Lowest Cost Cremation & Burial

At Lowest Cost Cremation and Burial we strive for the best customer service we can offerThe cremations take place as soon as possibleUnfortunately, it is sometimes beyond our controlIn this case, the doctor's (** [redacted] ) signature on the death certificate (which is sent to the county Health Department by fax) had a line through itThe Health Department would not accept it and therefore would not issue the permit we need to do the cremationThis happened several timesThere is another way the doctor can attest (sign) the death certificate, it is called voice attestationThe doctor just has to call a number and attest by voiceWe suggested this, but ** [redacted] did not want to do it this wayThe family was kept informed at all times during this processBefore we could try again, ** [redacted] went out of the country and was no longer available to do anythingAt this point our only choice was to try to find another doctor to attest the death certificateThis is very difficult, because doctors do not want to sign for a patient that wasn't theirsOn October 20, ** [redacted] attested the death certificate,the Health Department issued the permit and the cremation took placeWe are sincerely sorry this took so long, and understand the family's frustration at this most difficult time in their lives

I am rejecting this response because: This business keeps playing the blame game They need to acknowledge that I provided them with the primary doctor's information on 9/25/when the contract for services was signed by me Why they did not attempt to have her primary physician complete the causes from the very beginning, I do not know I also do not know why they do not accept that the health department would have received it earlier had they contacted her primary physician, [redacted] , from the very beginning I do not see that in their statements Therefore I feel it was a lack of service and follow through on Lowest Cost Cremation's part, not the doctors or myself Thank you

As soon as the health department accepted the doctor's signature and the permit was filed we did the cremation It was on the same day

At Lowest Cost Cremation and Burial we strive for the best customer service we can offer. The cremations take place as soon as possible. Unfortunately, it is sometimes beyond our control. In this case, the doctor's (**....

[redacted]) signature on the death certificate (which is sent to the county Health Department by fax) had a line through it. The Health Department would not accept it and therefore would not issue the permit we need to do the cremation. This happened several times. There is another way the doctor can attest (sign) the death certificate, it is called voice attestation. The doctor just has to call a number and attest by voice. We suggested this, but **. [redacted] did not want to do it this way. The family was kept informed at all times during this process. Before we could try again, **. [redacted] went out of the country and was no longer available to do anything. At this point our only choice was to try to find another doctor to attest the death certificate. This is very difficult, because doctors do not want to sign for a patient that wasn't theirs. On October 20, **. [redacted] attested the death certificate,the Health Department issued the permit and the cremation took place. We are sincerely sorry this took so long, and understand the family's frustration at this most difficult time in their lives.

I am rejecting this response because:
This business keeps playing the blame game.   They need to acknowledge that I provided them with the primary doctor's information on 9/25/14 when the contract for services was signed by me.  Why they did not attempt to have her primary physician complete the causes from the very beginning, I do not know.  I also do not know why they do not accept that the health department would have received it earlier had they contacted her primary physician, [redacted], from the very beginning.  I do not see that in their statements.  Therefore I feel it was a lack of service and follow through on Lowest Cost Cremation's part, not the doctors or myself.
Thank you.

Review: My wife, [redacted], died on Sept 24, 2014 in Carmichael, CA. I went to the Lowest Cost Cremation & Burial Funeral home, doing business from the [redacted] location on Manzanita Wy, Carmichael on Spet 25, 2014. I paid for a cremation service that same day and, at that time [redacted], assured me and the family that we should have it all completed and death certificates by next friday, Oct 3rd. It is now Oct 14th, and nothing... The funeral home blames the doctor. The doctors office tells me (because I was asked to call the doctor myself) that they faxed the corrected death certificate numerous times. Now doctor is out of the country until end of November. I need to get this matter resolved as soon as possible. I do not like the idea of my dear loved wife just laying in a freezer somewhere!!! Their motto is "Compassionate care...always". I don't think they have lived up to it. I need resolution now, not a blame game where they blame the doctors, the State for not receiving it... I am tired... Business: Lowest Cost CremationPhone: ###-###-####Contact: [redacted]Please contact me via email: [redacted]Desired Settlement: I want this matter resolved as soon as possible.

Business

Response:

At Lowest Cost Cremation and Burial we strive for the best customer service we can offer. The cremations take place as soon as possible. Unfortunately, it is sometimes beyond our control. In this case, the doctor's (**. [redacted]) signature on the death certificate (which is sent to the county Health Department by fax) had a line through it. The Health Department would not accept it and therefore would not issue the permit we need to do the cremation. This happened several times. There is another way the doctor can attest (sign) the death certificate, it is called voice attestation. The doctor just has to call a number and attest by voice. We suggested this, but **. [redacted] did not want to do it this way. The family was kept informed at all times during this process. Before we could try again, **. [redacted] went out of the country and was no longer available to do anything. At this point our only choice was to try to find another doctor to attest the death certificate. This is very difficult, because doctors do not want to sign for a patient that wasn't theirs. On October 20, **. [redacted] attested the death certificate,the Health Department issued the permit and the cremation took place. We are sincerely sorry this took so long, and understand the family's frustration at this most difficult time in their lives.

Business

Response:

As soon as the health department accepted the doctor's signature and the permit was filed we did the cremation. It was on the same day.

Consumer

Response:

I am rejecting this response because:

This business keeps playing the blame game. They need to acknowledge that I provided them with the primary doctor's information on 9/25/14 when the contract for services was signed by me. Why they did not attempt to have her primary physician complete the causes from the very beginning, I do not know. I also do not know why they do not accept that the health department would have received it earlier had they contacted her primary physician, [redacted], from the very beginning. I do not see that in their statements. Therefore I feel it was a lack of service and follow through on Lowest Cost Cremation's part, not the doctors or myself.

Thank you.