Loy-Quinn

Dear Revdex.com, I did contacted this customer and explained the reason for the diagnose and chargeWe recommend replace coils and ignitionShe declinedWe charged just a service visit of $She requested it back, because she had some one else to fix the problemWe offered refund of $and waiting from her to send us a copy of the invoice from another companyThank you***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever when questions arose from extensive labor charge the representative became belligerent [redacted]

Dear Revdex.com, As we indicated previously the tenant the one who hired us for the service and paid and if the landlord needed to get approve on the any repair he needs to make sure work on this with his tenant directly so its not became in issue after the repair is completedWe also contacted tenant and rechecked if she is satisfy with the service and the chargeShe confirmed that and assured us she'll work it out with the owner directly Thank you [redacted]

Dear Revdex.com, The previous company offered to fix this refrigerator for the price over $1,and we did fixed it for $We explained this costumer the repair we were planning to do and the cost of itShe agreed and the job was doneAfter the repair was done and refrigerator start working she called regarding different issuesShe told that her ice maker wasn't working and I offered to have our technician come back free of charge and check, although the problem that was repaired was not related to ice makerShe refused! Next she requested to give her the parts number that were install and I did, It took me a while because this unit is older model, over years old and some the original parts were discontinueShe was calling back again and again getting angry with meWhen finally I gave her the part number she told its $part which is not correct and even if you search in the computer or call manufacture she probably was unable to find it!!! Again its a older refrigerator and find the parts pretty difficult I also confirming that she was offered discount of $off and she refuse that tooShe got angry with me again and hang up the phoneWhen I dial later assume its got accidently disconnected she didn't pick up any more Thank you [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Please change status to resolvedThe company refunded me $200.Thank you***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have mailed in the copy of the invoice from the other company just as [redacted] had asked me toI have not received any refund in the mailthe other company replaced the coils as stated on this company's invoice It was not the coils !!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am the owner of the unit and I'm responsible to reimburse Ms [redacted] (tenant).We were charged $for the part and the retail cost of the part is not $but Approx$on numerous web sites ( free shipping), thus their mark up is $not $Their excuse for the excessive mark up was because "they had to come out on a Sunday"....but that's why we were charged what we feel is an excessive labor amount of $Why should we also be charged an excessive mark up on the part.I did not assume the time it tookI was told by my tenant (Ms [redacted] ) that it took approxone hour.Our first conversation a $discount was insinuated but never offered and our follow up conversation it was not again mentioned.Please check your record (Revdex.com) as to the many complaints against this business, out of were regarding billing Regards, [redacted]

Dear Revdex.com, we contacted our mutual costumer and confirmed that the cost of the material not 200, We also offered a discount of $to Mr[redacted] and waiting for his respondThank you [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I spoke to [redacted] on the phone and had my aunt listening on a conference call [redacted] would not let me speak she talked over me and admitted to me that he should not have said it was the coilsShe said the employee would be firedI asked her for my $dollars back and my $that I spent on the coils when it had nothing to do with the coilsI stated to her that you cant take advantage of people that way, I don't want to see this happen to anyone else, or a elderly personThe problem had NOTHING to do with my dryer and it only had to do with the vent being cloggedShe has the invoice from her company she never asked for mine why would she need mine when her company was the one who came out and did the service call and wrote on the invoice to change the coilsNO where on the invoice does it say anything about ignition

Dear Revdex.com, this costumer agree accept the service fee back and the check is on the way Thank you [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, lets compare apples to applesThe estimate given by the other company was for replacement of the evaporator not the defrost control (a big difference in price)The defrost control which Low Rates Appliance replaced is actually less expensive than the one they removed (I have the original one)The [redacted] defrost control costs about $according to several internet sitesWhen I signed the bill statement for $I had no idea the defrost timer was so inexpensive and the service person did not itemize the bill with a break-down of the cost for the parts and laborIf I had known that the defrost control price was so inflated, I would not have signed the statementWhen I later found out that they really ripped me off, I called the company and asked for a breakdown of the part and labor costs and was disgusted that they charged me $for a $partWhen I spoke to [redacted] about getting a $refund, she was rude and defensive and told me she could only give me a $refund which I said was not acceptableI then told her I was going to file a complaint with the Revdex.comWhen I called her a second time we got disconnected and I did not bother to call back because she argued that what they charged was fair and she was not going to refund $She later left me a message on my voicemail (I have the message still on my phone) stating that they are allowed to mark up the cost of parts, that filing a complaint with the Revdex.com will not have a negative impact on their company because the Revdex.com is just an intermediary to help resolve disputes, and that I signed/initialed in places agreeing to the charge (not informed consent).I am again requesting a $refund or I can return the part to their office for a refund of $For ***'s information, the refrigerator-freezer is not years old (as pointed out by the technician because the date it was installed is marked in the refrigerator) and the old defrost control timer part is still available on the internet Regards, [redacted]