Mrs. [redacted] contacted [redacted] via Mr. [redacted] cell phone and requested a est¡mate for replacing 2 doors. Mrs [redacted] had been a former customer of [redacted], previously of [redacted] windows. [redacted] knew where Mrs. [redacted] lived. He went to her home and sold 2 doors. Enclosed is the contract...
with Superior Exterior that Mrs. [redacted] and salesman [redacted] signed. If you look at the contract it has her address as [redacted]. We now know that Mr. [redacted] had wrote the incorrect address. The men who measured the doors, [redacted] and [redacted], also previously of [redacted] windows, knew where Mrs. [redacted]s home was since they had previously worked on home. No one noticed the incorrect address on the contract until the installers went to the address on the contract and no one came to the door. Our installers tried calling Mrs. [redacted] several times with no answer or response. When Mrs. [redacted] called and asked for a refund [redacted] tried to explain the mix up to her and promised to install the next morning at the correct address. Mrs. [redacted] denied the request and insisted on a full refund of the $600 deposit. The doors were special order, which is why the deposit was needed. Under normal circumstances a refund would not be granted. But we felt though the address was not correct the contract would be null and void. [redacted] agreed to refund the full $600 within 30 days. That check was mailed out 7/25/15.Thank you,Joanna St.Clair, Owner of Superior Exterior
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. BEWARE! SMOKE AND MIRRORS!
Regards,
[redacted]
Mrs. [redacted] contacted [redacted] via Mr. [redacted] cell phone and requested a est¡mate for replacing 2 doors. Mrs [redacted] had been a former customer of [redacted], previously of [redacted] windows. [redacted] knew where Mrs. [redacted] lived. He went to her home and sold 2 doors. Enclosed is the contract...
with Superior Exterior that Mrs. [redacted] and salesman [redacted] signed. If you look at the contract it has her address as [redacted]. We now know that Mr. [redacted] had wrote the incorrect address. The men who measured the doors, [redacted] and [redacted], also previously of [redacted] windows, knew where Mrs. [redacted]s home was since they had previously worked on home. No one noticed the incorrect address on the contract until the installers went to the address on the contract and no one came to the door. Our installers tried calling Mrs. [redacted] several times with no answer or response. When Mrs. [redacted] called and asked for a refund [redacted] tried to explain the mix up to her and promised to install the next morning at the correct address. Mrs. [redacted] denied the request and insisted on a full refund of the $600 deposit. The doors were special order, which is why the deposit was needed. Under normal circumstances a refund would not be granted. But we felt though the address was not correct the contract would be null and void. [redacted] agreed to refund the full $600 within 30 days. That check was mailed out 7/25/15.Thank you,Joanna St.Clair, Owner of Superior Exterior
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. BEWARE! SMOKE AND MIRRORS!
Regards,
[redacted]