Lower Student Loan Solutions

Thank you for the feedback regarding your recent experience We here at Lower Student Loan Solutions (LSLS) hold ourselves to the highest customer service standards and compliance with all federal regulations As such, we take client feedback very seriously Upon receiving your comments, we launched an investigation into the circumstances of your call LSLS records and monitors each and every call that comes into or goes of our office We reviewed all call records associated with your phone number The following is a complete record of our interactions with you: 1) LSLS made an initial call, as you stated in your comment, in March of At that time, you indicated that you would like more time to think about the program 2) An LSLS agent placed a follow up call with you and ended up leaving a voice message on April 6th, 3) On April 15, our agent placed another follow up call with you, at which time you requested to be removed from our calling list You were immediately removed from our list, as per our company policy That was the end of our contact with you We have gone through our data and pulled each call that went out to you and reviewed each conversation, and found that every one of those calls complied with our company policies and was professional and courteous If we ever find that an agent of LSLS has spoken with a client disrespectfully, that agent would be terminated, as that is not something that would be tolerated by LSLS Furthermore, we would like you to know that the phone number you received the offending call from (810-000-2040), as indicated in your comment, is not associated with and has never been associated with LSLS We do not use a dialerOur agents call clients who have requested our assistance directly from their own lines, which are associated with LSLS, and show up as numbers associated with LSLS in the caller id spaceWe are very sorry that you have experienced this inconvenience It seems that you have been contacted by another company which does not adhere to the same policies and federal regulations that we at LSLS hold ourselves to We wish you all the best and thank you for sharing your honest comments with us

Thank you for the feedback regarding your recent experience.  We here at Lower Student Loan Solutions (LSLS) hold ourselves to the highest customer service standards and compliance with all federal regulations.  As such, we take client feedback very seriously.  Upon receiving your...

comments, we launched an investigation into the circumstances of your call.  LSLS records and monitors each and every call that comes into or goes of our office.  We reviewed all call records associated with your phone number.  The following is a complete record of our interactions with you:  1) LSLS made an initial call, as you stated in your comment, in March of 2015.  At that time, you indicated that you would like more time to think about the program.  2) An LSLS agent placed a follow up call with you and ended up leaving a voice message on April 6th, 2015.  3) On April 15, 2015 our agent placed another follow up call with you, at which time you requested to be removed from our calling list.  You were immediately removed from our list, as per our company policy.  That was the end of our contact with you.  We have gone through our data and pulled each call that went out to you and reviewed each conversation, and found that every one of those calls complied with our company policies and was professional and courteous.  If we ever find that an agent of LSLS has spoken with a client disrespectfully, that agent would be terminated, as that is not something that would be tolerated by LSLS.   Furthermore, we would like you to know that the phone number you received the offending call from (810-000-2040), as indicated in your comment, is not associated with and has never been associated with LSLS.  We do not use a dialer. Our agents call clients who have requested our assistance directly from their own lines, which are associated with LSLS, and show up as numbers associated with LSLS in the caller id space. We are very sorry that you have experienced this inconvenience.  It seems that you have been contacted by another company which does not adhere to the same policies and federal regulations that we at LSLS hold ourselves to.  We wish you all the best and thank you for sharing your honest comments with us.

Review: I called this company a couple months ago to ask questions. I told them I would think about using there consolidation service. A couple weeks later I started getting at least 3 calls a week. I have blocked 5 of there numbers with my phone but they still have been getting through by switching numbers. I kept telling them that I wasn't interested. The last couple of times I asked them to put me on the do not call list. The last call the telemarketer was very rude. I told him that it was a federal law to put me on the do not call list. He said "go ahead and hang up because we are going to keep calling you." I told him again it was a federal law. He then hung up. I wish I got his name but I did not. The phone number was 810-000-2040.Desired Settlement: I want a written apology about there harassing calling practices. I also want them to adhere to the do not call list law.

Business

Response:

Thank you for the feedback regarding your recent experience. We here at Lower Student Loan Solutions (LSLS) hold ourselves to the highest customer service standards and compliance with all federal regulations. As such, we take client feedback very seriously. Upon receiving your comments, we launched an investigation into the circumstances of your call. LSLS records and monitors each and every call that comes into or goes of our office. We reviewed all call records associated with your phone number. The following is a complete record of our interactions with you: 1) LSLS made an initial call, as you stated in your comment, in March of 2015. At that time, you indicated that you would like more time to think about the program. 2) An LSLS agent placed a follow up call with you and ended up leaving a voice message on April 6th, 2015. 3) On April 15, 2015 our agent placed another follow up call with you, at which time you requested to be removed from our calling list. You were immediately removed from our list, as per our company policy. That was the end of our contact with you. We have gone through our data and pulled each call that went out to you and reviewed each conversation, and found that every one of those calls complied with our company policies and was professional and courteous. If we ever find that an agent of LSLS has spoken with a client disrespectfully, that agent would be terminated, as that is not something that would be tolerated by LSLS. Furthermore, we would like you to know that the phone number you received the offending call from (810-000-2040), as indicated in your comment, is not associated with and has never been associated with LSLS. We do not use a dialer. Our agents call clients who have requested our assistance directly from their own lines, which are associated with LSLS, and show up as numbers associated with LSLS in the caller id space. We are very sorry that you have experienced this inconvenience. It seems that you have been contacted by another company which does not adhere to the same policies and federal regulations that we at LSLS hold ourselves to. We wish you all the best and thank you for sharing your honest comments with us.