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From: Date: Tue, Mar 22, at 5:PMSubject: ID [redacted] To: ***[email protected] email is in reference to Revdex.com complaint [redacted] We will be refunding her the ***ual fee for the amount of $Thank you!! Mark AC [redacted]

We have reviewed [redacted] membership and documentsUnfortunately, we did not find any documentation on file of a cancellation document or letter received in the pastWe do have his membership document on file showing he signed up online on September 25, In the agreement, it states cancellation policies,which are coming into the home club to sign a cancellation document or sending us cancellation letter in the mail via certifiedWe do state certified mail so that way we can notify the member that we have physically received itTo help [redacted] out with the situation, we could transfer his membership to a Planet Fitness that is more convenient for him to go into and cancel the memberhship.Thank you,-Rocky River Planet Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I first attempted to cancel my membership with Planet Fitness in person on May 10th, which the reply states is an acceptable way to do so as stated in the contract I signedI was told that it would take "a week or two" to take effect and to check in the following weekI did this, and was told that my membership was indeed cancelledHowever despite being told this, Planet Fitness neglected to cancel my membership continued to charge me an additional $While finally making good on cancelling the account is helpful, I still had $taken from me after I was explicitly told by Planet Fitness staff that my membership had already been cancelledWithout a refund, my complaint cannot be resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After investigating this situation further we have decided to issue *** a refund of $This will take to business days
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending my receipt of the refundThank you for your assistance!
Regards,
*** ***

From: Date: Tue, Mar 22, at 5:PMSubject: ID ***To: ***[email protected] email is in reference to Revdex.com complaint ***We will be refunding her the ***ual fee for the amount of $42.12. Thank you!! Mark AC***

We have reviewed [redacted] membership and documents. Unfortunately, we did not find any documentation on file of a cancellation document or letter received in the past. We do have his membership document on file showing he signed up online on September 25, 2014. In the...

agreement, it states cancellation policies,which are coming into the home club to sign a cancellation document or sending us cancellation letter in the mail via certified. We do state certified mail so that way we can notify the member that we have physically received it. To help [redacted] out with the situation, we could transfer his membership to a Planet Fitness that is more convenient for him to go into and cancel the memberhship.Thank you,-Rocky River Planet Fitness

[redacted]'s membership was cancelled on the 22nd of June when we recieved her cancellation letter in the mail. In the agreement that [redacted] signed, it states that cancellations must be done in person or by certified mail. We received her cancellation via standard mail and her membership was...

cancelled that same day.
 Thank you
[redacted]Regional Manager  |  Planet Fitness Ohio[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I first attempted to cancel my membership with Planet Fitness in person on May 10th, which the reply states is an acceptable way to do so as stated in the contract I signed. I was told that it would take "a week or two" to take effect and to check in the following week. I did this, and was told that my membership was indeed cancelled. However despite being told this, Planet Fitness neglected to cancel my membership continued to charge me an additional $60. While finally making good on cancelling the account is helpful, I still had $60 taken from me after I was explicitly told by Planet Fitness staff that my membership had already been cancelled. Without a refund, my complaint cannot be resolved. 
Regards,
[redacted]