Loyalty Chimney Services

In response to the complaint, it is Not true that I came to do a service for Sue and charged her moor without the ok, the Truth is I gave her a price for the cleaning of the dryer vent which is my standard price $the extra cost was for the repair and NEW DRYER VENT HOSE FOR THE INSIDESue had old plastic hose that was out of codeBefore I replaced that hose it was ok by the tenantmonths later Sue called me and I answered that first call and listen to what she was saying I AGREED TO COME RIGHT OUT, her response was that her tenants were getting married and would be gone for three weeks and she would get back to after thatThe second call came in I answered and gave her a date that I would come out and check it outthat day couldn't work for her, the third message came in that she hired someone else to come outSo the extra price was the repairsI am always willing to come out if a customer calls,

I was called to [redacted] home to install a chimney capThe cap that I installed was a full cap that covered the crown and silicone downThe top of chimney needed work and the flue liner needed to be replaced which I did let [redacted] know about the work needed, I did some sealing of the cracks of no charge, put the bigger cap on to stop the water from coming in, trying to helpI spoke with [redacted] and she said she had the work done by another company which was fine with meWhen she had the liner installed in the kit it comes with a cap, so she no longer need the cap I installed for her which was $I was helping her in the way of stopping her water problems with the full size cap.Thanks Curtis

Called about repairing my chimney Came out that day (albeit hours later than what he told me) Quickly gave me a rough quote yet never followed up with a written quote after several attempts at reaching him Would not consider ever again

To whom it may concern, In response to the complaint that was filed against my businessI have been honest and very respectful to the customerThe first day of responding to the customer request for my service, I came with honesty and everything seemed to be pleasing to the customer (1)We talked about repairs on an area on the roof around the metal chimney stack that was causing a small leak in the fireplace box according to the customer which the day I came it was a dry day(2)We talked about fireplace screens and the replacement of the panels in the fire boxI showed the customer different styles of fireplace screens and glass doors in the catalogs that I carry in my truckThe prices in the catalog I agree that they were costly because the customer firmly stated that she did not have that kind of money to spendI showed the customer in the catalog the panels for the fireplace, I also assured her that they come as a kit she thought they cost too muchSo we suggested that a repair would be suitable and less costlyShe ask me to find a nice set of screens for her I came and made some repairs around the chimney stack where it appeared to be leaking, shingle was removed metal flashing was nailed down and tar with ice and water shield around the area and re-shingled over, and I tarred around the metal stack making it water-tightThere was other area that I did because shingle was lifting up along with tarring About a week or so, the customer wanted the fireplace repairs Up on her request she wanted to be home when I did the repairs to make sure the paint was not to strong and the customer requested that I change the filters in my vacuum cleaner so I did which it cost me $The customer requested I have a clean drop clothe which I did because she stated they have allergist, I bought the can of paint which $and change, high temperature, I bought a tube of clear calk $to seal a cap on the outside sidingThe fireplace screen that I bought from [redacted] cost me $I started the repair on the back wall being concerned because the customer said they have allergy I kept asking her if there was dust she said no everything is fine and she watched as I did the workI repair the back wall of the fireplace and other area that had cracks and the customer thought it was looking good, I started the painting around the outside frame of the fireplace and the screen, I asked the customer if the paint was to strong she said it was not The customer request that I put more sealer on the cracks because she thought it wasn’t enough I didThe customer thought I would look better if I painted the fireplace floor black so I did as she ask After I was finishing the customer wanted the brick that was in front of the fireplace sealed which was white painted already so I did apply sealer on the brick and she said she would re-paint it white Everything was done she said it looks good fireplace screen is put together and standing in front of the fireplace, the customer asked me how much I said $And she said Wow that’s itI thought it was fare SHE gave me a tip of $a glass of juice and some cookies, we talked and everything was good I feel I was very honest, patience, and respected everything she saidI gave my time and labor honestly [redacted]

