Lowe Metal Boats

Bought a slightly used lowe fm165 pro poly camo 2 yrs ago.it is 2018 model.has less then 30 hrs ,like new started taking on water.found 2 cracks in front 2 ft from keel on each side.can hardly see them.manufacture flaw.lowe told me they couldn't fix it. It's like new and useless.have 1 yr warranty left.bought during work at home covid and they didn't get paperwork switched. It should not have split and they should make it right.never trust lowe

Initial Business Response / [redacted] (1000, 9, 2015/09/17) */ We recently received notification about a complaint from Mr [redacted] regarding the "Lowe" decals peeling off his boat seatsThis is an issue that the seat's manufacturer has been having for an extended period of timeInitially it was believed to be a limited product run, however it proved to be extensiveI spoke with Mr [redacted] a few weeks ago and let him know that the manufacturer was working on a solutionTwo weeks later he contacted me and I let him know that the issue had still not been resolved (and that we could send replacement seats however there would be a high probability that he would experience the same issue)The manufacturer has only recently developed a solution and new seats will be available for shipment in two to three weeksI will let the Mr [redacted] now Jerry Jerry [redacted] Lowe Boats, Lebanon, MO Warranty Manager [redacted] Final Business Response / [redacted] (1000, 12, 2015/09/24) */ We have spoken with the customer by phone and by e-mail he already has his new seatsI also told if he needs anything in the future to contact me aswell as the dealer

Initial Business Response / [redacted] (1000, 9, 2016/10/19) */ Lowe boats has always honored the warranty coverage on their boatsMr [redacted] purchased his model boat on March 12, The warranty coverage on Mr***'s boat (for the hull other than main welds) is prorated on a year scheduleOn March of 2016, Mr [redacted] started his 9th year of this coverageThe warranty reads "If a defect in any part of the hull (other than the main welds)is discovered within ten years, Lowe will participate in the repair of the part of the boat found by Lowe to be defective according to the prorated schedule"Year nine reads "Lowe pays 20%, You pay 80%)The warranty further states that "it is the responsibility on the owner to deliver the boat to the repair facility" The damages that Mr [redacted] identified in his photos, is clearly not in any weld, but in the sheeting on the hull of his boatMr [redacted] has been notified that Lowe will honor his warranty as it is definedAdditionally, Mr [redacted] has made reference that he uses his boat on Lake Michigan and can travel miles offshoreLowe builds aluminum fishing boats that conform to ISO category "D" standardsThese are vessels that are intended to be used in calm waters with waves of up to 12" and not to exceed 18"It is apparent that Mr [redacted] is using his boat in conditions that may far exceed this vessel's capabilitiesThe warranty on Mr***'s vessel also contains an exclusion to coverage which states that there is no coverage for defects due to negligence and misuse including use in high seas and failure to slow down in high wakesEven with the customer having identified that he is using his boat in rough seas and high wake conditions, Lowe has offered to extend him Goodwill in this repairMr [redacted] is nearing the end of his warranty time period and is looking for a new boatLowe will not provide him with a new boat, but will honor the warranty coverage on the boat he has purchased Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/10/19) */ Mr [redacted] called me on the 12th and asked if he had left any messages on my home phone I told him that he did not He stated that he could not find my email with the pictures of the boat He then found them while we were on the phone He stated that he would forward the email to his supervisor for additional evaluation Final Business Response / [redacted] (4000, 15, 2016/10/25) */ Mr [redacted] did forward the information that Mr [redacted] is referring toIt was sent to the warranty manager who supported Mr [redacted] 's decision to offer the appropriate amount of pro-rated warranty coverage to Mr [redacted] Another copy of the warranty has also been emailed to Mr***

