LRG Rentals

Dear [redacted] ,This letter is in response to your correspondence of December 7, Nevertheless, we would like to take this opportunity to clarify the contract disputeTherefore, please be advised of the following:Residential Lease AgreementArticle 48, ESCROW DEPOSIT(b) The escrow deposit shall be used by Landlord in whole or part (1) actual damage to rental unit, building in which the rental unit is located, and/or property upon which the building is situated and any appliance furnished by Landlord.Rules and Regulations(3) Maintain a clean and orderly rental unit.Once a week:Damp wipe all horizontal surfaces within the rental unit; vacuum any and all carpets and thoroughly clean stove and refrigerator.Not less than once a month:Thoroughly clean the rental unit and all windows.(5) Not deface, damage, destroy or remove any pail of the rental unit, the building in which the rental unit is located, or the property upon which the building is situated(22-24) All keys given to the tenant at lease signing must be returned upon vacating the unit If all keys are not returned the tenant will be held liable to have our locksmith replace the locks.Ref: Signed November 12,2012LRG Rentals received a day notice of intention to vacate effective October 31, Customer's Statement of the Problem September 7,2016Move out Instructions were issued to the tenant that consist of the following:(2) All personal items must be removed, a fee of $ assessed for non-compliance.(3) All appliances, blinds, cabinets, and fixtures must be cleaned inside and out, a fee of $ assessed per item for item for non-compliance.Closing statement consist of: days to return the security deposit in part or in whole, minus any unpaid utility bills, damages and/or fee for cleaning,October 5, 2016Tenant appeared in person at the rental office to pay the monthly rental installment and requested another copy of the Move out Instructions.Upon vacancy, the tenant contacted the rental office to confirm, and stated their desire to be present for the final inspectionThe agent did not reiterate, emphasize nor make it clear in any way in reference to the inspectionPrior to the scheduled date the agent was on the property for another matter in which she visited the unitAfterwards, they were notified of the findingsThe conversation consisted of the price to clean the appliances and removal of personal propertyThe agent informed the tenant of the fees and said the fees are listed on the letterThe tenant was asked if she received the letter, she responded that she couldn’t find itPossibly, this was a misunderstanding and a lack of communicationLRG Rentals does not make verbal commitments in reference to written policyAnother copy of the Move out Instructions was forwarded at that timeIn addition, the Tenant was still given the opportunity to correct the said itemsAll the same, the cleaning was determined to be unsatisfactory.Escrow DepositThe Escrow Deposit was issued on November 17, 2016; certified mail # [redacted] ***In review, an error was made by APThe check was forwarded to the previous address instead of the current address on fileUnfortunately, LRG Rentals was not informed that is was not received until your communicationAt that time, we contacted the US Postal ServiceWe were informed that the mailing was forwarded back to ***, PA on November 23, then to the US Postal computer data center in Virginia on December 6, to be returned to the sender afterwardsFor that reason, we apologize for that error and for the inconvenience this might have caused.Desired settlementAccording to the letter and lease agreement, you are entitled to receive the remaining balance of the Escrow deposit within days after the termination of the lease agreement At this time, the cleaning fee will not be nullifiedThe removal fee is listed to be $ Upon receipt of the mailing, the original check in the amount of $ will be forwarded to the current address on file.Sincerely,LRG Rentals

Dear ***,This letter is in response to your correspondence of December 7, Nevertheless, we would like to take this opportunity to clarify the contract disputeTherefore, please be advised of the following:Residential Lease AgreementArticle 48, ESCROW DEPOSIT(b) The escrow deposit shall
be used by Landlord in whole or part (1) actual damage to rental unit, building in which the rental unit is located, and/or property upon which the building is situated and any appliance furnished by Landlord.Rules and Regulations(3) Maintain a clean and orderly rental unit.Once a week:Damp wipe all horizontal surfaces within the rental unit; vacuum any and all carpets and thoroughly clean stove and refrigerator.Not less than once a month:Thoroughly clean the rental unit and all windows.(5) Not deface, damage, destroy or remove any pail of the rental unit, the building in which the rental unit is located, or the property upon which the building is situated(22-24) All keys given to the tenant at lease signing must be returned upon vacating the unit If all keys are not returned the tenant will be held liable to have our locksmith replace the locks.Ref: Signed November 12,2012LRG Rentals received a day notice of intention to vacate effective October 31, Customer's Statement of the Problem September 7,2016Move out Instructions were issued to the tenant that consist of the following:(2) All personal items must be removed, a fee of $ assessed for non-compliance.