Loyal Oak Building Co Inc

Initial Business Response /* (1000, 9, 2015/10/05) */
(Revdex.com - converted from original document See file.)
This is in response to the Complaint Case #***
We met with the ***'s to discuss the remodel of their bathroom in October of They agreed to the estimated quote of $
There was not money received from the ***'s before the work beganWe paid for all materials and fixtures without asking for money up front from the ***'s
The job was completed to the ***'s specifications in January of The final bill for work completed was $5,This total included extra items that needed repaired that were discovered during the bathroom remodelThe ***'s asked us to make those repairs and agreed to the priceThe repairs were two shut off valves to the well that were faulty and we replaced them with two brand new ball valves
When we presented the ***'s with their bill, they did not have the funds available to pay us the full amountThey asked us if we took credit cards and we do notThey asked if they could make payments and we agreed to allow them to make monthly paymentsThe first payment was for $made to us in January of The additional payments were made as follows:
February none March $
April $May $
June none July $
August October none none September $
We then received no payments for several monthsWe invoiced them in March of for the balance of $We have received no payments since September of We have not charged any interest or put a lien on their houseWe didn't hear from them until they called us to tell us they had a leak in the back room closet behind the showerAt that point, we went into the back room and we cut a hole in the side of the shower on the other side of the wall to make sure the valve was not leaking
When we cut the hole in the wall, we found that the upstairs bathroom shut off valves were leakingThe upstairs bathroom is directly above the downstairs bathroomThe water was following the pipes down from the upstairs bathroom to the downstairs bathroom onto the floor and getting the closet wetWe could not fix those shut off valvesWe recommended a plumber to themWe did go back to install an access panel where the hole had been cut in the wallWe did not charge the ***'s for any of these itemsYet, they still owed us $
We heard nothing from the ***'s after thatWe called many times to ask for the final payment
In January of 2015, our one year warranty expired
In July of (months after our one year warranty expired), we contacted the ***'s for the balance dueThey then told us that there was another leakWe went out to the house and we scraped out the old caulk and recaulked where the caulk had come outWith a tile shower, there is caulking maintenance that is necessaryWe resealed the grout on the shower floor to prevent discolorationWe recaulked the corner joints and the shower door as we do for all customersAgain, we did not charge the ***'s for this
At this time, we told them that we would start here, asked them to use the shower, and we would wait to hear from them to see how it was workingWe were completely willing to do whatever work it took to resolve the problem to their satisfactionThey agreed to thisThey never mentioned that they were unhappy with the fanIt is a standard exhaust fan with a light
On August 19, 2015, we received a letter from ***, EsquireIn this letter, the attorney was speaking for the ***'s and they were requesting $to hire another contractor to repair the shower
We spoke to the attorney and told her that since the ***'s still owed us $for the work done, we would accept $from them and forget about the additional $If they wanted to have another contactor fix the issue, that would have been sufficient funds to do so
At this point, we don't know if the shower is leaking because in their complaint, they said they are not using the shower
We would be happy to come back to the house and meet with the unnamed professional tiling companies and the unnamed professional plumber to determine repairs that need to be made and make the repairs at our costAt this point in time, if we come back and make any repairs, we will expect full payment of the $and interest
We stand behind our workThis is the first complaint that has ever been made (to our knowledge) in over years
We find it odd that the day we called (back in July of 2015) to ask for the balance owed, that all of the problems with the shower materializedIf the ***'s have a financial issue, we would have been more than happy to work with them
Sincerely,
Bob C***
Loyal Oak Building Company, Inc
Summit Road
Copley, OH
Initial Consumer Rebuttal /* (3000, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We think it would be appropriate for Loyal Oak Building Company, Incto waive any and all sums due and owing to it because we will need to expend approximately $2,to repair the work that Loyal Oak Building Company, Incdid Please see attached copies of bills for repair work and estimates for current shower rip-out and new installation
*** ***
Final Business Response /* (4000, 13, 2015/10/25) */
Loyal Oak Building Company, Incagrees to the terms set forth by *** ***
Final Consumer Response /* (2000, 15, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dispute resolved

Initial Business Response /* (1000, 9, 2015/10/05) */
(Revdex.com - converted from original document. See file.)
This is in response to the Complaint Case #[redacted].
We met with the [redacted]'s to discuss the remodel of their bathroom in October of 2013. They agreed to the estimated quote of $4867.50....

