This is unacceptable response This company continues to lie and try to take the focus of what is really going on.I have talked to [redacted] multiple times about the roof, about [redacted] lying to me to get the business, about lying to their supplier ABC Supplies, about not combing my air conditioners (which they claim they did and did not do) about not putting the chemical wash on my deck before staining which they said they did and did not do, about me having me to move my furniture on and off my deck (which they were suppose to do and did not do) and then the areas on my roof that they did not do to a satisfactory workmanship (which I have provided photos from another company).Quite frankly, I would think that a reputable company would immediately come back and do said repairs to prove they are a reputable company and they stand behind their workI have NEVER done business with a company so shady!! Who will lie, cheat to get business.I have had the roof and air-conditioners inspected after they said they completed the job, I did tell [redacted] when I signed the contract I would hold back some money and would have the work inspected I had [redacted] Restoration Company recommended by [redacted] inspect my roof and Air-conditioners [redacted] found the areas that were not to satisfaction as well that the air-conditioners were NOT combed!No one from Loyalty construction has ever been on my roof or my home to inspect the areas of concern.This company misleads customers and lies the their customers to get the businessThey have lied to their supplier ABC Supplies and told them that I had not paid them when I had paid them over $10,on July 15th (I have a copy of the check if you need that)The original call from [redacted] to me was that they were going to put a lien on my house because I had not paid Loyalty ConstructionThis was so upsetting to me! To prove my innocence I sent them the copy of the check I wrote to Loyalty Construction they apologized for upsetting me and that Loyalty Construction had lied to them!My suggestion is that Loyalty Construction will complete said repairs by the end of the year Take photos of said areas to show the repair has been completed then I will compare them to the original photosI will have Premier Restoration look at the photos or get back on my roof to inspect said areas if there is a fee for this Loyalty Construction will pay said feeLoyalty Construction created these needed repairs so they need to fix itAfter repairs are completed and approved Loyalty Construction will provide me with my lien waver and warrantee for the roof and any other documentation that is needed.Due to the stress Loyalty Construction has put on me, detained me for putting getting my house on the market, any remaining balance due will be waved and I will be considered paid in fullI have paid Loyalty Construction $10,on July 15th I have paid them a substantial amount of moneyI have asked them to finish the job correctly and they will be paid the balance of $3,I waited an entire day for them to show up to do the work, which they said they would doI had to take a day off of work to do this! They never showed up when I had the checks in hand.Like I said, if this was a reputable company they should make the repairs they created and give the necessary documents to the customerThey would not lie about the deck being done properly, air-conditioners being combed when they did not do it ( I have photos of that as well)They would not have charged me for the chemical removal of the deck stain which they did not do and they did not leave the remaining stain for me for my deck, they would not charge me for taking my furniture on and off the deck which was ALL part of this job!!!Attached are photos, I look forward to hearing from you [redacted]
We at Loyalty Construction & Restoration are dis-heartened that a customer is dis satisfiedAt LCR, we always strive to do the next right thingWe understand ones home is a large investment financially and emotionallyWe take pride in the trust we are given and make every effort to always be helpful courteous and professional.While we completely understand there are several untruths listed in complaint we do not at this time wish to engage in argumentWe believe there is a time and place for thatThe following events have occurred and are a brief summary of facts.1) Cowas hired to complete estimate of repairs to said property due to hail (written by customer insurance co.)2) Two work contracts were agreed to and signed.3) Copurchased material for project.4) A payment schedule was written and signed by all parties.( A payment was made however not in accordance with pay schedule.) Customer promised additional payment of first check after completion( we never received this payment or any payment after).5)Lcr invoiced ins.co for final amounts to be releasedThey were released and we did not receive that payment eitherTo date we have not received documents from insurance coor mortgage coindicating "poor workmanship" as in the complaintPhotos were received from a local competetor none of which were specific to this roofWe have agreed to assess the roof after payment is brought up to dateThere are multiple payments still remaining and laws in place to protect the consumer6) work was completed7) Balance owed since 7-15-A lien waiver was not given because balance owedWarranty not provided because balance still owedTo date we have not received documents from insconor mortgage coas indicating "poor workmanship" however, we did receive photos from ( A Contractor and local competitor) none of which we could even determine if it was said roof Roof is not leakingRoof is warranted for no leakAny work not on estimate was not contracted for, nor paid forWe do not wish to engage in argument of untruths, we only wish to resolve & attempt to satisifyAt this time, customer resolution is unclear as indicated in complaintLCR would like to offer said solution: LCR Will Relinquish Remaining debt for said property,LCR will provide lien waiverLCR will void warranty for labor & customer releases LCR now or future legally & financially Customer to hire contractor to complete any necessary repairs, the balance owed is more than adequate to pay for said repairsCustomer may keep differenceWe have attempted to resolve this multiple times over the course of several weeksIf this resolution is not satisfactoryIt then becomes a civil matter in which we intend to collect according to lawPlease accept our attempt to correct any misgivings on the part of Loyalty Const& Restoration and all constitutes
