L&S Air Conditioning and Heating

On July 27, 2014,I submitted a claim to my home warranty (HW)company to have my central A/C repairedThe HW company gave the job to L&S Air Conditioning and HeatingI called them at 7:a.mon July It was finally repaired on August The weather in Phoenix in July and August is intensely hot, yet we had to wait days for our A/C to be fixedThe delayed completion of service caused my wife and me a great deal of inconvenience, aggravation, and aggravation and stress because I had to call L&S numerous times to find out why I was left waiting for hours for a tech that was supposedly coming, only to result in a no show/no call situationWhat follows here is a timeline of "events" that will best describe the extent of aggravation and stress that my wife and I endured because L&S failed to live up to their responsibilitiesOn July 28, at 7:a.m., I called L&S to schedule a time for them to come and check my A/CA woman said the computer system was down but she would call me in minutesShe didn't callAt 2:p.m., L&S called and said they would be at my house between 8:a.mand 12:noon on July On July 29, by 11:a.m., L&S had not shown upI called them to report the no showI was told someone would come to my house no later than 2:p.mL&S did not show up by 2:p.mI called L&SThe woman who answered had me talk to ***He called the service techHe had trouble hearing him but said the tech would be at my house in to minutesHe said the tech would call me minutes prior to arrivingAt 3:p.m.***, the tech, checked out the unitHe said the fan motor was badHe placed it with a new motor after cutting off the ground wire on the new motorI asked him if it wasn't needed, and he said noWhen he started the unit it was shaking a lotI asked him why it was shaking so much, and he said it was due to a crooked fan blade and that it would be okayHe did not change the fan bladeI asked him how long the motor would last considering the strong vibrationHe said it would last about five yearsAs soon as [redacted] left, the motor stopped workingAt 4:p.m., I called the HW company and reported my problem with L&S [redacted] tried to make contact with L&S but did not succeedShe sent an e-mail to L&S requesting they send someone out first thing the next morning(L&S did not come in the morning.) At 4:p.m., I called L&S to report the problemI talked to [redacted] who said someone would be out between 1:and 5:p.mthe next dayI asked why someone couldn't be at my house in the morningShe said the tech assigned did his paper work in the morningI asked if he could do it later, so he could arrive at my house in the morningShe said she didn't have the authority to change the tech's scheduleOn July 30, at 3:p.mthe tech arrivedI told him what [redacted] at L&S had saidHe said it wasn't trueHe did paper work after each jobHe said, "I've been out doing service calls all morning." He said the compressor was badHe said he would turn in a work order to have it replacedOn July 31, at 8:p.m., the tech arrived and replaced the compressorHe used only three bolts to anchor down the compressorIt takes four boltsWhen I questioned him about the 4th bolt being missing, he said it didn't need itHe had a difficult time installing the new compressor since the copper piping in the unit didn't match the connection on the compressorHe finished at 11:p.mThe unit worked for about five minutes and then stoppedHe checked the unit again and put more Freon in it and checked the registerThe unit started working againHe left at 11:p.mOn August 1, I awoke to a hot houseThe unit kept shutting offI called L&S and reported the problemThey told me someone would be out between 1:and 6:p.mthe next dayI said, "This will be the fourth person coming out to check my unitThis is a great inconvenience and aggravation to my wife and meI haven't had a properly working A/C since July 27." On August 2, at 3:p.ma tech came out to replace the bad motor that had been installed by L&S on July The second new motor stopped working at 4:p.mThe tech had already leftAt 5:p.m., I talked to [redacted] at my HW company and told her the problems I was havingShe put me on hold while she contacted L&SShe said L&S would send someone out August to "evaluate" the unitL&S did not call on August and did not show upOn August 4, at 9:a.m., I called my HW company and told [redacted] about the continuing problems, that L&S did not call or show up on August as they said they would.She put me in contact with ***, a claim manager at the HW companyI explained the problem, and she put me on hold while she called L&SL&S said they would call me to set a time to check the unitAt 12:p.m., I had yet to hear from L&SI called them and talked to [redacted] who said, "I have you scheduled for todayYou are on a No-Time-Frame." I asked her what that meantShe said, "I don't know when they'll get to you [redacted] (the tech) will call you an hour before coming to your house." At 6:p.m., I called L&SThey said [redacted] was still scheduled to come out, and that techs work with head lamps at nightAt 12:midnight, no one had shown up and no one had calledOn August 5, at 6:a.m., (I had stayed up until midnight the night before in my home saiting for L&S to showI spoke with ***, in Claims Resolution at my HW company, and asked him to please, please immediately assign my case to another contractorThe HW company had told me days earlier that it wanted to give L&S an opportunity (a second chance) to correct the problemI believed that opportunity had been extended to the point that my wife and had suffered greatlyI said, "Do you know how hot it is in July and August in Phoenix?" [redacted] told me that another company would not take a job that another contractor had startedI was getting mixed messagesI told [redacted] to not bother calling L&SI told him to put me in contact with his supervisorAt 6:a.m., I spoke to ***, supervisor in Claims Resolution for the HW company, at ExtShe said she would report my problem with L&S to Contracting Relations, who hires contractors for the HW companyShe put me on hold to contact L&SShe e-mailed L&S to contact me ASAPThe HW company offere me $towards the purchase of a portable A/C***, claims specialist, Ext4697, was assigned to my caseAt 7:a.m., I called L&S and told them that I talked to the HW company to report no show/no call of [redacted] the L&S tech who was supposed to come and check my unit the day beforeI talked to [redacted] and told her the same story I had told the HW companyShe put me on hold and talked to a supervisor [redacted] called dispatcher to let him know he was not going to arriveDispatcher did not relay message to me***, Ext121, told me Shawnte would be at my house between 3:and 8:p.mAt 6:p.m., I called L&S to ask how much longer till [redacted] would show upI talked to [redacted] and she said when one is scheduled between 3:and 8:p.m., the tech shows up between 7:and 8:p.mI asked if any visits are made between 3:and 7:p.mShe said the techs take care of the calls in the order they come inAt 8:p.m., the tech arrived, and he discovered the second motor put in was the wrong one, too many RPMs--motor was overheatingA/C unit needed one with less RPMsOn August 6, tech came and put in the third motor with less RPMsUnit is now workingMy experience with L&S was extremely negative