Initial Business Response / [redacted] (1000, 9, 2016/10/19) */ Lowe boats has always honored the warranty coverage on their boatsMr [redacted] purchased his model boat on March 12, The warranty coverage on Mr***'s boat (for the hull other than main welds) is prorated on a year scheduleOn March of 2016, Mr [redacted] started his 9th year of this coverageThe warranty reads "If a defect in any part of the hull (other than the main welds)is discovered within ten years, Lowe will participate in the repair of the part of the boat found by Lowe to be defective according to the prorated schedule"Year nine reads "Lowe pays 20%, You pay 80%)The warranty further states that "it is the responsibility on the owner to deliver the boat to the repair facility"The damages that Mr [redacted] identified in his photos, is clearly not in any weld, but in the sheeting on the hull of his boatMr [redacted] has been notified that Lowe will honor his warranty as it is definedAdditionally, Mr [redacted] has made reference that he uses his boat on Lake Michigan and can travel miles offshoreLowe builds aluminum fishing boats that conform to ISO category "D" standardsThese are vessels that are intended to be used in calm waters with waves of up to 12" and not to exceed 18"It is apparent that Mr [redacted] is using his boat in conditions that may far exceed this vessel's capabilitiesThe warranty on Mr***'s vessel also contains an exclusion to coverage which states that there is no coverage for defects due to negligence and misuse including use in high seas and failure to slow down in high wakesEven with the customer having identified that he is using his boat in rough seas and high wake conditions, Lowe has offered to extend him Goodwill in this repairMr [redacted] is nearing the end of his warranty time period and is looking for a new boatLowe will not provide him with a new boat, but will honor the warranty coverage on the boat he has purchased Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/10/19) */ Mr [redacted] called me on the 12th and asked if he had left any messages on my home phoneI told him that he did notHe stated that he could not find my email with the pictures of the boatHe then found them while we were on the phoneHe stated that he would forward the email to his supervisor for additional evaluation Final Business Response / [redacted] (4000, 15, 2016/10/25) */ Mr [redacted] did forward the information that Mr [redacted] is referring toIt was sent to the warranty manager who supported Mr [redacted] 's decision to offer the appropriate amount of pro-rated warranty coverage to Mr*** Another copy of the warranty has also been emailed to Mr***

Initial Business Response / [redacted] (1000, 9, 2015/12/01) */ Contact Name and Title: [redacted] /Customer Serv Contact Phone: XXX-XXX-XXXX opt Contact Email: [redacted] @lowe.com We have contacted the customer about their complaintI spoke with [redacted] and told her we will get the boat back here and find any problems there may be with the boat and take care of itI also left my direct line for them to contact me at anytimeAfter speaking with [redacted] I called the dealership and arranged a time for pick up on 12/1/ Final Business Response / [redacted] (1000, 12, 2015/12/08) */ We have contacted the owners and have their boat here at our plant nowWe have taken the boat to the water and the repair shop as well as the engineering depthave run the boatThe boat is preforming like it was intendedI spoke to the owner about this and he wanted to a couple more things done to the boat before we return itWe are also planning to meet the customer and run the boat with him so he can see first hand that the bots id handling properly

Dear Sirs/Madams, Thank you for making us aware of the complaint lodged by Mr***sLowe boats has always honored and will always honor the warranty coverage on their boatsMr***s purchased Mr***s purchased his boat in March of and is currently years old We have taken the opportunity to review Mr***'s concern along with our warranty fileWhile we can empathize with Mr***s, our position is that we must decline his request to repair his boat, as it does not fall under the terms of the warranty The photo documentation and the opinion of the selling dealership both confirm that Mr***s vessel is suffering from galvanic or electrolytic corrosionCorrosion is not a covered component of the Lowe warranty or any other marine warrantyAttached are photos of the corrosion bubbling under the finish on Mr***s fence panels

Dear Sirs/Madams, Thank you for making us aware of the complaint lodged by Mr***s Lowe boats has always honored and will always honor the warranty coverage on their boatsMr***s purchased Mr***s purchased his boat in March of and is currently years old We have
taken the opportunity to review Mr***'s concern along with our warranty fileWhile we can empathize with Mr***s, our position is that we must decline his request to repair his boat, as it does not fall under the terms of the warranty The photo documentation and the opinion of the selling dealership both confirm that Mr***s vessel is suffering from galvanic or electrolytic corrosionCorrosion is not a covered component of the Lowe warranty or any other marine warrantyAttached are photos of the corrosion bubbling under the finish on Mr***s fence panels