There was not money received from the [redacted]'s before the work began. We paid for all materials and fixtures without asking for money up front from the [redacted]'s.
The job was completed to the [redacted]'s specifications in January of 2014. The final bill for work completed was $5,136.82. This total included extra items that needed repaired that were discovered during the bathroom remodel. The [redacted]'s asked us to make those repairs and agreed to the price. The repairs were two shut off valves to the well that were faulty and we replaced them with two brand new ball valves.
When we presented the [redacted]'s with their bill, they did not have the funds available to pay us the full amount. They asked us if we took credit cards and we do not. They asked if they could make payments and we agreed to allow them to make monthly payments. The first payment was for $1500.00 made to us in January of 2014. The additional payments were made as follows:
February 2014 none March 2014 $500.00
April 2014 $436.82 May 2014 $500.00
June 2014 none July 2014 $400.00
August 2014 October 2014 none none September 2014 $400.00
We then received no payments for several months. We invoiced them in March of 2015 for the balance of $1200.00. We have received no payments since September of 2014. We have not charged any interest or put a lien on their house. We didn't hear from them until they called us to tell us they had a leak in the back room closet behind the shower. At that point, we went into the back room and we cut a hole in the side of the shower on the other side of the wall to make sure the valve was not leaking.
When we cut the hole in the wall, we found that the upstairs bathroom shut off valves were leaking. The upstairs bathroom is directly above the downstairs bathroom. The water was following the pipes down from the upstairs bathroom to the downstairs bathroom onto the floor and getting the closet wet. We could not fix those shut off valves. We recommended a plumber to them. We did go back to install an access panel where the hole had been cut in the wall. We did not charge the [redacted]'s for any of these items. Yet, they still owed us $1200.00.
We heard nothing from the [redacted]'s after that. We called many times to ask for the final payment.

In January of 2015, our one year warranty expired.
In July of 2015 (6 months after our one year warranty expired), we contacted the [redacted]'s for the balance due. They then told us that there was another leak. We went out to the house and we scraped out the old caulk and recaulked where the caulk had come out. With a tile shower, there is caulking maintenance that is necessary. We resealed the grout on the shower floor to prevent discoloration. We recaulked the corner joints and the shower door as we do for all customers. Again, we did not charge the [redacted]'s for this.
At this time, we told them that we would start here, asked them to use the shower, and we would wait to hear from them to see how it was working. We were completely willing to do whatever work it took to resolve the problem to their satisfaction. They agreed to this. They never mentioned that they were unhappy with the fan. It is a standard exhaust fan with a light.
On August 19, 2015, we received a letter from [redacted], Esquire. In this letter, the attorney was speaking for the [redacted]'s and they were requesting $2800.00 to hire another contractor to repair the shower.
We spoke to the attorney and told her that since the [redacted]'s still owed us $1200.00 for the work done, we would accept $200.00 from them and forget about the additional $1000.00. If they wanted to have another contactor fix the issue, that would have been sufficient funds to do so.
At this point, we don't know if the shower is leaking because in their complaint, they said they are not using the shower.
We would be happy to come back to the house and meet with the unnamed professional tiling companies and the unnamed professional plumber to determine repairs that need to be made and make the repairs at our cost. At this point in time, if we come back and make any repairs, we will expect full payment of the $1200.00 and interest.
We stand behind our work. This is the first complaint that has ever been made (to our knowledge) in over 30 years.
We find it odd that the day we called (back in July of 2015) to ask for the balance owed, that all of the problems with the shower materialized. If the [redacted]'s have a financial issue, we would have been more than happy to work with them.
Sincerely,
Bob C[redacted]
Loyal Oak Building Company, Inc.
2741 Summit Road
Copley, OH 44321

Initial Consumer Rebuttal /* (3000, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We think it would be appropriate for Loyal Oak Building Company, Inc. to waive any and all sums due and owing to it because we will need to expend approximately $2,800.00 to repair the work that Loyal Oak Building Company, Inc. did. Please see attached copies of bills for repair work and estimates for current shower rip-out and new installation.
[redacted]
Final Business Response /* (4000, 13, 2015/10/25) */
Loyal Oak Building Company, Inc. agrees to the terms set forth by [redacted].
Final Consumer Response /* (2000, 15, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dispute resolved.