I had to deal with L&S due to using my home warranty to request getting mymy a/c fixed On the first visit, they inspected the unit, determined the coil needed to be cleanedThey told me it would be $to come back and clean the coilI said OK, do I need to pay the warranty service fee now? They told me no, that will be taken care of when they come back I paid the $on the second visit and later get a bill from the home warranty companyI tell ththe warranty company I already paid the fee through L&SWarranty company reaches out to L&S and is told I didn't pay the service fee and threatens to send me to collections Definitely would not use this company by my own choice

I used this company through my home owners insurance to repair my air conditioning unit. It took over 2 weeks with multiple phone calls to them and to my insurance to have the air conditioner repaired. On 5 separate occasions, L&S made an appointment with me (over a 5 hr time window) and they failed to show up or call. Their office closes at 5pm and they do not answer the phone number on their "emergency" line. They do not return voice messages and their clerks arent even able to get a hold of their technicians. Stay away from this company as they are unable to do simple repairs in a timely manner.

On July 27, 2014,I submitted a claim to my home warranty (HW)company to have my central A/C repaired. The HW company gave the job to L&S Air Conditioning and Heating. I called them at 7:30 a.m. on July 28. It was finally repaired on August 6. The weather in Phoenix in July and August is intensely hot, yet we had to wait 10 days for our A/C to be fixed. The delayed completion of service caused my wife and me a great deal of inconvenience, aggravation, and stress: Inconvenience because we had to stay with relatives most of those 10 days; aggravation and stress because I had to call L&S numerous times to find out why I was left waiting for hours for a tech that was supposedly coming, only to result in a no show/no call situation. What follows here is a timeline of "events" that will best describe the extent of aggravation and stress that my wife and I endured because L&S failed to live up to their responsibilities.
On July 28, at 7:30 a.m., I called L&S to schedule a time for them to come and check my A/C. A woman said the computer system was down but she would call me in 30 minutes. She didn't call. At 2:00 p.m., L&S called and said they would be at my house between 8:00 a.m. and 12:00 noon on July 29.
On July 29, by 11:50 a.m., L&S had not shown up. I called them to report the no show. I was told someone would come to my house no later than 2:00 p.m. L&S did not show up by 2:00 p.m. I called L&S. The woman who answered had me talk to [redacted]. He called the service tech. He had trouble hearing him but said the tech would be at my house in 60 to 90 minutes. He said the tech would call me 30 minutes prior to arriving.
At 3:20 p.m.[redacted], the tech, checked out the unit. He said the fan motor was bad. He placed it with a new motor after cutting off the ground wire on the new motor. I asked him if it wasn't needed, and he said no. When he started the unit it was shaking a lot. I asked him why it was shaking so much, and he said it was due to a crooked fan blade and that it would be okay. He did not change the fan blade. I asked him how long the motor would last considering the strong vibration. He said it would last about five years. As soon as [redacted] left, the motor stopped working.
At 4:30 p.m., I called the HW company and reported my problem with L&S. [redacted] tried to make contact with L&S but did not succeed. She sent an e-mail to L&S requesting they send someone out first thing the next morning. (L&S did not come in the morning.)
At 4:40 p.m., I called L&S to report the problem. I talked to [redacted] who said someone would be out between 1:00 and 5:00 p.m. the next day. I asked why someone couldn't be at my house in the morning. She said the tech assigned did his paper work in the morning. I asked if he could do it later, so he could arrive at my house in the morning. She said she didn't have the authority to change the tech's schedule.
On July 30, at 3:20 p.m. the tech arrived. I told him what [redacted] at L&S had said. He said it wasn't true. He did paper work after each job. He said, "I've been out doing service calls all morning." He said the compressor was bad. He said he would turn in a work order to have it replaced.
