LPL Financial

October 30, 2014
[redacted] Creek Lane
[redacted], CA [redacted]
Re: Account ending in [redacted]
Dear Mr. [redacted]:
Please accept this letter as LPL Financial LLC's ("LPL") response to concerns you...

expressed
regarding the above referenced account.
As I understand it, you requested that LPL process the CM201 form, which is to be used to ACH
funds from your LPL account to your personal checking or savings account. You advise that you
had to repeated! y res end or correct the form. Your ultimate desire is to have the CM20 1
processed without further delay. You further state that you want LPL to cooperate with your
brokers in the transferring all of your LPL accotmts.
In response to your concerns, LPL reviewed your account history and discussed this matter with
service operations. As a result, we have been advised that the recently submitted CM201 form
has been reviewed and is now found to be in good order. Therefore, you are now able to transact
ACH requests. Please note that any other transactional needs that you may have should be
processed timely given that accurate paperwork is supplied to LPL by your brokers.
We trust that this matter has been resolved to your satisfaction and thank you for your business.
If you have any questions or need additional assistance with your accounts please contact our
client line at (800) 558.7567. If you have questions concerning this letter, please feel free to
contact me at (800) 877.7210 Ext. [redacted].
Sincerely,
[redacted]
Legal Support Associate
cc: [redacted] B [redacted] Esq. LPL Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 25, 2015
[redacted]
Re:
Dear Ms. [redacted]: Please accept this letter as LPL Financial LLC's ("LPL") response to your email dated March 9,2015 to Mr. [redacted], an Investment & Insurance Advisor...

with Culbertson Financial Services.Although, Mr. [redacted] is a licensed and registered advisor with LPL, he is not the advisor for your account;however, he forwarded your emails to LPL as a courtesy to help resolve the matter. We reviewed youremail and researched your concerns with LPL operations. In your email, you write to request assistance in the release of the above referenced account Theaccount was used as a collateral account for a loan with (redacted) and, per your understanding(redacted) has released the account. You are requesting to liquidate the account and takedistribution.
Our research of your concerns reveals LPL was unable to complete your request due toincomplete paperwork. Since receiving your email LPL's operations team has reached out to (redacted)to request updated paperwork and has since received same. As of March 20, 2015, youraccount registration has been updated to reflect the collateral release. We have added your bankinginstructions and (redacted) sent to you via Automated Clearing House ("ACH') to your personalbank account.
Our records indicate you have additional asset(s) in your account with LPL If you desire toliquidate the remaining asset(s) in your account, you will need to call the client line to place a sell tradeand ask to have the funds sent via ACH upon settlement. If you wish to retain the asset(s) and transfersame to a new broker, please work with your new broker to submit paperwork to LPL to transfer theposition(s).
We believe this resolves your concerns; as such, we will close our files. If there is anything elsewe are able to do for you, please contact the client hotline at [redacted] and an LPL Financialrepresentative will be happy to help you.
Kind regards,
[redacted]
Legal Support Associate
cc: [redacted], Esq., LPL Financial

We have contacted the customer and addressed their concerns.

Service is scheduled 6/29

We received the customer's complaint from the Revdex.com and reached out to the customer to resolve their concerns.  We were able to reach an agreement that should satisfy the customer's needs with no additional expense to the customer.

October 27, 2014
[redacted] E. [redacted]
[redacted] Drive
[redacted] PA 17407
Re: Account ending in [redacted]
Dear Ms. [redacted]:
Please accept this letter as LPL Financial LLC's ("LPL") response to concerns, which you have
/>
expressed regarding the above referenced account and LPL's servicing. Your LPL financial
representative is [redacted] with The Financial Advisory Group.
As I understand it, you requested that we liquidate stocks in your LPL IRA account and then
have the monies rolled into an IRA account at Peoples Bank. You state that after sixty days the
transaction was still pending. You further state that the paperwork was returned numerous times,
for what you perceived to be minor reasons.
In response to your concerns, LPL reviewed your account history and spoke with Mr. [redacted]
concerning your account and the transfer request. Accuracy of paperwork is extremely important
to LPL as this assures us that we are acting responsibly with regards to the servicing of accounts.
As of October 15, the account transfer was successfully completed due to new and accurate
paperwork having been received from Peoples Bank.
As a gesture of goodwill, LPL paid the transfer and maintenance fees for your account transfer.
We trust this matter has been resolved to your satisfaction and wish you well with your financial
future. If you have any questions concerning this letter, please feel free to contact me at
800.877.7210 ext. [redacted].
Sincerely,
[redacted]
Legal Support Associate
Cc: [redacted], The Financial Advisory Group
[redacted] B. [redacted], Esq., LPL Financial

We are working with the Complainant on the above referenced matter to resolve the outstanding paperwork requirements.  We will provide an update upon completion.  Please contact me directly...