To whom it may concern, Dec 10, In response to the complaint that was filed against my
businessI have been honest and very respectful to the customerThe first day
of responding to the customer request for my service, I came with honesty and
everything seemed to be pleasing to the customer(1)We talked about repairs
on an area on the roof around the metal chimney stack that was causing a small
leak in the fireplace box according to the customer which the day I came it was
a dry day(2)We talked about fireplace screens and the replacement of the
panels in the fire boxI showed the customer different styles of fireplace
screens and glass doors in the catalogs that I carry in my truckThe prices in
the catalog I agree that they were costly because the customer firmly stated
that she did not have that kind of money to spendI showed the customer in the
catalog the panels for the fireplace, I also assured her that they come as a
kit she thought they cost too muchSo we suggested that a repair would be
suitable and less costlyShe ask me to find a nice set of screens for herI came and made some repairs around the chimney
stack where it appeared to be leaking, shingle was removed metal flashing was
nailed down and tar with ice and water shield around the area and re-shingled
over, and I tarred around the metal stack making it water-tightThere was
other area that I did because shingle was lifting up along with tarring
About a
week or so, the customer wanted the fireplace repairs. Up on
her request she wanted to be home when I did the repairs to make sure the paint
was not to strong and the customer requested that I change the filters in my
vacuum cleaner so I did which it cost me $The customer requested I have a
clean drop clothe which I did because she stated they have allergist, I bought
the can of paint which $and change,
high temperature, I bought a tube of clear calk $to seal a cap on the
outside sidingThe fireplace screen that I bought from *** cost me $
I started
the repair on the back wall being concerned because the customer said they have
allergy I kept asking her if there was dust she said no everything is fine and
she watched as I did the workI repair the back wall of the fireplace and
other area that had cracks and the customer thought it was looking good, I
started the painting around the outside frame of the fireplace and the screen,
I asked the customer if the paint was to strong she said it was not. The customer request that I put more sealer
on the cracks because she thought it wasn’t enough I didThe customer thought
I would look better if I painted the fireplace floor black so I did as she
ask. After I was finishing the customer
wanted the brick that was in front of the fireplace sealed which was white painted
already so I did apply sealer on the brick and she said she would re-paint it
white. Everything was done she said it
looks good fireplace screen is put together and standing in front of the
fireplace, the customer asked me how much I said $And she said Wow that’s
itI thought it was fare SHE gave me a tip of $a glass of juice and some
cookies, we talked and everything was good.
I feel I was very honest, patience, and respected everything she saidI
gave my time and labor honestly***

Complaint: ***
I am rejecting this response because:Complaint: *** I am rejecting this response because: As stated many times before the job was sloppy, also, we were overcharged for the fireplace job (total was $as appears on the invoice and not $as stated by business).Moreover, the job on roof was done sloppy as well, and we were overcharged: total amount charged as per invoice is $475.The business is trying to lie to free himself from responsibility of what was done wrongHis response is not to the point: it's not about cookies, drink and honesty!It's about that the job was done wrong: you have the pictures after his so called repairs were done and we have opinions of licensed, experienced contractors who evaluated his jobThey can testify, if needed.One of them, by the way, finally fixed what really needed to be fixed after the such a" perfect job scenario" described by business below.I believe, the Revdex.com should protect customers from such a businesses like Loyalty! We need a refund, if not full, a big part of it: he can keep his $+$(if he shows receipts) for what he spent for material(even though very small part of that was used on my fireplace)The rest should be refunded: $260-65-60(screen which we actually did not ask about)=135.For the roof: fixing two spots on the roof was not necessary, because it did not solve the problem: there was a leak again after first rain into my fireplace: we have provided Revdex.com with picturesSince the problem was not identified, nor solved not at a first time, nor at a second visit by this business,we need a full refund of $for the roof. ***, please proceed with arbitrage and make a record on Revdex.com about my complaintIt should be a shame for owner to do such a job, overcharge the customer (especially seniors) and respond in such a way!And he is trying to show that he believes in God with his all the time pretext "God bless you"? I doubt it and do not think that God will ok what he has done to us! My next step will be ***, where "cookies and drink" explanation will not work.Also, please note that this business already has a pattern: a numerous" job done wrong" activity: read a various comments from customers on lineSincerely,*** ***
Sincerely,
*** ***

In response to the complaint, it is Not true that I came to do a service for Sue and charged her moor without the ok, the Truth is I gave her a price for the cleaning of the dryer vent which is my standard price $the extra cost was for the repair and NEW DRYER VENT
HOSE FOR THE INSIDE. Sue had old plastic hose that was out of codeBefore I replaced that hose it was ok by the tenant. months later Sue called me and I answered that first call and listen to what she was saying I AGREED TO COME RIGHT OUT, her response was that her tenants were getting married and would be gone for three weeks and she would get back to after that. The second call came in I answered and gave her a date that I would come out and check it outthat day couldn't work for her, the third message came in that she hired someone else to come out. So the extra price was the repairsI am always willing to come out if a customer calls,

Complaint: ***
I am rejecting this response because:
Complaint: *** I am rejecting this response because: As stated many times before the job was sloppy, also, we were overcharged for the fireplace job (total was $as appears on the invoice and not $as stated by business)Moreover, the job on roof was done sloppy as well, and we were overcharged: total amount charged as per invoice is $The business is trying to lie to free himself from responsibility of what was done wrongHis response is not to the point: it's not about cookies, drink and honesty!
It's about that the job was done wrong: you have the pictures after his so called repairs were done and we have opinions of licensed, experienced contractors who evaluated his jobThey can testify, if neededOne of them, by the way, finally fixed what really needed to be fixed after the such a" perfect job scenario" described by business belowI believe, the Revdex.com should protect customers from such a businesses like Loyalty!
We need a refund, if not full, a big part of it: he can keep his $+$(if he shows receipts) for what he spent for material(even though very small part of that was used on my fireplace)The rest should be refunded: $260-65-60(screen which we actually did not ask about)=For the roof: fixing two spots on the roof was not necessary, because it did not solve the problem: there was a leak again after first rain into my fireplace: we have provided Revdex.com with picturesSince the problem was not identified, nor solved not at a first time, nor at a second visit by this business,
we need a full refund of $for the roof
***, please proceed with arbitrage and make a record on Revdex.com about my complaintIt should be a shame for owner to do such a job, overcharge the customer (especially seniors) and respond in such a way!
And he is trying to show that he believes in God with his all the time pretext "God bless you"? I doubt it and do not think that God will ok what he has done to us!
My next step will be ***, where "cookies and drink" explanation will not workAlso, please note that this business already has a pattern: a numerous" job done wrong" activity: read a various comments from customers on lineSincerely,*** ***
Sincerely,*** ***

