Better Business BureauN.12'hStreetPhoenix, AZ85014ID: # [redacted] I Owens [redacted] 5/13/2016Dear Conciliation & Engagement Specialist:This is a follow up letter to our original response sent to you on 4/29/2016I met with Mrand Mrs [redacted] on 5/4/at their homeThey showed me tiles that showed signs of delaminationI asked them why they had not replaced the tiles with the replacement tiles we provided them along with the $we gave them for the labor cost of installationMrs [redacted] stated they could not find anyone to install the tile for the amount of $I told them I could provide them a contractor of ours that would do the work for $Mrs [redacted] then stated, what about the rest ofthe tiles in the homeI ask her what was wrong with rest of the tile because I could not see any issues with itShe said it had something coming off it that causes their socks and Swiffer cleaner to turn black.I could not see anything black but agreed to ask the Manufacture of the tile to inspect the tile for them.I've made contact with manufactures of the tileThey have agreed to inspect the tile and will call Mrand Mrs [redacted] to schedule the appointmentPhil C [redacted] Cavco Industries,Inc[redacted] **Goodyear, AZ85338Phone ####-###-####
Better Business BureauN.12'hStreetPhoenix, AZ85014ID: # [redacted] I Owens [redacted] 5/13/2016Dear Conciliation & Engagement Specialist:This is a follow up letter to our original response sent to you on 4/29/2016I met with Mrand Mrs [redacted] on 5/4/at their homeThey showed me tiles that showed signs of delaminationI asked them why they had not replaced the tiles with the replacement tiles we provided them along with the $we gave them for the labor cost of installationMrs [redacted] stated they could not find anyone to install the tile for the amount of $I told them I could provide them a contractor of ours that would do the work for $Mrs [redacted] then stated, what about the rest ofthe tiles in the homeI ask her what was wrong with rest of the tile because I could not see any issues with itShe said it had something coming off it that causes their socks and Swiffer cleaner to turn black.I could not see anything black but agreed to ask the Manufacture of the tile to inspect the tile for them.I've made contact with manufactures of the tileThey have agreed to inspect the tile and will call Mrand Mrs [redacted] to schedule the appointmentPhil C [redacted] Cavco Industries,Inc[redacted] **Goodyear, AZ85338Phone ####-###-####