Initial Business Response /* (1000, 9, 2015/12/01) */
Contact Name and Title: *** ***/Customer Serv
Contact Phone: XXX-XXX-XXXX opt
Contact Email: ***@lowe.com
We have contacted the customer about their complaintI spoke with *** and told her we will get the boat back here and
find any problems there may be with the boat and take care of itI also left my direct line for them to contact me at anytimeAfter speaking with *** I called the dealership and arranged a time for pick up on 12/1/
Final Business Response /* (1000, 12, 2015/12/08) */
We have contacted the owners and have their boat here at our plant nowWe have taken the boat to the water and the repair shop as well as the engineering depthave run the boatThe boat is preforming like it was intendedI spoke to the owner about this and he wanted to a couple more things done to the boat before we return itWe are also planning to meet the customer and run the boat with him so he can see first hand that the bots id handling properly

Initial Business Response /* (1000, 9, 2016/10/19) */
Lowe boats has always honored the warranty coverage on their boatsMr*** purchased his model boat on March 12, The warranty coverage on Mr***'s boat (for the hull other than main welds) is prorated on a year scheduleOn
March of 2016, Mr*** started his 9th year of this coverageThe warranty reads "If a defect in any part of the hull (other than the main welds)is discovered within ten years, Lowe will participate in the repair of the part of the boat found by Lowe to be defective according to the prorated schedule"Year nine reads "Lowe pays 20%, You pay 80%)The warranty further states that "it is the responsibility on the owner to deliver the boat to the repair facility" The damages that Mr*** identified in his photos, is clearly not in any weld, but in the sheeting on the hull of his boatMr*** has been notified that Lowe will honor his warranty as it is definedAdditionally, Mr*** has made reference that he uses his boat on Lake Michigan and can travel miles offshoreLowe builds aluminum fishing boats that conform to ISO category "D" standardsThese are vessels that are intended to be used in calm waters with waves of up to 12" and not to exceed 18"It is apparent that Mr*** is using his boat in conditions that may far exceed this vessel's capabilitiesThe warranty on Mr***'s vessel also contains an exclusion to coverage which states that there is no coverage for defects due to negligence and misuse including use in high seas and failure to slow down in high wakesEven with the customer having identified that he is using his boat in rough seas and high wake conditions, Lowe has offered to extend him Goodwill in this repairMr*** is nearing the end of his warranty time period and is looking for a new boatLowe will not provide him with a new boat, but will honor the warranty coverage on the boat he has purchased
Initial Consumer Rebuttal /* (3000, 12, 2016/10/19) */
Mr*** *** called me on the 12th and asked if he had left any messages on my home phone I told him that he did not He stated that he could not find my email with the pictures of the boat He then found them while we were on the phone He stated that he would forward the email to his supervisor for additional evaluation
Final Business Response /* (4000, 15, 2016/10/25) */
Mr*** did forward the information that Mr*** is referring toIt was sent to the warranty manager who supported Mr***'s decision to offer the appropriate amount of pro-rated warranty coverage to Mr***
Another copy of the warranty has also been emailed to Mr***

Initial Business Response /* (1000, 5, 2017/06/29) */
Contact Name and Title: *** *** Customer se
Contact Phone: *** *** **
Resolution has already been achieved with Mr***
Initial Consumer Rebuttal /* (3000, 8, 2017/06/30) */
Cabelas ended up giving me new boat but new
boat has a nice size scratch in itAnd the boat was very dirty when it was givin to me
Final Business Response /* (4000, 10, 2017/07/06) */
Customer purchased his boat from Cabela'sHe will need to address any sales and purchase request with the store he bought the boat from