The business owner is correct in saying he let me know the hose needed replacement but not the price. As for the calls, I called him numerous times before I caught him on a Sunday when he picked up and that is when I told him the tenant would be away. I called him back when they returned with no answer until I hired someone else since it was a fire hazard as told to me by my condo association which I do have in writing. At that time I did reach him but had no confidence that he would actually show considering the past number of calls and kept my call with the new cleaner since it needed to be done promptly. The bottom line was that it was told to me by the condo association and the new cleaner that it was not cleaned in the first place
Complain** ***
I am rejecting this response because:
Sincerely,
Susan Durand

Curtis came to my house to clean my dryer vent hosingThis hose vented through the basement to the outsideHe did an amazing jobAdditionally he left everything cleaner than when he cameHe is, by far, one of the kindest, nicest, most professional hard working man I've worked withAlso, kudos to the Revdex.com website for helping me find hard working, reliable professionals to work with as I prepare to sell my home!

To whom it may concern, Dec 10,
In response to the complaint that was filed against my
businessI have been honest and very respectful to the customerThe first day
of responding to the customer request for my service, I came with honesty and
everything seemed to be pleasing to the customer(1)We talked about repairs
on an area on the roof around the metal chimney stack that was causing a small
leak in the fireplace box according to the customer which the day I came it was
a dry day(2)We talked about fireplace screens and the replacement of the
panels in the fire boxI showed the customer different styles of fireplace
screens and glass doors in the catalogs that I carry in my truckThe prices in
the catalog I agree that they were costly because the customer firmly stated
that she did not have that kind of money to spendI showed the customer in the
catalog the panels for the fireplace, I also assured her that they come as a
kit she thought they cost too muchSo we suggested that a repair would be
suitable and less costlyShe ask me to find a nice set of screens for her
I came and made some repairs around the chimney
stack where it appeared to be leaking, shingle was removed metal flashing was
nailed down and tar with ice and water shield around the area and re-shingled
over, and I tarred around the metal stack making it water-tightThere was
other area that I did because shingle was lifting up along with tarring About a
week or so, the customer wanted the fireplace repairs. Up on
her request she wanted to be home when I did the repairs to make sure the paint
was not to strong and the customer requested that I change the filters in my
vacuum cleaner so I did which it cost me $The customer requested I have a
clean drop clothe which I did because she stated they have allergist, I bought
the can of paint which $and change,
high temperature, I bought a tube of clear calk $to seal a cap on the
outside sidingThe fireplace screen that I bought from *** cost me $I started
the repair on the back wall being concerned because the customer said they have
allergy I kept asking her if there was dust she said no everything is fine and
she watched as I did the workI repair the back wall of the fireplace and
other area that had cracks and the customer thought it was looking good, I
started the painting around the outside frame of the fireplace and the screen,
I asked the customer if the paint was to strong she said it was not. The customer request that I put more sealer
on the cracks because she thought it wasn’t enough I didThe customer thought
I would look better if I painted the fireplace floor black so I did as she
ask. After I was finishing the customer
wanted the brick that was in front of the fireplace sealed which was white painted
already so I did apply sealer on the brick and she said she would re-paint it
white. Everything was done she said it
looks good fireplace screen is put together and standing in front of the
fireplace, the customer asked me how much I said $And she said Wow that’s
itI thought it was fare SHE gave me a tip of $a glass of juice and some
cookies, we talked and everything was good.
I feel I was very honest, patience, and respected everything she saidI
gave my time and labor honestly
***

