Loy-Quinn, Inc.

Dear Revdex.com, The costumer only paid the diagnostic fee of $we did recommended replace the coils and the ignition replacement,because the dryer had no heatShe has all this written on the copy of the invoiceI was asking her to send a copy from another company that did the repair and if they replaced or did something else, we are offering to refund her service that she paid us of $she still waiting that from her. Thank youY***

I have already submitted my complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I said before, I will gladly return the part for a full refund or please refund $Let's resolve this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However when questions arose from extensive labor charge the representative became belligerent 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am the owner of the unit and I'm responsible to reimburse Ms. [redacted] (tenant).We were charged $250.00 for the part and the retail cost of the part is not $185.00 but Approx. $135.00 on numerous web sites ( free shipping), thus their mark up is $115.00 not $65.00. Their excuse for the excessive mark up was because "they had to come out on a Sunday"....but that's why we were charged what we feel is an excessive labor amount of $180.00. Why should we also be charged  an excessive mark up on the part.I did not assume the time it took. I was told by my tenant (Ms. [redacted]) that it took approx. one hour.Our first conversation a $30.00 discount was insinuated but never offered and our follow up conversation it was not again mentioned.Please check your record (Revdex.com) as to the many complaints against this business, 6 out of 15 were regarding billing.
Regards,
[redacted]

Dear Revdex.com, we contacted our mutual costumer and confirmed that the cost of the material not 200, We also offered a discount of $100 to Mr.[redacted] and waiting for his respond. Thank you. [redacted].

Dear Revdex.com,
 we made a decision to keep our customers happy and follow the request and refund $200 back on our castumer credit card. Please contact us any time at [redacted] so we can issue you a credit .
 
Thank you.[redacted]

Dear Revdex.com, the costumer has the copy with break down on parts and labor and we did confirm that with him directly.
 
Thank you. [redacted].

Dear Revdex.com,                                                                                  ...

                                                                                           I did contacted this customer and explained the reason for the diagnose and charge. We recommend replace coils and ignition. She declined. We charged just a service visit of $45. She requested it back, because she had some one else to fix the problem. We offered refund of $45 and waiting from her to send us a copy of the invoice from another company. Thank you. [redacted]

Dear Revdex.com,
As we indicated previously  the tenant the one who hired us for the service and paid and if the landlord needed to get approve on the any repair  he needs to make sure work on this with his tenant directly so its not became in issue after the repair is completed. We also contacted tenant and rechecked if she is satisfy with the service and the charge. She confirmed that  and assured us she'll work it out with the owner directly.
Thank you. [redacted].

Dear Revdex.com,
 
 On May 31, Mrs. [redacted] contacted our company on Sunday that she has an emergency,her refrigerator was leaking and needed a immediate attention. We offered her an appointment between 1-3. She told that she willing to pay extra just to get to her place earlier that...

Sunday morning and we did   had our technician earlier. He identified the problem and offed the estimate to fix it. She agreed and approved the estimate and wasn't charge any extra cost. The retail cost for that part is $185 and mark up was $65. She was happy with the service and paid with her [redacted] card. About 3-4 days later another gentlemen contacted us claiming been the owner of that place and demanding lower price. He wasn't there at the time of the appointment and can only assume for how long out tech. was there despite the fact that we were hired and paid by a different person we offer the gentlemen part number and also offered discount of $30 off. he still requested more like half off. Unfortunately we are not willing to offer that and also tenant Mrs. [redacted] confirm later on that she was happy with the service and fine with the cost of it.
 
Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I spoke to [redacted] on the phone and had my aunt listening on a conference call. [redacted] would not let me speak she talked over me and admitted to me that he should not have said it was the coils. She said the employee would be fired. I asked her for my $45 dollars back and my $100 that I spent on the coils when it had nothing to do with the coils. I stated to her that you cant take advantage of people that way, I don't want to see this happen to anyone else, or a elderly person. The problem had NOTHING to do with my dryer and it only had to do with the vent being clogged. She has the invoice from her company she never asked for mine why would she need mine when her company was the one who came out and did the service call and wrote on the invoice to change the coils. NO where on the invoice does it say anything about ignition .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Please change status to resolved. The company refunded me $200.Thank you[redacted]

Dear Revdex.com,
In that type off refrigerator you can only install factory parts, nothing else will work. Our discount of $100 still available. If the costumer call us with the credit card info we will honor that.    
Thank you. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have mailed in the copy of the invoice from the other company just as [redacted] had asked me to. I have not received any refund in the mail. the other company replaced the coils as stated on this company's invoice . It was not the coils !!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, lets compare apples to apples. The estimate given by the other company was for replacement of the evaporator not the defrost control (a big difference in price). The defrost control which Low Rates Appliance replaced is actually less expensive than the one they removed (I have the original one). The [redacted] defrost control costs about $15.00 according to several internet sites. When I signed the bill statement for $950.00 I had no idea the defrost timer was so inexpensive and the service person did not itemize the bill with a break-down of the cost for the parts and labor. If I had known that the defrost control price was so inflated, I would not have signed the statement. When I later found out that they really ripped me off, I called the company and asked for a breakdown of the part and labor costs and was disgusted that they charged me $260.00 for a $15.00 part. When I spoke to [redacted] about getting a $200 refund, she was rude and defensive and told me she could only give me a $100 refund which I said was not acceptable. I then told her I was going to file a complaint with the Revdex.com. When I called her a second time we got disconnected and I did not bother to call back because she argued that what they charged was fair and she was not going to refund $200. She later left me a message on my voicemail (I have the message still on my phone) stating that they are allowed to mark up the cost of parts, that filing a complaint with the Revdex.com will not have a negative impact on their company because the Revdex.com is just an intermediary to help resolve disputes, and that I signed/initialed in 3 places agreeing to the charge (not informed consent).I am again requesting a $200 refund or I can return the part to their office for a refund of $260.00. For [redacted]'s information, the refrigerator-freezer is not 20 years old (as pointed out by the technician because the date it was installed is marked in the refrigerator) and the old defrost control timer part is still available on the internet.
Regards,
[redacted]

Dear Revdex.com,
The previous company offered to fix this refrigerator for the price over $1,600 and we did fixed it for $950. We  explained this costumer the repair we were planning to do and the cost of it. She agreed and the job was done. After the repair was done and refrigerator start...

working she  called regarding different issues. She told that her ice maker wasn't working and I offered to have  our technician come back free of charge and check, although the problem that was repaired was  not related to ice maker. She refused! Next she requested to give her the parts number that were install and I did, It took me a while because this unit is older model, over 20 years old and some the original parts were discontinue. She was calling back again and again getting angry with me. When finally I gave her the part number she told its $15 part which is not correct and even if you search in the computer or call manufacture she probably was unable to find it!!! Again its a older refrigerator and find the parts pretty difficult.
I also confirming that she was offered discount of $100 off and she refuse that too. She got angry with me again and hang up the phone. When I dial later assume its got accidently disconnected she didn't pick up any more.
Thank you. [redacted]

Dear Revdex.com,
this costumer agree accept the service fee back and the check is on the way.
Thank you. [redacted].

Dear Revdex.com,
 if this costumer will contact directly we can offer some extra discount for them.
 
Thank you. [redacted].