Initial Business Response /* (1000, 9, 2015/09/17) */
We recently received notification about a complaint from Mr*** *** regarding the "Lowe" decals peeling off his boat seats This is an issue that the seat's manufacturer has been having for an extended period of time Initially it was
believed to be a limited product run, however it proved to be extensive I spoke with Mr*** a few weeks ago and let him know that the manufacturer was working on a solution Two weeks later he contacted me and I let him know that the issue had still not been resolved (and that we could send replacement seats however there would be a high probability that he would experience the same issue) The manufacturer has only recently developed a solution and new seats will be available for shipment in two to three weeks I will let the Mr*** now
Jerry
Jerry ** ***
Lowe Boats, Lebanon, MO
Warranty Manager
***
Final Business Response /* (1000, 12, 2015/09/24) */
We have spoken with the customer by phone and by e-mail he already has his new seatsI also told if he needs anything in the future to contact me aswell as the dealer

Initial Business Response /* (1000, 5, 2017/06/29) */
Contact Name and Title: *** *** Customer se
Contact Phone: *** *** **
Resolution has already been achieved with Mr***
Initial Consumer Rebuttal /* (3000, 8, 2017/06/30) */
Cabelas ended up giving me new boat but new
boat has a nice size scratch in itAnd the boat was very dirty when it was givin to me
Final Business Response /* (4000, 10, 2017/07/06) */
Customer purchased his boat from Cabela'sHe will need to address any sales and purchase request with the store he bought the boat from

Dear Sirs/Madams,   Thank you for making us aware of the complaint lodged by Mr. [redacted]s. Lowe boats has always honored and will always honor the warranty coverage on their boats. Mr. [redacted]s purchased Mr. [redacted]s purchased his boat in March of 2012 and is currently 6 years old.   We have...

taken the opportunity to review Mr. [redacted]'s concern along with our warranty file. While we can empathize with Mr. [redacted]s, our position is that we must decline his request to repair his boat, as it does not fall under the terms of the warranty.   The photo documentation and the opinion of the selling dealership both confirm that Mr. [redacted]s vessel is suffering from galvanic or electrolytic corrosion. Corrosion is not a covered component of the Lowe warranty or any other marine warranty. Attached are photos of the corrosion bubbling under the finish on Mr. [redacted]s fence panels.

Initial Business Response /* (1000, 9, 2015/08/21) */
I am in warranty here at Lowe and read over the list of complaints that Mr. [redacted] had with his ST175, 2015 model boat. We have been in contact with the dealer, [redacted] in Springfield, IL and also with Mr. [redacted]. The issues that he...

had with the boat were all able to be addressed through repair, either through the dealership or through our repair department here at the Lowe factory in Lebanon, MO. We tested the boat three times at Lake of the Ozarks and added trim tabs to the hull to correct the boat's performance issue. We also added structure to the floor, replaced and repaired carpet, replaced the seats, and corrected the heavy keel welds and had the affected area at the bottom of the boat re-painted. All of the repairs here were completed under warranty (at no cost to the customer) and we are coordinating for transportation of the boat back to [redacted].
Jerry
Jerry M. [redacted]
Lowe Boats, Lebanon, MO
Warranty Manager
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With the short period of time we have owned the boat, the amount of time we haven't had possession of it for repairs, and the major/amount of repairs, warranty or not, this falls under the Federal lemon laws for boats. We are not comfortable taking it out on the lake therefore based on federal laws, we are entitled to full refund and we will accept nothing less.
Final Business Response /* (4000, 19, 2015/09/29) */
Roy [redacted],Customer Service/Warranty. I have been in contact with the consumer to work with them on a solution. We are leaning towards replacing the the Boat and possibly the trailer. I also spoke with them about looking at the engine cowling while it is here. I also spoke with them about upgrading them to a 2016 model.
Thank You
Final Consumer Response /* (2000, 21, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2016/10/19) */
Lowe boats has always honored the warranty coverage on their boats. Mr. [redacted] purchased his 2007 model boat on March 12, 2008. The warranty coverage on Mr. [redacted]'s boat (for the hull other than main welds) is prorated on a 10 year schedule. On...