On July 31, at 8:15 p.m., the tech arrived and replaced the compressor. He used only three bolts to anchor down the compressor. It takes four bolts. When I questioned him about the 4th bolt being missing, he said it didn't need it. He had a difficult time installing the new compressor since the copper piping in the unit didn't match the connection on the compressor. He finished at 11:00 p.m. The unit worked for about five minutes and then stopped. He checked the unit again and put more Freon in it and checked the register. The unit started working again. He left at 11:35 p.m.
On August 1, I awoke to a hot house. The unit kept shutting off. I called L&S and reported the problem. They told me someone would be out between 1:00 and 6:00 p.m. the next day. I said, "This will be the fourth person coming out to check my unit. This is a great inconvenience and aggravation to my wife and me. I haven't had a properly working A/C since July 27."
On August 2, at 3:15 p.m. a tech came out to replace the bad motor that had been installed by L&S on July 29. The second new motor stopped working at 4:00 p.m. The tech had already left.
At 5:06 p.m., I talked to [redacted] at my HW company and told her the problems I was having. She put me on hold while she contacted L&S. She said L&S would send someone out August 3 to "evaluate" the unit. L&S did not call on August 3 and did not show up.
On August 4, at 9:50 a.m., I called my HW company and told [redacted] about the continuing problems, that L&S did not call or show up on August 3 as they said they would.She put me in contact with [redacted], a claim manager at the HW company. I explained the problem, and she put me on hold while she called L&S. L&S said they would call me to set a time to check the unit.
At 12:55 p.m., I had yet to hear from L&S. I called them and talked to [redacted] who said, "I have you scheduled for today. You are on a No-Time-Frame." I asked her what that meant. She said, "I don't know when they'll get to you. [redacted] (the tech) will call you an hour before coming to your house."
At 6:45 p.m., I called L&S. They said [redacted] was still scheduled to come out, and that techs work with head lamps at night.
At 12:00 midnight, no one had shown up and no one had called.
On August 5, at 6:00 a.m., (I had stayed up until midnight the night before in my home saiting for L&S to show. I spoke with [redacted], in Claims Resolution at my HW company, and asked him to please, please immediately assign my case to another contractor. The HW company had told me days earlier that it wanted to give L&S an opportunity (a second chance) to correct the problem. I believed that opportunity had been extended to the point that my wife and had suffered greatly. I said, "Do you know how hot it is in July and August in Phoenix?" [redacted] told me that another company would not take a job that another contractor had started. I was getting mixed messages. I told [redacted] to not bother calling L&S. I told him to put me in contact with his supervisor.
At 6:30 a.m., I spoke to [redacted], supervisor in Claims Resolution for the HW company, at Ext. 5530. She said she would report my problem with L&S to Contracting Relations, who hires contractors for the HW company. She put me on hold to contact L&S. She e-mailed L&S to contact me ASAP. The HW company offere me $50 towards the purchase of a portable A/C. [redacted], claims specialist, Ext. 4697, was assigned to my case.
At 7:30 a.m., I called L&S and told them that I talked to the HW company to report no show/no call of [redacted] the L&S tech who was supposed to come and check my unit the day before. I talked to [redacted] and told her the same story I had told the HW company. She put me on hold and talked to a supervisor. [redacted] called dispatcher to let him know he was not going to arrive. Dispatcher did not relay message to me. [redacted], Ext. 121, told me Shawnte would be at my house between 3:00 and 8:00 p.m.
At 6:00 p.m., I called L&S to ask how much longer till [redacted] would show up. I talked to [redacted] and she said when one is scheduled between 3:00 and 8:00 p.m., the tech shows up between 7:00 and 8:00 p.m. I asked if any visits are made between 3:00 and 7:00 p.m. She said the techs take care of the calls in the order they come in.
At 8:00 p.m., the tech arrived, and he discovered the second motor put in was the wrong one, too many RPMs--motor was overheating. A/C unit needed one with less RPMs.
On August 6, tech came and put in the third motor with less RPMs. Unit is now working. My experience with L&S was extremely negative.

