OK, so they didn't get my repair fixed right the first timeBut they took it back a year later and made it right for $and a $loanerStuff happens it's all about how you deal with the stuff that makes the differenceKudos to Bullfrog Transmissions
I was looking for [redacted] and saw a 2013 model online at this location in London. As we got there we met with [redacted] the used car sales person at the Lincoln dealership. He was friendly in showing us the car and that's when it started. The first problem was the car was listed as [redacted] Km but was [redacted] Km, so after some discussions they did reduce couple of hundreds from the price. The other major problems were the crack on the plastic section of the bumper on the right side and a hard scratch/line on the passenger side of the front door. It was mutually agreed up that they will be fixed.
When we went to pick up the car it seemed like all which was done was the detailing of the car inside and wash on the outside but everything else remained the same. [redacted] stated that they fixed the bumper from inside but the crack was still there. Hence, our deal on 2013 [redacted] did not come into fruition on Jun 18th, 2016 as the promised defects were not rectified satisfactorily. After taking to [redacted] the Manager and his discussion with the [redacted] the General Manager it was decided that they will fully refund my full deposit of $1,000 through cheque.
[redacted] stated that the cheque would be received within a week but it had been more than 2 weeks and I had not received the cheque. After multiple calls to:
1. [redacted], who never returned and attended my calls,.
2. [redacted] (Accounting), who brushed me off and stated you have to talk to the sales person and all I wanted to know if the cheque was mailed?
3. Reception, stated to call Accounting or [redacted].
4. [redacted], stated that it is already mailed.
Then, I wrote an email to [redacted] and CCed [redacted], General Manger and [redacted] (Accounting). Yet no reply and I was still not sure if the cheque has been mailed as of yet. Then I called again after few days and [redacted] stated the cheque was not mailed as it was waiting on the dealership owner's signature and it will be mailed today. A week passed and nothing yet and then I called reception again. She was nice to check if they had any mail sitting there to be mailed out and then forwarded me to [redacted] in Accounting. I left a voice mail to [redacted] explaining the situation and then I was able to connect with her the next day, when I called again. She checked in the system and verified my address and stated the cheque was mailed at a specific date already.
On the side I received a call from reception about my plate ownership and that she will be mailing it to me. Another 2 weeks passed and I had already received my plate ownership but no cheque and that basically stated they are all just playing games with me.
Hence, I decided to take a day off and go on a Friday when all the parties are working. The drive was from Mississauga to London and back; I gave them a surprised visit and met with [redacted] and asked him if they were playing games. He stated he wasn't aware of anything and to see the General Manager, [redacted] was right there and he stated the same. Instead of taking me there to the General Manager, they basically left. So I went to reception and asked for the General Manager and she asked the reason and I told her what I was here for. She told him about me waiting and asked me to have a seat. As I took a seat I saw [redacted] running and coming to me with a signed cheque which had been sitting with them all along for quite some time as it was dated.
Basically, from the looks of it they were just causing a nuisance and trying to create issue where there were none. I was very disappointed from the staff and the London dealership. The whole experience took about more than 2 months when the cheque was suppose to be mail and received in a week.
OK, so they didn't get my repair fixed right the first timeBut they took it back a year later and made it right for $and a $loanerStuff happens it's all about how you deal with the stuff that makes the differenceKudos to Bullfrog Transmissions
I was looking for [redacted] and saw a 2013 model online at this location in London. As we got there we met with [redacted] the used car sales person at the Lincoln dealership. He was friendly in showing us the car and that's when it started. The first problem was the car was listed as [redacted] Km but was [redacted] Km, so after some discussions they did reduce couple of hundreds from the price. The other major problems were the crack on the plastic section of the bumper on the right side and a hard scratch/line on the passenger side of the front door. It was mutually agreed up that they will be fixed.
When we went to pick up the car it seemed like all which was done was the detailing of the car inside and wash on the outside but everything else remained the same. [redacted] stated that they fixed the bumper from inside but the crack was still there. Hence, our deal on 2013 [redacted] did not come into fruition on Jun 18th, 2016 as the promised defects were not rectified satisfactorily. After taking to [redacted] the Manager and his discussion with the [redacted] the General Manager it was decided that they will fully refund my full deposit of $1,000 through cheque.
[redacted] stated that the cheque would be received within a week but it had been more than 2 weeks and I had not received the cheque. After multiple calls to:
1. [redacted], who never returned and attended my calls,.
2. [redacted] (Accounting), who brushed me off and stated you have to talk to the sales person and all I wanted to know if the cheque was mailed?
3. Reception, stated to call Accounting or [redacted].
4. [redacted], stated that it is already mailed.
Then, I wrote an email to [redacted] and CCed [redacted], General Manger and [redacted] (Accounting). Yet no reply and I was still not sure if the cheque has been mailed as of yet. Then I called again after few days and [redacted] stated the cheque was not mailed as it was waiting on the dealership owner's signature and it will be mailed today. A week passed and nothing yet and then I called reception again. She was nice to check if they had any mail sitting there to be mailed out and then forwarded me to [redacted] in Accounting. I left a voice mail to [redacted] explaining the situation and then I was able to connect with her the next day, when I called again. She checked in the system and verified my address and stated the cheque was mailed at a specific date already.
On the side I received a call from reception about my plate ownership and that she will be mailing it to me. Another 2 weeks passed and I had already received my plate ownership but no cheque and that basically stated they are all just playing games with me.
Hence, I decided to take a day off and go on a Friday when all the parties are working. The drive was from Mississauga to London and back; I gave them a surprised visit and met with [redacted] and asked him if they were playing games. He stated he wasn't aware of anything and to see the General Manager, [redacted] was right there and he stated the same. Instead of taking me there to the General Manager, they basically left. So I went to reception and asked for the General Manager and she asked the reason and I told her what I was here for. She told him about me waiting and asked me to have a seat. As I took a seat I saw [redacted] running and coming to me with a signed cheque which had been sitting with them all along for quite some time as it was dated.
Basically, from the looks of it they were just causing a nuisance and trying to create issue where there were none. I was very disappointed from the staff and the London dealership. The whole experience took about more than 2 months when the cheque was suppose to be mail and received in a week.