Lowe's Home Centers, LLC

This item was forwarded to our Norwood office and the customer was refunded the amount he is disputing by that office

Complaint: [redacted]
I am rejecting this response because:  The MINE is responding to outdated and now irrelevant information, which highlights their terrible customer service and being completely out of touch with their customer's orders and inquiries.I will never spend money with this company again and would say BUYER BEWARE to anyone interested in doing business with this company.
Sincerely,
[redacted]

Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear about the issues regarding your recent shopping experience. Customer satisfaction is extremely important to us and we appreciate your cooperation in allowing us to make this right. We have removed you...

from all future communication and refunded your purchase. A dedicated member of our Customer Care team has reached out to you to relay this information. Kind Regards, ATGStores.com.

Thank you for reach out to The Mine. We apologize for your recent shopping experience. The Mine does not hold inventory of products and relies on the manufacturer to provide stock status. At the time, the manufacturer had cancelled your order stating they only had 1 item in stock and it was damaged....

We then cancelled your order on our end letting you know about the item status. I am unable to address any issues that you had while shopping on the manufacturer website and you will need to contact them directly. At this time, that item is discontinued and removed from our website. Please let us know if you have any further questions. Thank you - The Mine Customer Care

Rachael from our Customer CARE Team has been reaching out to you to resolve the issue. One of your orders has arrived and the other order was cancelled per your request. The item that you cancelled is in stock and ships within 1-3 weeks from the manufacturer. We apologize for the miscommunication on the shipping delay of the original order. Thank you, The Mine Customer CARE

Dear Ms. [redacted],
 
Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear that the rugs you purchased were not to the quality standards expected. We appreciate your feedback and will be sharing your experience as necessary to ensure future positive...

customer experiences. A dedicated member of our team has reached out to you regarding additional details regarding credit and we appreciate your cooperation throughout this entire process. You are able to dispose of the rugs as needed and we are here to assist you in placing an order for the rugs of your choosing. We apologize for the delays in reaching a positive resolution but hope that we can find you the perfect rugs to fit your space.
 
Kind Regards,
ATGStores.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately for some reason Google play says they see the refund but it wasn't a payment taken from my account. Although I have my receipt and received and returned the package and it show on my bank statement.
Sincerely,
[redacted]

Dear Ms. [redacted], Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry for the delay in delivery of the check. We can assure you that the check was put in the mail and is traveling cross-country. A dedicated member of our team has been in contact with you to help...

resolve the issue and ensure you receive the check. Kind Regards, ATGStores.com Customer Care

Dear Ms. [redacted],
 
Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear of the several points of failure throughout your recent order experience. We are reviewing your order in its entirety, in particular the most recent issue with regard to a...

system glitch that prevented the full amount of refund to be issued to you in a timely and hassle free manner. As of 2/8/2016 the remaining funds have been processed through our system. You can expect to see the refund within 3-5 business days back to your original method of payment. We appreciate your cooperation in discussing your experience with us and look forward to assisting you again in the future. 
 
Kind Regards,
ATGStores.com Customer Care

Revdex.com:
I find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear about the issues regarding your recent product purchase. Customer satisfaction is extremely important to us and we appreciate your cooperation in allowing us to make this right. A dedicated member of...

our team has contacted you to set up the removal of the product and complete the refund. Kind Regards, ATGStores.com Customer Care

Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear of your order experience and hope that will have provided you with the positive resolution you have requested. The product quality did not meet our standards and that you were left with a frustrating and...

confusing experience. We have since processed a refund in full. Please allow 3-5 business days for the refund to show on your original method of payment. In addition, we are finalizing plans to pick up the items and dispose them for you. We thank you for your continuous cooperation and hope that you will shop with us again.
 
Kind Regards,
ATGStores.com Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have also had follow up with a rep from The Mine who has agreed to refund 50% of the fee.  I find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Greetings Revdex.com.org,   I'm writing to follow up on Complaint ID: [redacted], specifically to note that the response received by the company in question "The Mine" was completely unacceptable and provided no resolution.     Additionally, the customer service provided by this company failed to take the time to collect the facts in the issues that I brought to their attention -- whoever is running this company is completely asleep at the wheel.   What can we do to reopen this case and ensure that the negative feedback/review I provided for this company is publicly available for all consumers to view?   Thank you kindly and have a great day!   Best regards,   [redacted]

Dear Ms. [redacted],
Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry that the item you received did not accurately represent what you had ordered. We appreciate your cooperation in providing images of the item as it helps us better communicate our customer...

expectations with our manufacturers. The delays you have experienced both in processing the return and in receipt of communication with our team is being addressed as customers satisfaction is a top priority for us.  A full refund has been processed in the amount of $193.77 on 7/11/16. Please allow 3-5 business days for the funds to be returned back to your original method of payment. We also have sent pre-paid Fed Ex shipping labels for the product to be returned. We hope that we have addressed all of your concerns. A 15% discount has been added to your account to give us another try in the future. If you have any additional questions we are happy to assist you.

Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear that your recent ordering experience has been less than satisfactory and the items you received were delayed, and defective. The pictures provided clearly show that the item is defective and the...

overnight shipping that was paid for, but not received in the expected timeframe. One of our dedicated team members is in communication with you regarding replacement fixtures for this order in addition to a previous order placed. We have requested that these items be inspected prior to being boxed and shipped to you to ensure that they are free of defects.  These replacement items will be sent to you at no additional cost. In addition, we have refunded the remaining amount of this order [redacted]. In total you will have received $128.04 back to your original method of payment. Please allow 3-5 business days for the transaction to be refunded back to your card. We strive for each and every customer to not only enjoy shopping with us but also loving the products received. We hope that these replacements will be free of defects and that we also can assist you with finding other items that will work for your home. Thank you for your patience and cooperation. Kind Regards,ATGStores.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They are calling me in a few days to give me a store credit.  I do not know what amount yet.  Until I have something in  I cannot cancel.
Sincerely, [redacted]

Thank you for contacting ATGStores.com via the Revdex.com. We are very sorry to hear about the issues regarding your recent shopping experience. Customer satisfaction is extremely important to us and we appreciate your cooperation in allowing us to make this right. Upon further...

investigation and review, we believe to have resolved your issue with the missing parts. Replacements have been retrieved by you and a refund for your time has been processed. A dedicated member of our team has been in contact with you to help resolve the issue and ensure you receive the check. Kind Regards, ATGStores.com Customer Care

Thank you for contacting The Mine via the Revdex.com. We are very sorry to hear about the issues regarding your recent shopping experience. Customer satisfaction is extremely important to us and we appreciate your cooperation in allowing us to make this right. A dedicated member of our...

Customer Care team has reached out to you to assist with resolving the situation. Kind Regards, The Mine Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]