We have used several different air conditioning companies. L&S Air Conditioning and Heating is by far the worst air conditioning company that we have ever worked at. We were assigned L&S by our home warranty company. They came out at least three separate times and they gave us a different diagnosis each time. Their technicians are extremely inexperienced and did not do the job right, any of the times. They eventually rewired our AC unit to make it work, leaving wiring sticking outside of the unit. However, they rewired it so that our heater would not work. We had to pay to have a company come out several times. To top things off, they never reported our payment to our home warranty company, which put us in bad standing. In addition, we started to get collections calls for the payment. It took over a month to straighten the payment issue out, and I am now monitoring my credit report closely. The home warranty company stated that we had to give them a chance to repair it and we refused. When we finally got another company out to fix the issue, they said that they get frequent calls to fix issues that L&S has caused. I would try to fix the AC/Heating unit myself before working with L&S again. They are extremely inexperienced and dishonest.

We were referred to L&S by our home warranty. They gave us a five hour window in which they would arrive, but did not call or show up. We called them and they advised the technician was running behind but was still coming and would call. They never showed up. I called my warranty to complain and L&S lied and told them that they came and we didn't answer the door. It's been nearly a week and we still have no air in this Arizona heat! Worst company ever!

I was asigned this company through my home warranty. They contacted me to schedule the tech for the next day. He was supposed to call ahead when he was on the way before he showed. He no call/no show. At 1236 I called company and the lady said he had just left to come do the AC repair he would be at my house by 1PM. My wife and I opened our garage to wait for him. We saw an unmarked van pull up at 1:20. The man inside looked around and then without saying a word left. Not sure it was the tech I called company again and this time the lady said sure he was still there but would NOT be servicing our unit. She said he had come out and measured his ladder and it could not reach the roof of our 2 story home.(lie #1) So he was declining service. I told her he had never made contact or even stepped out the van. Plus he was not at the home, but he could come back and use the back balcony to get to roof easier. She responded that he was unable to return because they had already cancelled the work order and he was 30 minutes away(lie #2) I asked How so?. So she said at 1256 he had called with his unequiped ladders of 32 feet did not reach so she had contacted the home warranty and cancelled the job. I told her my 20 foot ladder was sufficient to get up there. Besides how can they cancel a work order without ever contacting me at any time or checking yhe unit? Her response was that their company could only use their ladders and even though the 32 feet would be enough the tech did not have it with him other techs had all of the ladders. (Lie #3 contradicting what she said earlier). I told her I did not mind waiting for another one of the techs to stop by since I had taken the day off to be there, she answred with the fact none of the techs carried ladders that reached my 2nd story home roof. (Lie #4 really? an AC company that can't reach a roof?) When I told her my infant son was shaking from the cold at night when the unit failed she said she had not needed her heater so my kids should be fine. (WHAT!!!). She finished by saying no matter what I said they would not be servicing my unit with any tech at any time. And hung up. I of course called the home warranty company to see if they could change company and learned that L &S had NOT cancelled the work order like the lady said(lie#5).
Luckly no work had started and I was assigned a new repair company.