Complaint: [redacted]
I am rejecting this response because:
The main points  of this complaint are:
1. He did not provide us with a contract, just issued the invoice for $ 475 -repairs on roof and for $260-repairs on fireplace, both sloppy. He mentioned that he  does not issue contracts, he has experience.2. We paid cash for both repairs, which was our huge mistake. Unfortunately, at that time I did not have enough of money on my checking A/Cand my 85 yrs old mother gave me some of her money from her small reserve for the future.
3. Despite I asked a many times: he did not provide me with copy of his license nor insurance information. I wanted to show inspector who could come from the insurance company, what he did. I checked, on Consumer Dept. side, if company has a license: no sign of it. Furthermore:
As it was agreed over the phone, on Sept. 9, 2014 this contractor came to identify and fix the leak into my fireplace. He said it's the roof problem and two spots need to be repaired, and it will cost $475. We paid in full the amount of the invoice after repairs on roof were done. However, on 10/23/14, there was a rain in the night, and the water was leaking again into my fireplace and into the same spot on the left. We made pictures, left a message for contractor and sent the pictures to Revdex.com: [redacted] because she is handling our first complaint about fireplace sloppy job, for which we were charged $260 on 09/19/14 , including overcharge for screen stand.
The contractor did not show up for an  appointment on Oct. 2,  to fix the fireplace sloppy job and did not  return my many calls, nor responded  to my email for almost one month, only after I sent my first complaint to Revdex.com, he had responded.
He did not provide us with receipt for screen stand, nor did want to tell us what store he bought it in. After a many of my pressures on him, he mentioned that it was [redacted]'s. At the [redacted]’s such a screen costs $59.95, but he told us in the very beginning that it costs $245.
 He agreed to return at least $100 which we never received so far. I will need somebody to totally redo his sloppy job and pay for that, so I need to pay again for the same job.
 We are asking you to help us, as seniors (I am 61.5 and my mother is 85 yrs old), to get back at least $200 for fireplace "job", which will be more than fair in the circumstances as ours. 
 Next day, after I emailed him and Revdex.com pictures of fireplace full of water again, (even though as he said he fixed the roof), he came when I was not home and brought somebody to figure out what is wrong.
My 85 yrs old mother said they spent some very short time on the roof and left. Then later he called me to notify that everything is fine. But at the same evening after even a very light rain the water was still coming to my place.
We started thinking that he does not know how and what to fix. We asked him for a copy of license 10 or more times, but our request was refused.I was forced to ask two other licensed, insured and experienced roofers, whom I found unfortunately later, to evaluate his job; they confirmed for me: 1. I was overcharged 2. The spots on the roof did not need any repairs and the job was very sloppy, anyway. 3. The real problem is around chimney and they will fix it for me for $10. 4. They said, if the inspector will come to see his job, he will lose his  professional license 5. I checked on Consumer Department website: there is no sign of his license at all.I and my mother are seniors and cannot afford overcharge and paying for something which is sloppy done and does not eliminate the problems.  Since this contractor took advantage of old people, especially women, we would like to get a full refund of $475 for the roof job and $200 for the fireplace job, both sloppy done. Moreover, after I complained, he called us and in a rude manner  was  threatening us. In the beginning we liked him and tried to treat him with respect and be courteous and polite.
But now we do not want this contractor to do any job for us anymore!!! It's so sad that we made a huge mistake choosing him to do repairs for us.
Thank you for your help in advance.
[redacted], owner   










 



         


 

 





  
Add a message or drag a file here








 

 
Outlook.com
People
Calendar
OneDrive
Word Online
Excel Online
PowerPoint Online
OneNote Online
Office Online
Inbox
Calendar
Contacts
Send email
Documents
Photos
Recent docs
Shared
Groups
Photos of you
New Word document
New Excel workbook
New PowerPoint presentation
New OneNote notebook
 
{"contentData":{"buttons":{"close":"Close ", "action":"Set it up "},"campaignId":"IMP","cg":"1","content":"Your email, contacts' info and more at your fingertips. Get Outlook.com on your mobile phone. ","type":"Notificationbar","z":"40000","cb":{"action":"window.open=http://window...⇄ "}}}
 
Signing in...
Reconnect now
Couldn't connect to Messaging.
Try again
Couldn't connect to Messaging.
Try again
No contacts found.
Recent
Show moreCouldn't load recent conversations.
Favorites

To whom it may concern,
In response to the complaint that was...

