[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Response;The letter from the homeowner that was forwarded to our company was filled with inaccuracies.#1. The original order for the gas line repair was not ordered by the homeowner by phone, but by a former employee of mine and also, friend of the homeowner. The work was performed by a licensed and...
competent service technician employed by our company. No problem was reported at the time of service by the homeowner and no similar complaints have been expressed by other Customers about this technician. He has always received very favorable comments from our customers.#2.The work performed could not have been done in 15 minutes. The homeowner is not being realistic or accurate to even claim that the service technician was only there for 1S minutes.#3 The phone call saying there was something wrong was not "after he left" but after the invoice arrived at her home. I did ask her to shut off the valve to the boiler until we could schedule the repair, which she said she could do, but I did not say I "would be over the following weekend” We do not schedule work for the weekends.#4 Our Secretary called the homeowner to schedule a time for our company to make the repairs and was told it would have to be after 5 when she got off work, Our Secretary told her she would have to make other arrangements for us to come during normal business hours. The homeowner became argumentative and after further discussion said she would just call a local plumber and then hung-up on our secretary. There was no reason to "call back" at that point.#5 The August 10th "reminder" was not received until just before I left on vacation. August 18thand I did not have the time to schedule before receiving this Revdex.com communication that she has called someone else.Our Original bill included a 10% discount of $26.30 because the homeowner was a friend of our former employee. Apparently, that discount was not appreciated. Since Receiving the Revdex.com notice, we have adjusted our bill to the cost of the materials and 1/4 hour of labor as the homeowners "Desired settlements' requested. Our object is to be rid of this problem.Sincerely,[redacted], President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Response;The letter from the homeowner that was forwarded to our company was filled with inaccuracies.#1. The original order for the gas line repair was not ordered by the homeowner by phone, but by a former employee of mine and also, friend of the homeowner. The work was performed by a licensed and...
competent service technician employed by our company. No problem was reported at the time of service by the homeowner and no similar complaints have been expressed by other Customers about this technician. He has always received very favorable comments from our customers.#2.The work performed could not have been done in 15 minutes. The homeowner is not being realistic or accurate to even claim that the service technician was only there for 1S minutes.#3 The phone call saying there was something wrong was not "after he left" but after the invoice arrived at her home. I did ask her to shut off the valve to the boiler until we could schedule the repair, which she said she could do, but I did not say I "would be over the following weekend” We do not schedule work for the weekends.#4 Our Secretary called the homeowner to schedule a time for our company to make the repairs and was told it would have to be after 5 when she got off work, Our Secretary told her she would have to make other arrangements for us to come during normal business hours. The homeowner became argumentative and after further discussion said she would just call a local plumber and then hung-up on our secretary. There was no reason to "call back" at that point.#5 The August 10th "reminder" was not received until just before I left on vacation. August 18thand I did not have the time to schedule before receiving this Revdex.com communication that she has called someone else.Our Original bill included a 10% discount of $26.30 because the homeowner was a friend of our former employee. Apparently, that discount was not appreciated. Since Receiving the Revdex.com notice, we have adjusted our bill to the cost of the materials and 1/4 hour of labor as the homeowners "Desired settlements' requested. Our object is to be rid of this problem.Sincerely,[redacted], President