted to have someone look at them before they did, which we completely understood. We gave them some time and sent someone out again and they again said no they would not sign it until their lawyer looked at it. At that point, they had the opportunity to look at the paperwork and had had the truck for about 3 weeks. I told them we need to either have the papers signed (or the finance company was going to back out) or they were going to have to bring the truck back. They took that as me being rude, but I didn’t mean it rudely, just there would have to be a decision made. They finally did sign the papers and we received them a week later.