This is unacceptable response This company continues to lie and try to take the focus of what is really going on.I have talked to [redacted] multiple times about the roof, about [redacted] lying to me to get the business, about lying to their supplier ABC Supplies, about not combing my air conditioners (which they claim they did and did not do) about not putting the chemical wash on my deck before staining which they said they did and did not do, about me having me to move my furniture on and off my deck (which they were suppose to do and did not do) and then the areas on my roof that they did not do to a satisfactory workmanship (which I have provided photos from another company).Quite frankly, I would think that a reputable company would immediately come back and do said repairs to prove they are a reputable company and they stand behind their workI have NEVER done business with a company so shady!! Who will lie, cheat to get business.I have had the roof and air-conditioners inspected after they said they completed the job, I did tell [redacted] when I signed the contract I would hold back some money and would have the work inspected I had [redacted] Restoration Company recommended by [redacted] inspect my roof and Air-conditioners [redacted] found the areas that were not to satisfaction as well that the air-conditioners were NOT combed!No one from Loyalty construction has ever been on my roof or my home to inspect the areas of concern.This company misleads customers and lies the their customers to get the businessThey have lied to their supplier ABC Supplies and told them that I had not paid them when I had paid them over $10,on July 15th (I have a copy of the check if you need that)The original call from [redacted] to me was that they were going to put a lien on my house because I had not paid Loyalty ConstructionThis was so upsetting to me! To prove my innocence I sent them the copy of the check I wrote to Loyalty Construction they apologized for upsetting me and that Loyalty Construction had lied to them!My suggestion is that Loyalty Construction will complete said repairs by the end of the year Take photos of said areas to show the repair has been completed then I will compare them to the original photosI will have Premier Restoration look at the photos or get back on my roof to inspect said areas if there is a fee for this Loyalty Construction will pay said feeLoyalty Construction created these needed repairs so they need to fix itAfter repairs are completed and approved Loyalty Construction will provide me with my lien waver and warrantee for the roof and any other documentation that is needed.Due to the stress Loyalty Construction has put on me, detained me for putting getting my house on the market, any remaining balance due will be waved and I will be considered paid in fullI have paid Loyalty Construction $10,on July 15th I have paid them a substantial amount of moneyI have asked them to finish the job correctly and they will be paid the balance of $3,I waited an entire day for them to show up to do the work, which they said they would doI had to take a day off of work to do this! They never showed up when I had the checks in hand.Like I said, if this was a reputable company they should make the repairs they created and give the necessary documents to the customerThey would not lie about the deck being done properly, air-conditioners being combed when they did not do it ( I have photos of that as well)They would not have charged me for the chemical removal of the deck stain which they did not do and they did not leave the remaining stain for me for my deck, they would not charge me for taking my furniture on and off the deck which was ALL part of this job!!!Attached are photos, I look forward to hearing from you [redacted]
We at Loyalty Construction & Restoration are dis-heartened that a customer is dis satisfiedAt LCR, we always strive to do the next right thingWe understand ones home is a large investment financially and emotionallyWe take pride in the trust we are given and make every effort to always be helpful courteous and professional.While we completely understand there are several untruths listed in complaint we do not at this time wish to engage in argumentWe believe there is a time and place for thatThe following events have occurred and are a brief summary of facts.1) Cowas hired to complete estimate of repairs to said property due to hail (written by customer insurance co.)2) Two work contracts were agreed to and signed.3) Copurchased material for project.4) A payment schedule was written and signed by all parties.( A payment was made however not in accordance with pay schedule.) Customer promised additional payment of first check after completion( we never received this payment or any payment after).5)Lcr invoiced ins.co for final amounts to be releasedThey were released and we did not receive that payment eitherTo date we have not received documents from insurance coor mortgage coindicating "poor workmanship" as in the complaintPhotos were received from a local competetor none of which were specific to this roofWe have agreed to assess the roof after payment is brought up to dateThere are multiple payments still remaining and laws in place to protect the consumer6) work was completed7) Balance owed since 7-15-A lien waiver was not given because balance owedWarranty not provided because balance still owedTo date we have not received documents from insconor mortgage coas indicating "poor workmanship" however, we did receive photos from ( A Contractor and local competitor) none of which we could even determine if it was said roof Roof is not leakingRoof is warranted for no leakAny work not on estimate was not contracted for, nor paid forWe do not wish to engage in argument of untruths, we only wish to resolve & attempt to satisifyAt this time, customer resolution is unclear as indicated in complaintLCR would like to offer said solution: LCR Will Relinquish Remaining debt for said property,LCR will provide lien waiverLCR will void warranty for labor & customer releases LCR now or future legally & financially Customer to hire contractor to complete any necessary repairs, the balance owed is more than adequate to pay for said repairsCustomer may keep differenceWe have attempted to resolve this multiple times over the course of several weeksIf this resolution is not satisfactoryIt then becomes a civil matter in which we intend to collect according to lawPlease accept our attempt to correct any misgivings on the part of Loyalty Const& Restoration and all constitutes