filed against my
business. I have been honest and very respectful to the customer. The first day
of responding to the customer request for my service, I came with honesty and
everything seemed to be pleasing to the customer. (1). We talked about repairs
on an area on the roof around the metal chimney stack that was causing a small
leak in the fireplace box according to the customer which the day I came it was
a dry day. (2). We talked about fireplace screens and the replacement of the panels
in the fire box. I showed the customer different styles of fireplace screens
and glass doors in the catalogs that I carry in my truck. The prices in the
catalog I agree that they were costly because the customer firmly stated that
she did not have that kind of money to spend. I showed the customer in the
catalog the panels for the fireplace, I also assured her that they come as a
kit she thought they cost too much. So we suggested that a repair would be
suitable and less costly. She ask me to find a nice set of screens for her.
I came and made some repairs around the chimney
stack where it appeared to be leaking, shingle was removed metal flashing was
nailed down and tar with ice and water shield around the area and re-shingled
over, and I tarred around the metal stack making it water-tight. There was
other area that I did because shingle was lifting up along with tarring.
 About a
week or so, the customer wanted the fireplace repairs.  Up on
her request she wanted to be home when I did the repairs to make sure the paint
was not to strong and the customer requested that I change the filters in my vacuum
cleaner so I did which it cost me $15. The customer requested I have a clean
drop clothe which I did because she stated they have allergist, I bought the
can of  paint which $15 and change, high temperature,
I bought a tube of clear calk $4.35 to seal a cap on the outside siding. The fireplace
screen that I bought from [redacted] cost me $60.
I started
the repair on the back wall being concerned because the customer said they have
allergy I kept asking her if there was dust she said no everything is fine and
she watched as I did the work. I repair the back wall of the fireplace and
other area that had cracks and the customer thought it was looking good, I started
the painting around the outside frame of the fireplace and the screen, I asked
the customer if the paint was to strong she said it was not.  The customer request that I put more sealer
on the cracks because she thought it wasn’t enough I did. The customer thought I
would look better if I painted the fireplace floor black so I did as she
ask.  After I was finishing the customer
wanted the brick that was in front of the fireplace sealed which was white
painted already so I did apply sealer on the brick and she said she would
re-paint it white.  Everything was done
she said it looks good fireplace screen is put together and standing in front
of the fireplace, the customer asked me how much I said $240. And she said Wow that’s
it. I thought it was fare SHE gave me a tip of $20 a glass of juice and some
cookies, we talked and everything was good. 
I feel I was very honest, patience, and respected everything she said. I
gave my time and labor honestly.
[redacted].

I was called to [redacted] home to install a chimney cap. The cap that I installed was a full cap that covered the crown and silicone down. The top of chimney needed work and the flue liner needed to be replaced which I did let [redacted] know about the work needed, I did some sealing of...

the cracks of no charge, put the bigger cap on to stop the water from coming in, trying to help. I spoke with [redacted] and she said she had the work done by another company which was fine with me. When she had the liner installed in the kit it comes with a cap, so she no longer need the cap I installed for her which was $140. I was helping her in the way of stopping her water problems with the full size cap.Thanks Curtis

Called about repairing my chimney. Came out that day (albeit 2 hours later than what he told me). Quickly gave me a rough quote yet never followed up with a written quote after several attempts at reaching him. Would not consider ever again.

The business owner is correct in saying he let me know the hose needed replacement but not the price.  As for the calls, I called him numerous times before I caught him on a Sunday when he picked up and that is when I told him the tenant would be away.  I called him back when they returned with no answer until I hired someone else since it was a fire hazard as told to me by my condo association which I do have in writing.  At that time I did reach him but had no confidence that he would actually show considering the past number of calls and kept my call with the new cleaner since it needed to be done promptly.  The bottom line was that it was told to me by the condo association and the new cleaner that it was not cleaned in the first place.  
Complain[redacted]
I am rejecting this response because:
Sincerely,
Susan Durand

In response to the complaint, it is Not true that I came to do a service for Sue and charged her moor without the ok, the Truth is I gave her a price for the cleaning of the dryer vent which is my standard price $130. the extra cost was for the repair and NEW DRYER VENT HOSE FOR...

THE INSIDE. Sue had old plastic hose that was out of code. Before I replaced that hose it was ok by the tenant. 4 months later Sue called me and I answered that first call and listen to what she was saying I AGREED TO COME RIGHT OUT, her response was that her tenants were getting married and would be gone for three weeks and she would get back to after that. The second call came in I answered and gave her a date that I would come out and check it out. that day couldn't work for her, the third message came in that she hired someone else to come out. So the extra price was the repairs. I am always willing to come out if a customer calls,