Unfortunately, my home warranty company, First American, is contracted with L & S which leaves me with no options to NOT use them. Horrible customer service. Extremely long hold times on the phone. They cancelled my work order in error and did nothing to assist me, except schedule me the next day. Then, they didn't show up. My A/C went out Sunday night and L & S got the work order on Monday morning. It's Friday morning and I'm still waiting for a tech to show up. And, they "can't figure out what happened." HORRIBLE. They deserve the F rating.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 1/10/14 at 5:00PM [redacted] with L&S came to the house and inspected the previous work. He made the statement that the previous job should not have been done the way it was.  [redacted] informed us L&S Air Conditiong will replace the coil with a new coil and recharge the freon at no charge whatsoever to us the homeowner. [redacted] left us an invoice which stated this as the job to be preformed. [redacted] recharged the freon in our unit and got us heat.  [redacted] said until they replace the coil with a new one he would return as often as needed if the freon leaks out to keep us in heat. [redacted] also said he needed to order the coil from the warranty company. He would do this first thing Saturday morning 1/11/14 and call us when he did.  [redacted] called Saturday 1/11/14 at 8:30 AM and informed me the warranty company was not open until Monday 1/13/14. [redacted] said he would call them on Monday 1/13/14 order the coil and call us to let us know he ordered the part.  As of this time Monday 1/13/14 at 11:30 AM I have not heard from [redacted] or anyone at L& S air Conditioning.  Regards,[redacted]Regards,[redacted]

I was asigned this company through my home warranty. They contacted me to schedule the tech for the next day. He was supposed to call ahead when he was on the way before he showed. He no call/no show. At 1236 I called company and the lady said he had just left to come do the AC repair he would be at my house by 1PM. My wife and I opened our garage to wait for him. We saw an unmarked van pull up at 1:20. The man inside looked around and then without saying a word left. Not sure it was the tech I called company again and this time the lady said sure he was still there but would NOT be servicing our unit. She said he had come out and measured his ladder and it could not reach the roof of our 2 story home.(lie #1) So he was declining service. I told her he had never made contact or even stepped out the van. Plus he was not at the home, but he could come back and use the back balcony to get to roof easier. She responded that he was unable to return because they had already cancelled the work order and he was 30 minutes away(lie #2) I asked How so?. So she said at 1256 he had called with his unequiped ladders of 32 feet did not reach so she had contacted the home warranty and cancelled the job. I told her my 20 foot ladder was sufficient to get up there. Besides how can they cancel a work order without ever contacting me at any time or checking yhe unit? Her response was that their company could only use their ladders and even though the 32 feet would be enough the tech did not have it with him other techs had all of the ladders. (Lie #3 contradicting what she said earlier). I told her I did not mind waiting for another one of the techs to stop by since I had taken the day off to be there, she answred with the fact none of the techs carried ladders that reached my 2nd story home roof. (Lie #4 really? an AC company that can't reach a roof?) When I told her my infant son was shaking from the cold at night when the unit failed she said she had not needed her heater so my kids should be fine. (WHAT!!!). She finished by saying no matter what I said they would not be servicing my unit with any tech at any time. And hung up. I of course called the home warranty company to see if they could change company and learned that L &S had NOT cancelled the work order like the lady said(lie#5).

Luckly no work had started and I was assigned a new repair company.

We have used several different air conditioning companies. L&S Air Conditioning and Heating is by far the worst air conditioning company that we have ever worked at. We were assigned L&S by our home warranty company. They came out at least three separate times and they gave us a different diagnosis each time. Their technicians are extremely inexperienced and did not do the job right, any of the times. They eventually rewired our AC unit to make it work, leaving wiring sticking outside of the unit. However, they rewired it so that our heater would not work. We had to pay to have a company come out several times. To top things off, they never reported our payment to our home warranty company, which put us in bad standing. In addition, we started to get collections calls for the payment. It took over a month to straighten the payment issue out, and I am now monitoring my credit report closely. The home warranty company stated that we had to give them a chance to repair it and we refused. When we finally got another company out to fix the issue, they said that they get frequent calls to fix issues that L&S has caused. I would try to fix the AC/Heating unit myself before working with L&S again. They are extremely inexperienced and dishonest.

We were referred to L&S by our home warranty. They gave us a five hour window in which they would arrive, but did not call or show up. We called them and they advised the technician was running behind but was still coming and would call. They never showed up. I called my warranty to complain and L&S lied and told them that they came and we didn't answer the door. It's been nearly a week and we still have no air in this Arizona heat! Worst company ever!

