Unfortunately we were unable to obtain financing for the client, we went over the options that would have been available to the guest at the timeOur apologies if anything sounded like anything other than thatThe law requires we review all options available to the guest.?
unfortunately the potential lender was unable to verify some of the information provided by the guest Information that cannot be verified unless we have a signed credit application which required Mr[redacted] to come in to the dealership This is information the bank/lender wanted to verify, not
the dealership We apologize for the inconvenience this caused Mr[redacted], however it was not our decision, it is the request of the lender
Initial Business Response /* (1000, 10, 2015/10/27) */
Good afternoon,
Sorry for the late reply, the individual who generally handles these claims has been out ill
We have looked into this claim and the details for the customer account of [redacted]
Vehicle price
$20,(included with- Customer add-ons; Theft Deterrent, Gap Protection and Extended Service Contract)
Taxes $1,(Sales, Government/Reg fees and Doc/EVR charge)
Trade in $-7,(Customer was negative $7,on the vehicle she traded in, Rock Honda covered $of that amount)
Down Payment $1,
Balance remaining $27,(Signed amount by the customer)
As for the claims the Ms[redacted] is making in regards to the interest rate she received, that rate is determined by their credit score
When a customer purchases a car with a high interest rate, our team does advise the customer, after a period of time of making their payments on timeTo come back and seek, if there are now eligible to refinance their loan and get a lower interest rateWe are looking out for the customers best interest
Resolution: We are not looking to disappoint or frustrate this customer but there in nothing we can do for the negative amount of her TravehicleThis is explained in full detail during the time of signing
Please let me know if you need any further information in this Claim
Warm regards,
[redacted]
Unfortunately we were unable to obtain financing for the client, we went over the options that would have been available to the guest at the timeOur apologies if anything sounded like anything other than thatThe law requires we review all options available to the guest.?
unfortunately the potential lender was unable to verify some of the information provided by the guest Information that cannot be verified unless we have a signed credit application which required Mr[redacted] to come in to the dealership This is information the bank/lender wanted to verify, not
the dealership We apologize for the inconvenience this caused Mr[redacted], however it was not our decision, it is the request of the lender
Initial Business Response /* (1000, 10, 2015/10/27) */
Good afternoon,
Sorry for the late reply, the individual who generally handles these claims has been out ill
We have looked into this claim and the details for the customer account of [redacted]
Vehicle price
$20,(included with- Customer add-ons; Theft Deterrent, Gap Protection and Extended Service Contract)
Taxes $1,(Sales, Government/Reg fees and Doc/EVR charge)
Trade in $-7,(Customer was negative $7,on the vehicle she traded in, Rock Honda covered $of that amount)
Down Payment $1,
Balance remaining $27,(Signed amount by the customer)
As for the claims the Ms[redacted] is making in regards to the interest rate she received, that rate is determined by their credit score
When a customer purchases a car with a high interest rate, our team does advise the customer, after a period of time of making their payments on timeTo come back and seek, if there are now eligible to refinance their loan and get a lower interest rateWe are looking out for the customers best interest
Resolution: We are not looking to disappoint or frustrate this customer but there in nothing we can do for the negative amount of her TravehicleThis is explained in full detail during the time of signing
Please let me know if you need any further information in this Claim
Warm regards,
[redacted]