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Reviews LTD Academy

LTD Academy Reviews (6)

Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We do apologize for the wrong description we HAD on our website but the product description is now corrected to 10yard rollsThis was corrected within hoursWe do NOT CARRY 100yd rolls [redacted] we are unable to make that availableWE CAN give full credit to [redacted] for the order placed [redacted] and keep the recieved product with our complimentsPlease let me know if this is satisfactory

Initial Business Response /* (1000, 5, 2014/10/29) */
After reviewing the tracking on the order I see that UPS had a delivery delay which caused the package to deliver day late
Absolutely, we will refund your shipping in full in the amount of $today
We do apologize for the
inconveninece to you regarding the late arrival of your package, please be assured this will be addressed with UPS

Initial Business Response /* (1000, 5, 2014/12/12) */
Hi ***,
I will be happy to refund your order total in full by processing a credit for the 15% restocking fee and the shipping cost which is a total refund of $which is the cost of your order *** with Official CostumesI CANNOT
refund you more monies than you have an order for with Official CostumesI will get the refund for the total amount filed today
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the response is not acceptable for the fact that this response should have been the initial response when I notified the company that I had not received my merchandise timelyThe issue never should have got to this pointIn my opinion some form of compensation should be made for my time, effort and cost in getting this issue resolved
Consumer Response /* (3000, 13, 2015/01/12) */
After a month of being told I would receive my full refund, I am still waiting for it to post to my credit card
Per my previous case #***, the company stated they would refund the difference (shipping and restocking fee) held from an item returned months agoIt has been a month since I was told I would get my refund and as of today I am still waiting for the refund to post to my credit cardLet there be no mistake, I want my refundThe company in good faith should also issue me a check for the $it cost me to return the item to them
Business Response /* (4000, 15, 2015/01/12) */
We do apologize regarding why the original refund wasn't posted on AmazonWE are checking on this today and will update the refund on AmazonI do see we did process a credit for $for a total refundWe CANNOT refund more monies than what was spent on Amazon

Initial Business Response /* (1000, 5, 2015/01/16) */
Good Morning, I have notified my Credit Department to stop sending you statements. We do apologize for this inconvenience to you regarding the wrong image on the website when you ordered originally and our Web Design group is getting the image...

update on our site. As for getting the order canceled, unfortunately when we recieved that request the order had alrerady shipped. I do see that an order acknowledgement was sent via email, but many times this goes into SPAM at the end users end.
On behalf of Official Costumes we do apologize for this inconveniences you occured.

Initial Business Response /* (1000, 5, 2014/11/19) */
Hi [redacted],
We sincerely apologize for this inconveniece to you regarding the damaged item [redacted]. I will process a FULL CREDIT for the item. We DO NOT want the item back. I see we have already processed a credit for the damage in the...

amount of $13.59 and was posted back to Pay Pal on 11/13. I will process another credit in the amount of $54.44 which will be a full credit in the amount of $67.99 for that item. Once again, we do apologize for this inconvenience to you.

Initial Business Response /* (1000, 5, 2015/02/19) */
We do apologize for the wrong description we HAD on our website but the product description is now corrected to 10yard rolls. This was corrected within 24 hours. We do NOT CARRY 100yd rolls ** we are unable to make that available. WE CAN give...

full credit to [redacted] for the order placed [redacted] and keep the recieved product with our compliments. Please let me know if this is satisfactory.

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