On July 27, 2014,I submitted a claim to my home warranty (HW)company to have my central A/C repaired. The HW company gave the job to L&S Air Conditioning and Heating. I called them at 7:30 a.m. on July 28. It was finally repaired on August 6. The weather in Phoenix in July and August is intensely hot, yet we had to wait 10 days for our A/C to be fixed. The delayed completion of service caused my wife and me a great deal of inconvenience, aggravation, and stress: Inconvenience because we had to stay with relatives most of those 10 days; aggravation and stress because I had to call L&S numerous times to find out why I was left waiting for hours for a tech that was supposedly coming, only to result in a no show/no call situation. What follows here is a timeline of "events" that will best describe the extent of aggravation and stress that my wife and I endured because L&S failed to live up to their responsibilities.
On July 28, at 7:30 a.m., I called L&S to schedule a time for them to come and check my A/C. A woman said the computer system was down but she would call me in 30 minutes. She didn't call. At 2:00 p.m., L&S called and said they would be at my house between 8:00 a.m. and 12:00 noon on July 29.
On July 29, by 11:50 a.m., L&S had not shown up. I called them to report the no show. I was told someone would come to my house no later than 2:00 p.m. L&S did not show up by 2:00 p.m. I called L&S. The woman who answered had me talk to [redacted]. He called the service tech. He had trouble hearing him but said the tech would be at my house in 60 to 90 minutes. He said the tech would call me 30 minutes prior to arriving.
At 3:20 p.m.[redacted], the tech, checked out the unit. He said the fan motor was bad. He placed it with a new motor after cutting off the ground wire on the new motor. I asked him if it wasn't needed, and he said no. When he started the unit it was shaking a lot. I asked him why it was shaking so much, and he said it was due to a crooked fan blade and that it would be okay. He did not change the fan blade. I asked him how long the motor would last considering the strong vibration. He said it would last about five years. As soon as [redacted] left, the motor stopped working.
At 4:30 p.m., I called the HW company and reported my problem with L&S. [redacted] tried to make contact with L&S but did not succeed. She sent an e-mail to L&S requesting they send someone out first thing the next morning. (L&S did not come in the morning.)
At 4:40 p.m., I called L&S to report the problem. I talked to [redacted] who said someone would be out between 1:00 and 5:00 p.m. the next day. I asked why someone couldn't be at my house in the morning. She said the tech assigned did his paper work in the morning. I asked if he could do it later, so he could arrive at my house in the morning. She said she didn't have the authority to change the tech's schedule.
On July 30, at 3:20 p.m. the tech arrived. I told him what [redacted] at L&S had said. He said it wasn't true. He did paper work after each job. He said, "I've been out doing service calls all morning." He said the compressor was bad. He said he would turn in a work order to have it replaced.
On July 31, at 8:15 p.m., the tech arrived and replaced the compressor. He used only three bolts to anchor down the compressor. It takes four bolts. When I questioned him about the 4th bolt being missing, he said it didn't need it. He had a difficult time installing the new compressor since the copper piping in the unit didn't match the connection on the compressor. He finished at 11:00 p.m. The unit worked for about five minutes and then stopped. He checked the unit again and put more Freon in it and checked the register. The unit started working again. He left at 11:35 p.m.
On August 1, I awoke to a hot house. The unit kept shutting off. I called L&S and reported the problem. They told me someone would be out between 1:00 and 6:00 p.m. the next day. I said, "This will be the fourth person coming out to check my unit. This is a great inconvenience and aggravation to my wife and me. I haven't had a properly working A/C since July 27."
On August 2, at 3:15 p.m. a tech came out to replace the bad motor that had been installed by L&S on July 29. The second new motor stopped working at 4:00 p.m. The tech had already left.
At 5:06 p.m., I talked to [redacted] at my HW company and told her the problems I was having. She put me on hold while she contacted L&S. She said L&S would send someone out August 3 to "evaluate" the unit. L&S did not call on August 3 and did not show up.
On August 4, at 9:50 a.m., I called my HW company and told [redacted] about the continuing problems, that L&S did not call or show up on August 3 as they said they would.She put me in contact with [redacted], a claim manager at the HW company. I explained the problem, and she put me on hold while she called L&S. L&S said they would call me to set a time to check the unit.
At 12:55 p.m., I had yet to hear from L&S. I called them and talked to [redacted] who said, "I have you scheduled for today. You are on a No-Time-Frame." I asked her what that meant. She said, "I don't know when they'll get to you. [redacted] (the tech) will call you an hour before coming to your house."
At 6:45 p.m., I called L&S. They said [redacted] was still scheduled to come out, and that techs work with head lamps at night.
At 12:00 midnight, no one had shown up and no one had called.
On August 5, at 6:00 a.m., (I had stayed up until midnight the night before in my home saiting for L&S to show. I spoke with [redacted], in Claims Resolution at my HW company, and asked him to please, please immediately assign my case to another contractor. The HW company had told me days earlier that it wanted to give L&S an opportunity (a second chance) to correct the problem. I believed that opportunity had been extended to the point that my wife and had suffered greatly. I said, "Do you know how hot it is in July and August in Phoenix?" [redacted] told me that another company would not take a job that another contractor had started. I was getting mixed messages. I told [redacted] to not bother calling L&S. I told him to put me in contact with his supervisor.
At 6:30 a.m., I spoke to [redacted], supervisor in Claims Resolution for the HW company, at Ext. 5530. She said she would report my problem with L&S to Contracting Relations, who hires contractors for the HW company. She put me on hold to contact L&S. She e-mailed L&S to contact me ASAP. The HW company offere me $50 towards the purchase of a portable A/C. [redacted], claims specialist, Ext. 4697, was assigned to my case.
At 7:30 a.m., I called L&S and told them that I talked to the HW company to report no show/no call of [redacted] the L&S tech who was supposed to come and check my unit the day before. I talked to [redacted] and told her the same story I had told the HW company. She put me on hold and talked to a supervisor. [redacted] called dispatcher to let him know he was not going to arrive. Dispatcher did not relay message to me. [redacted], Ext. 121, told me Shawnte would be at my house between 3:00 and 8:00 p.m.
At 6:00 p.m., I called L&S to ask how much longer till [redacted] would show up. I talked to [redacted] and she said when one is scheduled between 3:00 and 8:00 p.m., the tech shows up between 7:00 and 8:00 p.m. I asked if any visits are made between 3:00 and 7:00 p.m. She said the techs take care of the calls in the order they come in.
At 8:00 p.m., the tech arrived, and he discovered the second motor put in was the wrong one, too many RPMs--motor was overheating. A/C unit needed one with less RPMs.
On August 6, tech came and put in the third motor with less RPMs. Unit is now working. My experience with L&S was extremely negative.

