Revdex.com and [redacted] We have worked with [redacted] to fulfill all that was promised in writing at the time of the sale in regards to the purchase of the [redacted] .At the time of the sale Valley was already in the process of completing a safety inspection on the vehicle as well as had parts on order to finish up the work that was agreed to in order to get the vehicle on the lot for saleThat work was the oil and filter change, replacement of the front brakes, a oil pan reseal and transmission pan reseal, replacement of the valve cover gasket, replacement of the transmission line, replace the passenger side tail light lens, and get the [redacted] detailed.When [redacted] came to look at the vehicle all this was disclosed as what we were going to be doing to the vehicle otherwise the vehicle was being sold as isThere was an issue at the time of sale that the sales associate failed to disclose the dealer handling fee in which we worked with [redacted] on the selling price of the vehicle to make this right with the clientAlso, as a standard practice to make sure we avoid any misunderstandings down the road we put in writing what is owed to the customer, as well as what the customer owes the dealershipAttached you will find the We owe/ You owe form which discloses all of what Valley would be doing to the vehicle prior to deliveryWhich included the front brakes, oil pan reseal, transmission pan reseal, valve cover gasket work, replacement of the transmission line, replacement of the passenger side tail light lens, and the vehicle getting detailedAttached is the repair order for the completion of this work, as well as the Invoice from the detail company we use showing the detail being completeAfter the work was completed the sales associate drove the vehicle down to [redacted] as promised to deliver the vehicleAt this time [redacted] contacted us letting us know he was unhappy with the detail and the Manager at the time gave [redacted] the option to return the vehicle if he was unhappy or we would re-detail the vehicleIt was agreed that we would re-detail the vehicleThe sales associate got the vehicle back to Valley so we could get it re-detailed, in the mean time we provided [redacted] with a loaner vehicle to try to assist with any inconvenience there might be with us having his vehicleAttached is a copy of the Invoice for the second detail to resolve the issueUpon picking the vehicle up there was nothing said in regards to being unhappy until reviews went up about the dealershipAt that point [redacted] and the dealership exchanged communication in which it resulted in the dealership offering to issue [redacted] $so that he could take the vehicle to a facility he would be happy with in getting the [redacted] detailedThe mutual release was brought up to get all in writing as well as make sure there are no miss understandings with issuing the money back to [redacted] as we would not have a relationship with the detail company that he would choose at that pointOur offer still stands to provide [redacted] the $to get the vehicle detailed at a business of his choiceIn regards to the tune up, it was not something that was agreed upon at the time of purchase with the vehicle and if [redacted] deems a tune up in necessary it is on him at that pointWe completed all the work that was promised at the time of saleIf a tune up is something that [redacted] wants to have done we would be happy to offer him employee cost on getting the tune up donePlease reach out with any further questions on the matter as it has been our goal to provide all that was promised as well as take the best possible care of [redacted] Sincerely, [redacted]
Service manager will reach out to customer on 12/and work on a resolution for a loaner while the vehicle is in for diagnostic and possible warranty repair/claim Service manager will also address ordering the correct [redacted] license plate screws and make sure the rear plate holder is secure.Warren S***-----General Manager Valley Nissan303-776-
Good morning ***, As we spoke on the phone yesterday we will be refunding you the $595.00, I will get that turned in today and we will get it mailed out to you as soon as possible, with the Holiday coming up it should take about 7-business days for you to receive itIf you don't please don't see the check in that time frame please don't hesitate to reach out to meI apologize about the frustrations and the untimeliness of refunding you the money but appreciate you bringing it to my attention so that I can get you taken care of as well as work with my team to improve our processesIf you have any further questions [redacted] please don't hesitate to reach out and let me know all my contact information is below Jake L [redacted] General ManagerValley Subaru of Longmont [redacted]
Thank you for bringing the issue to our attention and thank you for the time on the phone todayWe have looked into this and through our discussion with [redacted] we have agreed that there was a high payoff and there was a promise to reimbursement for floor matsWe have agreed that the amount for the floor mats was $and the high payoff was for the amount of $We have agreed to issue the difference which would be $back to [redacted] and [redacted] for this amountThis will be processed in the payment will be sent outIf there is any questions or something that needs to change you can reach me at [redacted] and ask for [redacted] Sorry about the miscommunication and glad that we could work this out [redacted] ***Valley Nissan General Manager [redacted]
Revdex.com and [redacted] We have worked with [redacted] to fulfill all that was promised in writing at the time of the sale in regards to the purchase of the [redacted] .At the time of the sale Valley was already in the process of completing a safety inspection on the vehicle as well as had parts on order to finish up the work that was agreed to in order to get the vehicle on the lot for saleThat work was the oil and filter change, replacement of the front brakes, a oil pan reseal and transmission pan reseal, replacement of the valve cover gasket, replacement of the transmission line, replace the passenger side tail light lens, and get the [redacted] detailed.When [redacted] came to look at the vehicle all this was disclosed as what we were going to be doing to the vehicle otherwise the vehicle was being sold as isThere was an issue at the time of sale that the sales associate failed to disclose the dealer handling fee in which we worked with [redacted] on the selling price of the vehicle to make this right with the clientAlso, as a standard practice to make sure we avoid any misunderstandings down the road we put in writing what is owed to the customer, as well as what the customer owes the dealershipAttached you will find the We owe/ You owe form which discloses all of what Valley would be doing to the vehicle prior to deliveryWhich included the front brakes, oil pan reseal, transmission pan reseal, valve cover gasket work, replacement of the transmission line, replacement of the passenger side tail light lens, and the vehicle getting detailedAttached is the repair order for the completion of this work, as well as the Invoice from the detail company we use showing the detail being completeAfter the work was completed the sales associate drove the vehicle down to [redacted] as promised to deliver the vehicleAt this time [redacted] contacted us letting us know he was unhappy with the detail and the Manager at the time gave [redacted] the option to return the vehicle if he was unhappy or we would re-detail the vehicleIt was agreed that we would re-detail the vehicleThe sales associate got the vehicle back to Valley so we could get it re-detailed, in the mean time we provided [redacted] with a loaner vehicle to try to assist with any inconvenience there might be with us having his vehicleAttached is a copy of the Invoice for the second detail to resolve the issueUpon picking the vehicle up there was nothing said in regards to being unhappy until reviews went up about the dealershipAt that point [redacted] and the dealership exchanged communication in which it resulted in the dealership offering to issue [redacted] $so that he could take the vehicle to a facility he would be happy with in getting the [redacted] detailedThe mutual release was brought up to get all in writing as well as make sure there are no miss understandings with issuing the money back to [redacted] as we would not have a relationship with the detail company that he would choose at that pointOur offer still stands to provide [redacted] the $to get the vehicle detailed at a business of his choiceIn regards to the tune up, it was not something that was agreed upon at the time of purchase with the vehicle and if [redacted] deems a tune up in necessary it is on him at that pointWe completed all the work that was promised at the time of saleIf a tune up is something that [redacted] wants to have done we would be happy to offer him employee cost on getting the tune up donePlease reach out with any further questions on the matter as it has been our goal to provide all that was promised as well as take the best possible care of [redacted] Sincerely, [redacted]
Service manager will reach out to customer on 12/and work on a resolution for a loaner while the vehicle is in for diagnostic and possible warranty repair/claim Service manager will also address ordering the correct [redacted] license plate screws and make sure the rear plate holder is secure.Warren S***-----General Manager Valley Nissan303-776-
Good morning ***, As we spoke on the phone yesterday we will be refunding you the $595.00, I will get that turned in today and we will get it mailed out to you as soon as possible, with the Holiday coming up it should take about 7-business days for you to receive itIf you don't please don't see the check in that time frame please don't hesitate to reach out to meI apologize about the frustrations and the untimeliness of refunding you the money but appreciate you bringing it to my attention so that I can get you taken care of as well as work with my team to improve our processesIf you have any further questions [redacted] please don't hesitate to reach out and let me know all my contact information is below Jake L [redacted] General ManagerValley Subaru of Longmont [redacted]
Thank you for bringing the issue to our attention and thank you for the time on the phone todayWe have looked into this and through our discussion with [redacted] we have agreed that there was a high payoff and there was a promise to reimbursement for floor matsWe have agreed that the amount for the floor mats was $and the high payoff was for the amount of $We have agreed to issue the difference which would be $back to [redacted] and [redacted] for this amountThis will be processed in the payment will be sent outIf there is any questions or something that needs to change you can reach me at [redacted] and ask for [redacted] Sorry about the miscommunication and glad that we could work this out [redacted] ***Valley Nissan General Manager [redacted]