L&R USA Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Brenda ***

In the view of L&R USA INC., the reported customer
concern (ID: ***) is valid and regrettableOn February 6, 2018, the
organization launched its transition to a new software system that resulted in
highly unusual shipping delays for some of our customersIn advance of the
transition,
L&R USA INCnotified its largest distributors, one of which
was involved in this transaction, of the potential for shipping delays
However, we fully take responsibility and express our deepest apologies for the
delayed shipment and inconvenience experienced by the customer.L&R USA
INCtakes pride in the speed with which we ship our products, often the same
day as we receive an orderIt is extremely irregular for customers to
experience problems with product deliveryThe momentous changes involved in
implementing our new software platform have provided a few customers with
unsatisfactory results, but our employees have been working diligently to
resolve any further impediments so that our
customers can enjoy the quality, reliability and quickness of our products and
services once again.L&R USA INCis committed to customer satisfaction
and works with its customers to find positive resolutions to any concerns
Therefore, the company will work with the distributor involved in this
transaction to provide a full refund for the customerWe are truly sorry for
this customer's recent experience with delayed shipping, and we hope that she
will remain one of our valued customers

Company states that the consumer should have received the refund. The consumer had purchased it from an individual vendor, the company worked with the vendor in getting a refund.