I used this company through my home owners insurance to repair my air conditioning unit. It took over 2 weeks with multiple phone calls to them and to my insurance to have the air conditioner repaired. On 5 separate occasions, L&S made an appointment with me (over a 5 hr time window) and they failed to show up or call. Their office closes at 5pm and they do not answer the phone number on their "emergency" line. They do not return voice messages and their clerks arent even able to get a hold of their technicians. Stay away from this company as they are unable to do simple repairs in a timely manner.

I had to deal with L&S due to using my home warranty to request getting mymy a/c fixed. On the first visit, they inspected the unit, determined the coil needed to be cleaned. They told me it would be $300 to come back and clean the coil. I said OK, do I need to pay the warranty service fee now? They told me no, that will be taken care of when they come back. I paid the $300 on the second visit and later get a bill from the home warranty company. I tell ththe warranty company I already paid the fee through L&S. Warranty company reaches out to L&S and is told I didn't pay the service fee and threatens to send me to collections. Definitely would not use this company by my own choice.

Management has decided to replace the entire unit at no cost to the h/o.  This is has been discussed with the h/o and has been tentaviely scheduled for thursday January 23rd 2014.

Unfortunately, my home warranty company, First American, is contracted with L & S which leaves me with no options to NOT use them. Horrible customer service. Extremely long hold times on the phone. They cancelled my work order in error and did nothing to assist me, except schedule me the next day. Then, they didn't show up. My A/C went out Sunday night and L & S got the work order on Monday morning. It's Friday morning and I'm still waiting for a tech to show up. And, they "can't figure out what happened." HORRIBLE. They deserve the F rating.

After haven spoken to the H/O he has agreed to allow us to send out a service tech today (1/10/2014) to inspect the work that was previously done. The technician will be calling the h/o to give him a time of arrival. The technicians report will determine a further course of actions taken by our...

company.