We have attempted to resolve this with Jeremy so we can come to a resolution in which ever way is bestWe have called both numbers we have on file and left multiple voicemails which are ###-###-#### and ###-###-####Also, we have sent him the following email:5:PM (hours ago)to [redacted] Hi [redacted] I hope all is wellI have been attempting to reach you in regards to your account with usI have received the message noting that you are dissatisfied and would like to speak to you so that we can resolve the issue togetherPlease give me a call at your earliest convenience at ###-###-####.Kind Regards,"However, we have not received a response, either by email or phone call from any number
We have issued a full refund on the account due to the customer not understanding the services thoroughlyJoin.me is a screen sharing program where we are able to share our screens with the business owner and assist them in understanding exactly how the program works, with real-time, live reporting and search engine resultsWe apologize if you felt mislead in any way that were are affiliated with GoogleAll of our invoices, receipts and description on your credit card statement states our company nameOur agents also read a compliant script after every purchaseAt this moment we have stopped all services on the account with a full refund issuedAs we aim for excellence in customer experience and we are always more than willing to comply with a solution to any concernWe believe this was a huge misunderstanding of our software and servicesIf you wish to seek further understanding, please feel free to contact at the information provided on your receipt or at ###-###-####
This complaint was made in errorApologies for any time wastedWe have a great relationship with the business owner, Mr [redacted] He is not cancelling service and wishes to continue with services
We have attempted to contact [redacted] various times via email and phone regarding this complaintWe have notes on the account regarding the activity and communication in which we have marked as solvedThe program does take time to work in which Ms [redacted] did not allow us the proper time frame to complete the services for herShe has confirmed she was aware of the time frameWe have issued a refund on the account for one of the monthly payments made to the account for the frustration as a courtesy and then closed support ticket as solvedWe are always more than willing to comply with seeking a solution for our customersAs we take our customers' experience with us very seriouslyPlease reach out to us with the information provided to you last Tuesday on our last phone call, or you may contact us at ###-###-####.Thank You
We appreciate you taking the time to reach out to regarding your complaintHowever since we have received the complaint, we have not been able to get a hold of youPlease contact us at your earliest convenience###-###-####
Since received we have been attempting to contact Mr [redacted] We have made numerous phone to the phone numbers provided on the accountWe apologize for any frustration of not have all the work handy from your account managerHowever we do need to be able to have a review on the account, to be able to fully understand the services applied to the businessWe hope to hear from Mr [redacted] at his earliest convenience
We thank you for taking the time to address these concernsWe have been successful in contacting you via phonePlease be advised your refund is processed and will arrive back to your account in 7-business daysEach review good or bad gives us an opportunity to enhance our support and products If you have any further questions, please do not hesitate to contact us at [redacted] Please also look out for the confirmation emails we sent to you regarding the conversation earlier with your account manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is un satisfactory to me until I receive a complete detailed statement of charges and services provided by Loyalto me from date of inception to termination dateAs of today April 19, at 3:Pm I finally have confirmation of $dollars credited back to my account from LoyalThis matter is not considered solved until I receive a full complete detailed statement from Loyalin writing either to my mailing PO BOX address or emailThank You! Regards, [redacted]
We have attempted to resolve this with Jeremy so we can come to a resolution in which ever way is bestWe have called both numbers we have on file and left multiple voicemails which are ###-###-#### and ###-###-####Also, we have sent him the following email:5:PM (hours ago)to [redacted] Hi [redacted] I hope all is wellI have been attempting to reach you in regards to your account with usI have received the message noting that you are dissatisfied and would like to speak to you so that we can resolve the issue togetherPlease give me a call at your earliest convenience at ###-###-####.Kind Regards,"However, we have not received a response, either by email or phone call from any number
We have issued a full refund on the account due to the customer not understanding the services thoroughlyJoin.me is a screen sharing program where we are able to share our screens with the business owner and assist them in understanding exactly how the program works, with real-time, live reporting and search engine resultsWe apologize if you felt mislead in any way that were are affiliated with GoogleAll of our invoices, receipts and description on your credit card statement states our company nameOur agents also read a compliant script after every purchaseAt this moment we have stopped all services on the account with a full refund issuedAs we aim for excellence in customer experience and we are always more than willing to comply with a solution to any concernWe believe this was a huge misunderstanding of our software and servicesIf you wish to seek further understanding, please feel free to contact at the information provided on your receipt or at ###-###-####
This complaint was made in errorApologies for any time wastedWe have a great relationship with the business owner, Mr [redacted] He is not cancelling service and wishes to continue with services
We have attempted to contact [redacted] various times via email and phone regarding this complaintWe have notes on the account regarding the activity and communication in which we have marked as solvedThe program does take time to work in which Ms [redacted] did not allow us the proper time frame to complete the services for herShe has confirmed she was aware of the time frameWe have issued a refund on the account for one of the monthly payments made to the account for the frustration as a courtesy and then closed support ticket as solvedWe are always more than willing to comply with seeking a solution for our customersAs we take our customers' experience with us very seriouslyPlease reach out to us with the information provided to you last Tuesday on our last phone call, or you may contact us at ###-###-####.Thank You
We appreciate you taking the time to reach out to regarding your complaintHowever since we have received the complaint, we have not been able to get a hold of youPlease contact us at your earliest convenience###-###-####
Since received we have been attempting to contact Mr [redacted] We have made numerous phone to the phone numbers provided on the accountWe apologize for any frustration of not have all the work handy from your account managerHowever we do need to be able to have a review on the account, to be able to fully understand the services applied to the businessWe hope to hear from Mr [redacted] at his earliest convenience
We thank you for taking the time to address these concernsWe have been successful in contacting you via phonePlease be advised your refund is processed and will arrive back to your account in 7-business daysEach review good or bad gives us an opportunity to enhance our support and products If you have any further questions, please do not hesitate to contact us at [redacted] Please also look out for the confirmation emails we sent to you regarding the conversation earlier with your account manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is un satisfactory to me until I receive a complete detailed statement of charges and services provided by Loyalto me from date of inception to termination dateAs of today April 19, at 3:Pm I finally have confirmation of $dollars credited back to my account from LoyalThis matter is not considered solved until I receive a full complete detailed statement from Loyalin writing either to my mailing PO BOX address or emailThank You! Regards, [redacted]