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Loyalty Construction & Restoration Inc

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Reviews Loyalty Construction & Restoration Inc

Loyalty Construction & Restoration Inc Reviews (3)

Our position on this matter has not changedMs*** has made no attempt to resolve any of her said issues nor has she made any additional payments according to her pay scheduleMs *** still owes a substantial amount of money for her projectMs*** Has made no attempt too uphold her contractual agreement with LCRLCR agreed to do free cosmetic work outside the estimate for MS *** after she stated she was not happy we would not be doing interior work. She stated this would resolve her issuesLCR agreed to do work and another agreement was made that Ms*** would pay the withheld amount of the 2k from the initial pay schedule ( this is the amount of deductible and must be paid per state law.) LCR also agreed That when insdrafts were received we would close out the final payments of supplements and depreciationLCR would then provide warranty info and lien waiversThe project was completed in full at this timeAs soon as we were completed and cleaning up from the free exterior cosmetic work. Ms*** left the property without paying as promised and would not return our calls Only after multiple written notices and telephone calls, advising a lien will be placed on property, did there seem to be an issue with workmanshipThe sub sequential payments made by inscowere received by Ms *** and with held from LCR alsoTotal outstanding debt is over $ 5,It is plain too see the requested solution is a one sided attempt to damage our consumer relations and keep the money received from insurance coThis matter is being again referred for council

This is unacceptable response.  This company continues to lie and try to take the focus of what is really going on.I have talked to [redacted] multiple times about the roof, about [redacted] lying to me to get the business, about lying to their supplier ABC Supplies, about not combing my air conditioners (which they claim they did and did not do) about not putting the chemical wash on my deck before staining which they said they did and did not do, about me having me to move my furniture on and off my deck (which they were suppose to do and did not do) and then the areas on my roof that they did not do to a satisfactory workmanship (which I have provided photos from another company).Quite frankly, I would think that a reputable company would immediately come back and do said repairs to prove they are a reputable company and they stand behind their work. I have NEVER done business with a company so shady!! Who will lie, cheat to get business.I have had the roof and air-conditioners inspected after they said they completed the job, I did tell [redacted] when I signed the contract I would hold back some money and would have the work inspected.  I had [redacted] Restoration Company recommended by [redacted] inspect my roof and Air-conditioners. [redacted] found the 10 areas that were not to satisfaction as well that the air-conditioners were NOT combed!No one from Loyalty construction has ever been on my roof or my home to inspect the areas of concern.This company misleads customers and lies the their customers to get the business. They have lied to their supplier ABC Supplies and told them that I had not paid them when I had paid them over $10,051.95 on July 15th 2016 (I have a copy of the check if you need that). The original call from [redacted] to me was that they were going to put a lien on my house because I had not paid Loyalty Construction. This was so upsetting to me! To prove my innocence I sent them the copy of the check I wrote to Loyalty Construction they apologized for upsetting me and that Loyalty Construction had lied to them!My suggestion is that Loyalty Construction will complete said repairs by the end of the year.  Take photos of said areas to show the repair has been completed then I will compare them to the original photos. I will have Premier Restoration look at the photos or get back on my roof to inspect said areas if there is a fee for this  Loyalty Construction will pay said fee. Loyalty Construction created these needed repairs so they need to fix it. After repairs are completed and approved Loyalty Construction will provide me with my lien waver and warrantee for the roof and any other documentation that is needed.Due to the stress Loyalty Construction has put on me, detained me for putting getting my house on the market, any remaining balance due will be waved and I will be considered paid in full. I have paid Loyalty Construction $10,051.95 on July 15th 2016. I have paid them a substantial amount of money. I have asked them to finish the job correctly and they will be paid the balance of $3,251.06. I waited an entire day for them to show up to do the work, which they said they would do. I had to take a day off of work to do this! They never showed up when I had the checks in hand.Like I said, if this was a reputable company they should  make the repairs they created and give the necessary documents to the customer. They would not lie about the deck being done properly, air-conditioners being combed when they did not do it ( I have photos of that as well). They would not have charged me for the chemical removal of the deck stain which they did not do and they did not leave the remaining stain for me for my deck, they would not charge me for  taking my furniture on and off the deck which was ALL part of this job!!!Attached are photos, I look forward to hearing from you.
[redacted]

We at Loyalty Construction & Restoration are dis-heartened that a customer is dis satisfied. At LCR, we always strive to do the next right thing. We understand ones home is a large investment financially and emotionally. We take pride in the trust we are given and make every effort...

to always be helpful courteous and professional.While we completely understand there are several untruths listed in complaint we do not at this time wish to engage in argument. We believe there is a time and place for that. The following events have occurred and are a brief summary of facts.1) Co. was hired to complete estimate of repairs to said property due to hail (written by customer insurance co.)2) Two work contracts were agreed to and signed.3) Co. purchased material for project.4) A payment schedule was written and signed by all parties.( A payment was made however not in accordance with pay schedule.) Customer promised additional payment of first check after completion. ( we never received this payment or any payment after).5)Lcr invoiced ins.co for final amounts to be released. They were released and we did not receive that payment either. To date we have not received documents from insurance co. or mortgage co. indicating "poor workmanship" as in the complaint. Photos were received from a local competetor none of which were specific to this roof. We have agreed to assess the roof after payment is brought up to date. There are multiple payments still remaining and laws in place to protect the consumer. 6) work was completed. 7) Balance owed since 7-15-16. A lien waiver was not given because balance owed. Warranty not provided because balance still owed. To date we have not received documents from ins. co. nor mortgage co. as indicating "poor workmanship" however, we did receive photos from ( A Contractor and local competitor) none of which we could even determine if it was said roof . Roof is not leaking. Roof is warranted for no leak. Any work not on estimate  was not contracted for, nor paid for. We do not wish to engage in argument of untruths, we only wish to resolve & attempt to satisify. At this time, customer resolution is unclear as indicated in complaint. LCR would like to offer said solution: LCR Will Relinquish Remaining debt for said property,. LCR will provide lien waiver. LCR will void warranty for labor & customer releases LCR now or future legally & financially.  Customer to hire contractor to complete any necessary repairs, the balance owed is more than adequate to pay for said repairs. Customer may keep difference. We have attempted to resolve this multiple times over the course of several weeks. If this resolution is not satisfactory. It then becomes a civil matter in which we intend to collect according to law. Please accept our attempt to correct any misgivings on the part of Loyalty Const. & Restoration and all constitutes.

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Address: 2623 Telegraph Rd STE A, Saint Louis, Missouri, United States, 63125-3613

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