(3) All appliances, blinds, cabinets, and fixtures must be cleaned inside and out, a fee of $ assessed per item for item for non-compliance.Closing statement consist of: days to return the security deposit in part or in whole, minus any unpaid utility bills, damages and/or fee for cleaning,October 5, 2016Tenant appeared in person at the rental office to pay the monthly rental installment and requested another copy of the Move out Instructions.Upon vacancy, the tenant contacted the rental office to confirm, and stated their desire to be present for the final inspectionThe agent did not reiterate, emphasize nor make it clear in any way in reference to the inspectionPrior to the scheduled date the agent was on the property for another matter in which she visited the unitAfterwards, they were notified of the findingsThe conversation consisted of the price to clean the appliances and removal of personal propertyThe agent informed the tenant of the fees and said the fees are listed on the letterThe tenant was asked if she received the letter, she responded that she couldn’t find itPossibly, this was a misunderstanding and a lack of communicationLRG Rentals does not make verbal commitments in reference to written policyAnother copy of the Move out Instructions was forwarded at that timeIn addition, the Tenant was still given the opportunity to correct the said itemsAll the same, the cleaning was determined to be unsatisfactory.Escrow DepositThe Escrow Deposit was issued on November 17, 2016; certified mail #*** *** *** *** ***In review, an error was made by APThe check was forwarded to the previous address instead of the current address on fileUnfortunately, LRG Rentals was not informed that is was not received until your communicationAt that time, we contacted the US Postal ServiceWe were informed that the mailing was forwarded back to ***, PA on November 23, then to the US Postal computer data center in Virginia on December 6, to be returned to the sender afterwardsFor that reason, we apologize for that error and for the inconvenience this might have caused.Desired settlementAccording to the letter and lease agreement, you are entitled to receive the remaining balance of the Escrow deposit within days after the termination of the lease agreement At this time, the cleaning fee will not be nullifiedThe removal fee is listed to be $ Upon receipt of the mailing, the original check in the amount of $ will be forwarded to the current address on file.Sincerely,LRG Rentals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,This letter is in response to your correspondence of December 7, Nevertheless, we would like to take this opportunity to clarify the contract disputeTherefore, please be advised of the following:Residential Lease AgreementArticle 48, ESCROW DEPOSIT(b) The escrow deposit shall
be used by Landlord in whole or part (1) actual damage to rental unit, building in which the rental unit is located, and/or property upon which the building is situated and any appliance furnished by Landlord.Rules and Regulations(3) Maintain a clean and orderly rental unit.Once a week:Damp wipe all horizontal surfaces within the rental unit; vacuum any and all carpets and thoroughly clean stove and refrigerator.Not less than once a month:Thoroughly clean the rental unit and all windows.(5) Not deface, damage, destroy or remove any pail of the rental unit, the building in which the rental unit is located, or the property upon which the building is situated(22-24) All keys given to the tenant at lease signing must be returned upon vacating the unit If all keys are not returned the tenant will be held liable to have our locksmith replace the locks.Ref: Signed November 12,2012LRG Rentals received a day notice of intention to vacate effective October 31, Customer's Statement of the Problem September 7,2016Move out Instructions were issued to the tenant that consist of the following:(2) All personal items must be removed, a fee of $ assessed for non-compliance.(3) All appliances, blinds, cabinets, and fixtures must be cleaned inside and out, a fee of $ assessed per item for item for non-compliance.Closing statement consist of: days to return the security deposit in part or in whole, minus any unpaid utility bills, damages and/or fee for cleaning,October 5, 2016Tenant appeared in person at the rental office to pay the monthly rental installment and requested another copy of the Move out Instructions.Upon vacancy, the tenant contacted the rental office to confirm, and stated their desire to be present for the final inspectionThe agent did not reiterate, emphasize nor make it clear in any way in reference to the inspectionPrior to the scheduled date the agent was on the property for another matter in which she visited the unitAfterwards, they were notified of the findingsThe conversation consisted of the price to clean the appliances and removal of personal propertyThe agent informed the tenant of the fees and said the fees are listed on the letterThe tenant was asked if she received the letter, she responded that she couldn’t find itPossibly, this was a misunderstanding and a lack of communicationLRG Rentals does not make verbal commitments in reference to written policyAnother copy of the Move out Instructions was forwarded at that timeIn addition, the Tenant was still given the opportunity to correct the said itemsAll the same, the cleaning was determined to be unsatisfactory.Escrow DepositThe Escrow Deposit was issued on November 17, 2016; certified mail #*** *** *** *** ***In review, an error was made by APThe check was forwarded to the previous address instead of the current address on fileUnfortunately, LRG Rentals was not informed that is was not received until your communicationAt that time, we contacted the US Postal ServiceWe were informed that the mailing was forwarded back to ***, PA on November 23, then to the US Postal computer data center in Virginia on December 6, to be returned to the sender afterwardsFor that reason, we apologize for that error and for the inconvenience this might have caused.Desired settlementAccording to the letter and lease agreement, you are entitled to receive the remaining balance of the Escrow deposit within days after the termination of the lease agreement At this time, the cleaning fee will not be nullifiedThe removal fee is listed to be $ Upon receipt of the mailing, the original check in the amount of $ will be forwarded to the current address on file.Sincerely,LRG Rentals