Complaint: [redacted]
I am rejecting this response because:The main points  of this complaint are:1. He did not provide us with a contract, just issued the invoice for $ 475 -repairs on roof and for $260-repairs on fireplace, both sloppy. He mentioned that he  does not issue contracts, he has experience.2. We paid cash for both repairs, which was our huge mistake. Unfortunately, at that time I did not have enough of money on my checking A/Cand my 85 yrs old mother gave me some of her money from her small reserve for the future.3. Despite I asked a many times: he did not provide me with copy of his license nor insurance information. I wanted to show inspector who could come from the insurance company, what he did. I checked, on Consumer Dept. side, if company has a license: no sign of it. Furthermore:As it was agreed over the phone, on Sept. 9, 2014 this contractor came to identify and fix the leak into my fireplace. He said it's the roof problem and two spots need to be repaired, and it will cost $475. We paid in full the amount of the invoice after repairs on roof were done. However, on 10/23/14, there was a rain in the night, and the water was leaking again into my fireplace and into the same spot on the left. We made pictures, left a message for contractor and sent the pictures to Revdex.com: [redacted] because she is handling our first complaint about fireplace sloppy job, for which we were charged $260 on 09/19/14 , including overcharge for screen stand.The contractor did not show up for an  appointment on Oct. 2,  to fix the fireplace sloppy job and did not  return my many calls, nor responded  to my email for almost one month, only after I sent my first complaint to Revdex.com, he had responded. He did not provide us with receipt for screen stand, nor did want to tell us what store he bought it in. After a many of my pressures on him, he mentioned that it was [redacted]'s. At the [redacted]’s such a screen costs $59.95, but he told us in the very beginning that it costs $245. He agreed to return at least $100 which we never received so far. I will need somebody to totally redo his sloppy job and pay for that, so I need to pay again for the same job. We are asking you to help us, as seniors (I am 61.5 and my mother is 85 yrs old), to get back at least $200 for fireplace "job", which will be more than fair in the circumstances as ours.  Next day, after I emailed him and Revdex.com pictures of fireplace full of water again, (even though as he said he fixed the roof), he came when I was not home and brought somebody to figure out what is wrong. My 85 yrs old mother said they spent some very short time on the roof and left. Then later he called me to notify that everything is fine. But at the same evening after even a very light rain the water was still coming to my place.We started thinking that he does not know how and what to fix. We asked him for a copy of license 10 or more times, but our request was refused.I was forced to ask two other licensed, insured and experienced roofers, whom I found unfortunately later, to evaluate his job; they confirmed for me: 1. I was overcharged 2. The spots on the roof did not need any repairs and the job was very sloppy, anyway. 3. The real problem is around chimney and they will fix it for me for $10. 4. They said, if the inspector will come to see his job, he will lose his  professional license 5. I checked on Consumer Department website: there is no sign of his license at all.I and my mother are seniors and cannot afford overcharge and paying for something which is sloppy done and does not eliminate the problems.  Since this contractor took advantage of old people, especially women, we would like to get a full refund of $475 for the roof job and $200 for the fireplace job, both sloppy done. Moreover, after I complained, he called us and in a rude manner  was  threatening us. In the beginning we liked him and tried to treat him with respect and be courteous and polite. But now we do not want this contractor to do any job for us anymore!!! It's so sad that we made a huge mistake choosing him to do repairs for us.Thank you for your help in advance.[redacted], owner   









 



         

 
 




  Add a message or drag a file here








 

  Outlook.com People Calendar OneDrive Word Online Excel Online PowerPoint Online OneNote Online Office OnlineInboxCalendarContactsSend emailDocumentsPhotosRecent docsSharedGroupsPhotos of you New Word document New Excel workbook New PowerPoint presentation New OneNote notebook
 
{"contentData":{"buttons":{"close":"Close ", "action":"Set it up "},"campaignId":"IMP","cg":"1","content":"Your email, contacts' info and more at your fingertips. Get Outlook.com on your mobile phone. ","type":"Notificationbar","z":"40000","cb":{"action":"window.open=http://window...⇄ "}}}   Signing in...Reconnect nowCouldn't connect to Messaging.Try againCouldn't connect to Messaging.Try againNo contacts found.RecentShow moreCouldn't load recent conversations.Favorites

To whom it may concern,
In response to the complaint that was filed against my
business. I have been honest and very respectful to the customer. The first day
of responding to the customer request for my service, I came with honesty and
everything seemed to be pleasing to the customer....

(1). We talked about repairs
on an area on the roof around the metal chimney stack that was causing a small
leak in the fireplace box according to the customer which the day I came it was
a dry day. (2). We talked about fireplace screens and the replacement of the panels
in the fire box. I showed the customer different styles of fireplace screens
and glass doors in the catalogs that I carry in my truck. The prices in the
catalog I agree that they were costly because the customer firmly stated that
she did not have that kind of money to spend. I showed the customer in the
catalog the panels for the fireplace, I also assured her that they come as a
kit she thought they cost too much. So we suggested that a repair would be
suitable and less costly. She ask me to find a nice set of screens for her.
I came and made some repairs around the chimney
stack where it appeared to be leaking, shingle was removed metal flashing was
nailed down and tar with ice and water shield around the area and re-shingled
over, and I tarred around the metal stack making it water-tight. There was
other area that I did because shingle was lifting up along with tarring.  About a
week or so, the customer wanted the fireplace repairs.  Up on
her request she wanted to be home when I did the repairs to make sure the paint
was not to strong and the customer requested that I change the filters in my vacuum
cleaner so I did which it cost me $15. The customer requested I have a clean
drop clothe which I did because she stated they have allergist, I bought the
can of  paint which $15 and change, high temperature,
I bought a tube of clear calk $4.35 to seal a cap on the outside siding. The fireplace
screen that I bought from [redacted] cost me $60. I started
the repair on the back wall being concerned because the customer said they have
allergy I kept asking her if there was dust she said no everything is fine and
she watched as I did the work. I repair the back wall of the fireplace and
other area that had cracks and the customer thought it was looking good, I started
the painting around the outside frame of the fireplace and the screen, I asked
the customer if the paint was to strong she said it was not.  The customer request that I put more sealer
on the cracks because she thought it wasn’t enough I did. The customer thought I
would look better if I painted the fireplace floor black so I did as she
ask.  After I was finishing the customer
wanted the brick that was in front of the fireplace sealed which was white
painted already so I did apply sealer on the brick and she said she would
re-paint it white.  Everything was done
she said it looks good fireplace screen is put together and standing in front
of the fireplace, the customer asked me how much I said $240. And she said Wow that’s
it. I thought it was fare SHE gave me a tip of $20 a glass of juice and some
cookies, we talked and everything was good. 
I feel I was very honest, patience, and respected everything she said. I
gave my time and labor honestly.
[redacted].

