Sign in

Lozano Tile Incorporated

Sharing is caring! Have something to share about Lozano Tile Incorporated? Use RevDex to write a review
Reviews Lozano Tile Incorporated

Lozano Tile Incorporated Reviews (1)

Below is the managers words of what happened last week, when a Mother and Daughter came into the store about 2 pairs of boots that had been purchased.  I was able to find a receipt in the Mothers name, but for a different amount dated 10/10/17, but then I'm seeing this complaint in the...

daughters name.  According to the complaint stating that (she was wanting a refund for these items like I have had in the past), tells me that she has shopped the store on at least 1 or more occasions.  Only this time, she didn't like the offer that was given to her.  No one in the store was rude to her in fact, it was just the opposite, according to another young employee to tried to help before the manager was called down.  As far as our return policy, it has been the same way since we opened the doors."Merchandise is sold as is & all sales are final.  7 day Exchange and return on vitamins, food and meds, receipt & tags attached".  Signs are posted on all registers and on bottom of all receipts.The manager did everything that she could to help this young lady.  Unfortunately, the customer didn't agree, proceeded to yell and curse thru-out the register area, where other customers watched in disbelief of her actions.  According to 10/10/17, the manager offered 7 days to exchange to the items for basically any other merchandise in the store.  Upon customer refusal and walking out of the store, we have considered this to be a closed transaction.  Attached below are register signs and a sample receipt."I was called downstairs because a customer needed to speak with me. When
I came downstairs there were two ladies standing at the register. They
had two pairs of shoes that she wanted to return. I explained to them
our return policy which is on her receipt and posted at the register.
One female ask if I could make an exception, and I replied that I would
and I would let her exchange the shoes for other merchandise in the
store. She then turned to the other female and said what do you want to
do and then she told me they did not have time to look. She again ask if
I can make an exception and I told her that I was making an exception
and letting her exchange an all sales final item for something else in
the store. She then ask if we have a corporate phone number I explained
to her that we did not that this was my father‘s business and that I
managed it for him. She basically then demanded her money back and told
me “You could actually return it if I wanted to”. I again told her that I
would even allow her seven more days from that date that she could come
back in and exchange for other merchandise. She again spoke with the
other female for a few moments and then grab the shoes and said “We will
just keep the sy shoes” and exited the store. At no point was she
ever treated rudely, in fact she was treated with more respect than she
gave to myself or my employee."Any other questions or concerns can be directed to me in this matter.  Thank you,[redacted]

Check fields!

Write a review of Lozano Tile Incorporated

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lozano Tile Incorporated Rating

Overall satisfaction rating

Address: 4231 Lozano Ln, Fairfield, California, United States, 94534-1482

Phone:

Show more...

Web:

foxnde.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Lozano Tile Incorporated, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Lozano Tile Incorporated

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated