There are two primary reasons that water goes over gutters: A) they need diverters, or B) the gutters and downspouts are too narrow.We installed diverters as agreed, but he was also told multiple times he needs a larger gutter and downspout which he does not want to get. Our diverters were...
professionally installed and making taller ones will not solve his problem. However, we will go ahead and install taller ones per his request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Here are some bottom lines:A) [redacted] paid us in full indicating he liked how much decking we replaced last which he easily saw from inside his garage.B) [redacted] complains about our work, but he never said it leaks in our work area and we have had many rains since then. If he had a legitimate complaint about our work leaking IN OUR CONTRACTED WORK AREA, he would have taken me up on my offer to go look and for him to pay me if it is not leaking in our area. I offered multiple times and he refused because he knows he only wants to make a mountain about a board in the area outside of our work area that was not caulked well. Again, though he refuses to accept it as a favor, it is a favor to the next contractor who he should hire to fix the leak in the separate area to not have to go through fresh caulk to do so.C) I will be glad to meet with any third independent party to discuss the scope of our work and listen to any complaints toward what we were contracted to do. If he wants further caulk on the one board that I'm told our crew did for him in showing him of a totally separte leak below our work area, I'll put caulk on that board at no charge. As for the free work we did in showing him this other leak, he is obviously determined to show me that no good deed for him will go unpunished. I will even go and look even if an independent party does not want to go there to meet me.D) I wonder if [redacted] distinquished our area from his other leak when discussing it with [redacted]. He has yet to admit to the new leak that our crew proved to him exists and he never told them they were incorrect when there. To the contrary, he was upset he was proved wrong and left and refused to talk to us. If he is so certain of his position, he would likely not say that he does not want me to go to his house now. While my two hispanic employees did speak Spanish at times, they do speak fluent English and he knows it. His apparent contempt for Hispanics is unfortunate.
Sorry for the delayed response to you. While my response was delayed to you, it was not to the homeowner. I called them very soon after reading the complaint - just before or after Thanksgiving - and all issues were amicably resolved. I could elaborate, but I see no value in doing...
so. We had a wonderful conversation as though no issue exists. Please let me know if I can be of further assistance.
There are two primary reasons that water goes over gutters: A) they need diverters, or B) the gutters and downspouts are too narrow.We installed diverters as agreed, but he was also told multiple times he needs a larger gutter and downspout which he does not want to get. Our diverters were...
professionally installed and making taller ones will not solve his problem. However, we will go ahead and install taller ones per his request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Here are some bottom lines:A) [redacted] paid us in full indicating he liked how much decking we replaced last which he easily saw from inside his garage.B) [redacted] complains about our work, but he never said it leaks in our work area and we have had many rains since then. If he had a legitimate complaint about our work leaking IN OUR CONTRACTED WORK AREA, he would have taken me up on my offer to go look and for him to pay me if it is not leaking in our area. I offered multiple times and he refused because he knows he only wants to make a mountain about a board in the area outside of our work area that was not caulked well. Again, though he refuses to accept it as a favor, it is a favor to the next contractor who he should hire to fix the leak in the separate area to not have to go through fresh caulk to do so.C) I will be glad to meet with any third independent party to discuss the scope of our work and listen to any complaints toward what we were contracted to do. If he wants further caulk on the one board that I'm told our crew did for him in showing him of a totally separte leak below our work area, I'll put caulk on that board at no charge. As for the free work we did in showing him this other leak, he is obviously determined to show me that no good deed for him will go unpunished. I will even go and look even if an independent party does not want to go there to meet me.D) I wonder if [redacted] distinquished our area from his other leak when discussing it with [redacted]. He has yet to admit to the new leak that our crew proved to him exists and he never told them they were incorrect when there. To the contrary, he was upset he was proved wrong and left and refused to talk to us. If he is so certain of his position, he would likely not say that he does not want me to go to his house now. While my two hispanic employees did speak Spanish at times, they do speak fluent English and he knows it. His apparent contempt for Hispanics is unfortunate.
Sorry for the delayed response to you. While my response was delayed to you, it was not to the homeowner. I called them very soon after reading the complaint - just before or after Thanksgiving - and all issues were amicably resolved. I could elaborate, but I see no value in doing...
so. We had a wonderful conversation as though no issue exists. Please let me know if I can be of further assistance.