March of 2016, Mr. [redacted] started his 9th year of this coverage. The warranty reads "If a defect in any part of the hull (other than the main welds)is discovered within ten years, Lowe will participate in the repair of the part of the boat found by Lowe to be defective according to the prorated schedule". Year nine reads "Lowe pays 20%, You pay 80%). The warranty further states that "it is the responsibility on the owner to deliver the boat to the repair facility". The damages that Mr. [redacted] identified in his photos, is clearly not in any weld, but in the sheeting on the hull of his boat. Mr. [redacted] has been notified that Lowe will honor his warranty as it is defined. Additionally, Mr. [redacted] has made reference that he uses his boat on Lake Michigan and can travel 20 miles offshore. Lowe builds aluminum fishing boats that conform to ISO category "D" standards. These are vessels that are intended to be used in calm waters with waves of up to 12" and not to exceed 18". It is apparent that Mr. [redacted] is using his boat in conditions that may far exceed this vessel's capabilities. The warranty on Mr. [redacted]'s vessel also contains an exclusion to coverage which states that there is no coverage for defects due to negligence and misuse including use in high seas and failure to slow down in high wakes. Even with the customer having identified that he is using his boat in rough seas and high wake conditions, Lowe has offered to extend him Goodwill in this repair. Mr. [redacted] is nearing the end of his warranty time period and is looking for a new boat. Lowe will not provide him with a new boat, but will honor the warranty coverage on the boat he has purchased.
Initial Consumer Rebuttal /* (3000, 12, 2016/10/19) */
Mr. [redacted] called me on the 12th and asked if he had left any messages on my home phone. I told him that he did not. He stated that he could not find my email with the pictures of the boat. He then found them while we were on the phone. He stated that he would forward the email to his supervisor for additional evaluation.
Final Business Response /* (4000, 15, 2016/10/25) */
Mr. [redacted] did forward the information that Mr. [redacted] is referring to. It was sent to the warranty manager who supported Mr. [redacted]'s decision to offer the appropriate amount of pro-rated warranty coverage to Mr. [redacted].
Another copy of the 2007 warranty has also been emailed to Mr. [redacted].

Initial Business Response /* (1000, 9, 2015/12/01) */
Contact Name and Title: [redacted]/Customer Serv
Contact Phone: XXX-XXX-XXXX opt 117
Contact Email: [redacted]@lowe.com
We have contacted the customer about their complaint. I spoke with [redacted] and told her we will get the boat back here and...

find any problems there may be with the boat and take care of it. I also left my direct line for them to contact me at anytime. After speaking with [redacted] I called the dealership and arranged a time for pick up on 12/1/2015.
Final Business Response /* (1000, 12, 2015/12/08) */
We have contacted the owners and have their boat here at our plant now. We have taken the boat to the water and the repair shop as well as the engineering dept. have run the boat. The boat is preforming like it was intended. I spoke to the owner about this and he wanted to a couple more things done to the boat before we return it. We are also planning to meet the customer and run the boat with him so he can see first hand that the bots id handling properly.

Initial Business Response /* (1000, 9, 2015/09/17) */
We recently received notification about a complaint from Mr. [redacted] regarding the "Lowe" decals peeling off his boat seats. This is an issue that the seat's manufacturer has been having for an extended period of time. Initially it was...

believed to be a limited product run, however it proved to be extensive. I spoke with Mr. [redacted] a few weeks ago and let him know that the manufacturer was working on a solution. Two weeks later he contacted me and I let him know that the issue had still not been resolved (and that we could send replacement seats however there would be a high probability that he would experience the same issue). The manufacturer has only recently developed a solution and new seats will be available for shipment in two to three weeks. I will let the Mr. [redacted] now.
Jerry
Jerry [redacted]
Lowe Boats, Lebanon, MO
Warranty Manager
[redacted]
Final Business Response /* (1000, 12, 2015/09/24) */
We have spoken with the customer by phone and by e-mail he already has his new seats. I also told if he needs anything in the future to contact me aswell as the dealer.