Review: From: [redacted]To: loyalty[redacted]Subject: Re: ThingsDate: Mon, 6 Oct 2014 12:42:19 -0400 Hi [redacted], Since you did not come for a scheduled and agreed appointment on Thursday, Oct.2nd, to fix some things anddid not return three of my calls that day, while I was waiting for you, I was forced to check your businesson line, including all the reviews of your services.Unfortunately, as I have learned, it's not a single case when you just simply did not show up to do a serviceafter scheduled appointment: it goes on re-occurring basis, and when customers are not satisfied and askto fix what was done wrong, you either become rude, or just do not show up.I could not believe that, because for us, at least in the beginning, you appeared as the contractor and person, whom we can trust. But it turned a different way, and we feel now that we were taken advantage of...Please answer the following questions, and, if I will not hear from you, the message will be attached to my complaintsto a many agencies, because I do not like the fact that somebody is taken advantage of the customers, especially seniors.You know that I and my mother are both seniors. 1. Do you have a professional license? What is the number? I would like to have a copy of license for doing roofing and fireplaces-the work you have done for us, and you know that the customer has a full right for this request. If you will not provide, I will have to callthe State Department and check with them. 2. Are you insured? What is the policy number? 3. What substance did you use for filling up the crack in the fireplace: it's still the same bright color and very soft, which you saidwill change the color in a few days, so that filling will not be noticed. Is it fire-proof? How harmful it is? I need the name of that substance.I have spoken with specialists, and they told me that the cement should be used for fixing the crack which was not the case. 4. What painting did you use to paint the frame? I need the name to check how harmful it is. I and my 84 yrs old mother (who paid you in fullfrom her pension) told you that we are allergics and asked you to use the paint which is not so harmful. You have assured us that in a 2 hoursthe odor will disappear. However, even after almost one month, it's still there-in the room. 5. As you may remember, our agreement was to change the fireplace case and put the doors on. However, instead of doing that you sloppy "fixed thecrack and painted the frame(sloppy as well) without even cleaning it from rust, motivating this that you will charge us less. The painting nowdoes not have a smooth look and has stains everywhere.Moreover, you brought us a screen stand instead of doors, again assuring us that it will cost us less. However, you have charged us $245 for this screen!!!We have checked with other specialists and in some stores: it should cost less than you have charged us. You have mentioned that you have thrown away the box from this stand. OK! But do you have a receipt? I would like to see the copy! What was the name of the store you purchased it from? I would like to check with them! If I will be wrong, I will owe you apology. But so far, I think you will not be able to provethat you charged me correctly for that screen! 6. But the most important, we wanted to give you back that screen because of the following: it's not right size for our small fireplace; it's not stable on the floorand once it fell into my mother when she was trying to open it's doors, so she fell herself and got some serious bruises. We have seen a doctor, who can confirm the visit due to bruises. And I have told you about that.It was actually, another and first reason for our appointment with you last Thursday when you did not show up without any explanation. We wanted to give you back the screen stand and choose the doors from catalog which you supposed to bring with you. Please contact me with all the answers as soon as possible right after receipt of this email. If I will not hear from you within two days, I will have to proceed with my complaints. Thank you. Customer [redacted]Desired Settlement: Please see above the self-explanatory email to the owner [redacted], who's email address seems to be wrong as well. His address is [redacted]. However, he has a different websites and different locations and his alternate ph.# is ###-###-####.We want the money back for the service on a fireplace due to sloppy workand the difference on overcharging us for the screen stand which we actually did not ask for, unless he will provide us with the store name where he purchased it

Business

Response:

To whom it may concern,

In response to the complaint that was filed against my

business. I have been honest and very respectful to the customer. The first day

of responding to the customer request for my service, I came with honesty and

everything seemed to be pleasing to the customer. (1). We talked about repairs

on an area on the roof around the metal chimney stack that was causing a small

leak in the fireplace box according to the customer which the day I came it was

a dry day. (2). We talked about fireplace screens and the replacement of the panels

in the fire box. I showed the customer different styles of fireplace screens

and glass doors in the catalogs that I carry in my truck. The prices in the

catalog I agree that they were costly because the customer firmly stated that

she did not have that kind of money to spend. I showed the customer in the

catalog the panels for the fireplace, I also assured her that they come as a

kit she thought they cost too much. So we suggested that a repair would be

suitable and less costly. She ask me to find a nice set of screens for her.