with any questions or requests for status updates.  
Respectfully,
 
[redacted]
LPL Financial LLC
[redacted] [redacted]
[redacted]
[redacted]
Direct: [redacted]
Toll Free: [redacted] ext: [redacted]
Fax: [redacted]
E-mail: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I have contacted [redacted] repeatedly and they are still not able to confirm receipt of funds to me. I explained this to [redacted] at LPL. 
I would consider this resolved if [redacted] provided me in writing evidence that they received these funds. 
Regards,
[redacted]

Hello,In order to avoid confusion we do everything in writing. The reason we provide written records is so that after the fact the details of the transaction can not be distorted.We always inform all customers who have Bed Bug issues that our recommendation is to treat the entire house. A intensive has to be performed then 2 or 3 subsequent follow up services.Our service technician informed [redacted] who was relaying information to his wife sitting in another area that our recommendation was to treat the entire house.The [redacted] where not convinced this was necessary and only wanted to treat the area they where getting bitten in, the master bedroom only.They simply would would not listen and went against our professional advice.For this reason they where informed that there would be "No Guarantee".We provided the attached service agreements "That they signed" indicating that the master bedroom only was to be treated and that "Bed Bugs have no guarantee".We tried to go above and beyond by doing free additional services. When I personally learned that Mrs. [redacted] was not happy, had called to cancel services and was treating to file a complaint I immaterially tried to contact them on the phone and sent a follow up email.I received no reply.On the last reply to the going through the Revdex.com I once again offed additional free services and asked them to contact me.I received no reply.I have attached copies of the written engagements that the customer signed. I have attached a copy of the email where I reached out to them trying to resolve the issue.Please contact me directly if you have questions.[redacted]Anteater Exterminating, Inc.| [redacted] Cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is typical of the confusion we have encountered in working with LPL. On two separate occasions, LPL's customer service reps confirmed they had received the forms my broker sent. 
On the second occasion we were told that the forms were out of date and a new template needed to be used. This came after we were provided the original template by LPL only a month prior. 
It's clear at this point that their only interest is in dragging their feet to prevent customers from extracting their funds from their sinking ship.  We received the same treatment repeatedly with every attempt.
Unless they release my funds immediately, I am escalating this to the financial regulatory agency that oversees their license. 
Regards,
[redacted]

Hello,I understand we performed two services at your home in particular the master bedroom to control Bed Bugs. I called and emailed you on 12.20.16 that we would be happy to come back and perform an additional service to the master bedroom room and the adjacent living room at no cost to you. I...

informed you in the email that you would need to perform the same preparation as before. Bed Bugs can be very frustrating and sometimes take repeated services to control. You were informed multiple times to Please be aware that you may need to treat your entire home to fully control the Bed Bugs. Bed Bugs are very cryptic and can hide anywhere and travel distances. It is always our recommendation to do the whole house but sometimes you can do a limited area and control the issue. Keneth was informed about the recommendation to do the whole hose but was also informed that doing a limited area “MAY” or "MAY NOT" control the issue. No guarantee was given in writing or verbally because only a limited area was treated. If we had treated the entire home and you had prepared the entire home properly we would have issued a limited written guarantee. I have attached a copy of the agreements you signed. You can clearly see it is for only the master bedroom and does not have a written guarantee expressed. In fact one of the agreements clearly states in all caps and bold print “ BED BUGS HAVE NO GUARANTEE”. Regardless we have already done one free service to try and make you happy and are were willing to attempt one more in the limited area you chose to treat originally  plus at no additional charge we will do the adjacent living room. Please contact me directly if you have questions or want to schedule your free service. We appreciate your business. Shawn K[redacted]| Anteater Exterminating, Inc.| [redacted] Cell

Dear Ms. [redacted]:
 
LPL Financial LLC received Mr. [redacted]’s September 29, 2015 submission to the Revdex.com of San Diego and issued a response on October 5, 2015.  According to our review, per Mr. [redacted]’s request, LPL transferred his [redacted].  [redacted], the clearing firm, confirmed receipt of the transfer.  A response with this explanation was mailed to Mr. [redacted] on October 5, 2015. 
 
Best regards,
 
[redacted]  LPL Financial LLCAssistant Vice President | Associate Counsel
Legal Department
[redacted]
Charlotte, NC 28217
Office: [redacted]
Mobile: [redacted]
Toll-free: [redacted] |Ext. [redacted]
Fax: [redacted]Email: [redacted]

Dear [redacted]:
 
Please find attached a copy of the final response sent to Mr. [redacted], in reference to Revdex.com ID: [redacted], as requested by your office.  Should you require any additional information, then please do not hesitate to contact me.
 
Best regards,
 
 
[redacted]LPL Financial LLC
Legal Support Associate |Legal
[redacted]
Charlotte, NC 28217
 
Office: [redacted]
Toll-free: [redacted] |Ext. [redacted]
Fax: [redacted]Email: [redacted]