I came and made some repairs around the chimney

stack where it appeared to be leaking, shingle was removed metal flashing was

nailed down and tar with ice and water shield around the area and re-shingled

over, and I tarred around the metal stack making it water-tight. There was

other area that I did because shingle was lifting up along with tarring. About a

week or so, the customer wanted the fireplace repairs. Up on

her request she wanted to be home when I did the repairs to make sure the paint

was not to strong and the customer requested that I change the filters in my vacuum

cleaner so I did which it cost me $15. The customer requested I have a clean

drop clothe which I did because she stated they have allergist, I bought the

can of paint which $15 and change, high temperature,

I bought a tube of clear calk $4.35 to seal a cap on the outside siding. The fireplace

screen that I bought from [redacted] cost me $60. I started

the repair on the back wall being concerned because the customer said they have

allergy I kept asking her if there was dust she said no everything is fine and

she watched as I did the work. I repair the back wall of the fireplace and

other area that had cracks and the customer thought it was looking good, I started

the painting around the outside frame of the fireplace and the screen, I asked

the customer if the paint was to strong she said it was not. The customer request that I put more sealer

on the cracks because she thought it wasn’t enough I did. The customer thought I

would look better if I painted the fireplace floor black so I did as she

ask. After I was finishing the customer

wanted the brick that was in front of the fireplace sealed which was white

painted already so I did apply sealer on the brick and she said she would

re-paint it white. Everything was done

she said it looks good fireplace screen is put together and standing in front

of the fireplace, the customer asked me how much I said $240. And she said Wow that’s

it. I thought it was fare SHE gave me a tip of $20 a glass of juice and some

cookies, we talked and everything was good.

I feel I was very honest, patience, and respected everything she said. I

gave my time and labor honestly.

[redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The main points of this complaint are:1. He did not provide us with a contract, just issued the invoice for $ 475 -repairs on roof and for $260-repairs on fireplace, both sloppy. He mentioned that he does not issue contracts, he has experience.2. We paid cash for both repairs, which was our huge mistake. Unfortunately, at that time I did not have enough of money on my checking A/Cand my 85 yrs old mother gave me some of her money from her small reserve for the future.3. Despite I asked a many times: he did not provide me with copy of his license nor insurance information. I wanted to show inspector who could come from the insurance company, what he did. I checked, on Consumer Dept. side, if company has a license: no sign of it. Furthermore:As it was agreed over the phone, on Sept. 9, 2014 this contractor came to identify and fix the leak into my fireplace. He said it's the roof problem and two spots need to be repaired, and it will cost $475. We paid in full the amount of the invoice after repairs on roof were done. However, on 10/23/14, there was a rain in the night, and the water was leaking again into my fireplace and into the same spot on the left. We made pictures, left a message for contractor and sent the pictures to Revdex.com: [redacted] because she is handling our first complaint about fireplace sloppy job, for which we were charged $260 on 09/19/14 , including overcharge for screen stand.The contractor did not show up for an appointment on Oct. 2, to fix the fireplace sloppy job and did not return my many calls, nor responded to my email for almost one month, only after I sent my first complaint to Revdex.com, he had responded. He did not provide us with receipt for screen stand, nor did want to tell us what store he bought it in. After a many of my pressures on him, he mentioned that it was [redacted]'s. At the [redacted]’s such a screen costs $59.95, but he told us in the very beginning that it costs $245. He agreed to return at least $100 which we never received so far. I will need somebody to totally redo his sloppy job and pay for that, so I need to pay again for the same job. We are asking you to help us, as seniors (I am 61.5 and my mother is 85 yrs old), to get back at least $200 for fireplace "job", which will be more than fair in the circumstances as ours. Next day, after I emailed him and Revdex.com pictures of fireplace full of water again, (even though as he said he fixed the roof), he came when I was not home and brought somebody to figure out what is wrong. My 85 yrs old mother said they spent some very short time on the roof and left. Then later he called me to notify that everything is fine. But at the same evening after even a very light rain the water was still coming to my place.We started thinking that he does not know how and what to fix. We asked him for a copy of license 10 or more times, but our request was refused.I was forced to ask two other licensed, insured and experienced roofers, whom I found unfortunately later, to evaluate his job; they confirmed for me: 1. I was overcharged 2. The spots on the roof did not need any repairs and the job was very sloppy, anyway. 3. The real problem is around chimney and they will fix it for me for $10. 4. They said, if the inspector will come to see his job, he will lose his professional license 5. I checked on Consumer Department website: there is no sign of his license at all.I and my mother are seniors and cannot afford overcharge and paying for something which is sloppy done and does not eliminate the problems. Since this contractor took advantage of old people, especially women, we would like to get a full refund of $475 for the roof job and $200 for the fireplace job, both sloppy done. Moreover, after I complained, he called us and in a rude manner was threatening us. In the beginning we liked him and tried to treat him with respect and be courteous and polite. But now we do not want this contractor to do any job for us anymore!!! It's so sad that we made a huge mistake choosing him to do repairs for us.Thank you for your help in advance.[redacted], owner