Dear Dispute Resolution Team, LTD Financial Services, L.P(LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue This account was placed with LTD on behalf of United Guaranty Residential for collections on September 16, Per our investigation, LTD has attempted to contact the consumer by calling several phone numbers that were provided to LTD, but has not been able to make contactPer the consumer’s dispute, LTD has suspended collection activity on the account as of March 23, and has requested all applications and appropriate documentation from United Guaranty ResidentialPlease inform the consumer that the information will be forwarded to her upon receipt LTD strives to provide excellent customer service and apologizes for any inconvenience previously experiencedIf you require any additional information, please feel free to contact us Sincerely, Alex H [redacted] Compliance Department LTD Financial Services, L.P 800-414-ext [email protected]
Good Morning, LTD has attached the response to the consumer's complaintIf you have any questions, please contact me Thank you, [redacted] Houston, TX [redacted] Office: [redacted] *** [redacted] Fax: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P(LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue
LTD received the referenced phone number attached to an account for a third party on May 1, LTD attempted to make contact at the phone
number multiple times, but has no record of speaking to anyoneLTD does not have record of previously being notified of a wrong party contact
The referenced phone number has been added to LTD’s internal Do Not Call list as of May 11, and will no longer be contacted
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experiencedIf you require any additional information, please feel free to contact us
Sincerely,
*** *** Compliance Department
LTD Financial Services, L.P
800-*** ext*** [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The response from the company is not acceptable. They still have no right to perform a soft inquiry into any credit report. They had no authorization to even perform such an activity as they are not *** Bank, they are not the original creditor, A collection agency has NO business into a persons credit report at all. Their intrusive inquiry still shows up on my credit report as an inquiry SOFT or NOT it still appears. Suspension of collection activities does not fix the account and nor does them sending the account back to *** Bank.An acceptable resolution to this matter is that the company contacts the credit reporting agencies and REMOVE the "SOFT" Inquiry. In addition I have no problem paying this account with the collection agency as they are FAR better to work with than the call center employees at *** Bank. Therefore I am requesting that the account still remains with this company and not be remanded back to *** Bank. As part of the continuation of collection activities the collection agency will cease and desist any inquiries into my credit report as there is NO information in it that is important to them
Regards,
*** ***
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue.
This account was placed with LTD on behalf of United Guaranty Residential for collections on September 16, 2014. Per our investigation, LTD has...
attempted to contact the consumer by calling several phone numbers that were provided to LTD, but has not been able to make contact. Per the consumer’s dispute, LTD has suspended collection activity on the account as of March 23, 2015 and has requested all applications and appropriate documentation from United Guaranty Residential. Please inform the consumer that the information will be forwarded to her upon receipt.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext. 2646 [email protected]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue.
LTD received the referenced phone number attached to the account on June 6, 2015. LTD attempted to make contact at the phone number multiple...
times, but has no record of speaking to anyone. LTD does not have record of previously being notified of a wrong party contact.
The referenced phone number has been added to LTD’s internal Do Not Call list as of October 14, 2015 and will no longer be contacted.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Andres Gomez
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext 2704 [email protected]
July 27, 2015
Revdex.com of Metropolitan Houston
[redacted] West Loop South
Ste [redacted]
Houston, Texas [redacted]
Revdex.com Case# [redacted]
RE: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
LTD does not have record of obtaining permission from the consumer to speak to Mrs. [redacted] regarding this matter. Due to privacy laws, LTD is not of liberty to disclose any information regarding the referenced matter.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex Hirst
Compliance Department
LTD Financial Services, L.P.
[redacted] ext. [redacted]
[redacted]
September 08, 2015
Revdex.com of Metropolitan Houston
[redacted]
Revdex.com Case# [redacted]
RE: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
The referenced account was placed for collections with LTD on behalf of [redacted] on June 24, 2009. LTD has attempted to contact the consumer multiple times but has not been successful. Please note that this was LTD’s first notification of a dispute on the account. Appropriate documentation has been requested from the original creditor as of June 8, 2015. The appropriate documents will be forwarded to the consumer upon receipt.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
However, they were told before it was a wrong number. That point is mute. The more important thing is why is it acceptable to call someone's home more than 10 times in a day? They need to review their business practices and consider how that does not help but instead hinders them in the long run. Calling more than once a week to me is excessive let alone more than once a day!
LTD is more than willing to respond and resolve the issue however, we cannot remove any numbers without identifying the account in question. We have searched using the name provided and are not able to locate the account. Please provide additional information to locate the account. Thanks,LTD Customer Care Department
July 9, 2015
Revdex.com of Metropolitan Houston
1333 West Loop South
Ste 1200
Houston, Texas 77027
Revdex.com Case# [redacted]
RE: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
The referenced account was placed with LTD for collections on behalf of [redacted]l on February 19, 2014. LTD received the consumer's validation request on June 16, 2015. The validation documents were forwarded to the consumer on June 22, 2015 after receipt from the creditor. Be advised, collection activity has been suspended on the account as of July 9, 2015 and the consumer should no longer receive further contact from LTD.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext. [redacted] [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. But they did talk to me, so that's a lie on their part. I have kept all records of them calling and if they start again I will take them to court.
July 6, 2015
Revdex.com of Metropolitan Houston
1333 West Loop South
Ste 1200
Houston, Texas 77027
Revdex.com Case# [redacted]
RE: Marcia N[redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
The referenced account was placed with LTD for collections on behalf of Advantage Assets II, INC. on September 22, 2009. LTD has sent the consumer multiple letters to the address provided. LTD has also attempted to contact the consumer multiple times at the referenced phone number, but has been unable to reach anyone. Be advised, collection activity has been suspended on the account as of June 30, 2015 and the consumer should no longer receive further contact from LTD.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext. [redacted] [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Company replied with a false response.
Regards,
Good Afternoon,
LTD has not found any records of calls going to the phone number provided [redacted] We apologize if the consumer continues to receive phone calls from LTD however, with the phone number, name, and address provided, we are unable to locate any information on this consumer....
Please ask the consumer if there is another phone number our company has contacted and we will be glad to fix the issue. LTD strives to provide excellent customer service and apologizes for an inconvenience experienced.
Thank you,
E. Nicole [redacted]
Client Services Manager
LTD Financial Services, L.P.
7322 Southwest Freeway, Suite 1600
Houston, TX 77074
Fax: 713-773-8113
Dear Dispute Resolution Team, LTD Financial Services, L.P(LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue This account was placed with LTD on behalf of United Guaranty Residential for collections on September 16, Per our investigation, LTD has attempted to contact the consumer by calling several phone numbers that were provided to LTD, but has not been able to make contactPer the consumer’s dispute, LTD has suspended collection activity on the account as of March 23, and has requested all applications and appropriate documentation from United Guaranty ResidentialPlease inform the consumer that the information will be forwarded to her upon receipt LTD strives to provide excellent customer service and apologizes for any inconvenience previously experiencedIf you require any additional information, please feel free to contact us Sincerely, Alex H [redacted] Compliance Department LTD Financial Services, L.P 800-414-ext [email protected]
Good Morning, LTD has attached the response to the consumer's complaintIf you have any questions, please contact me Thank you, [redacted] Houston, TX [redacted] Office: [redacted] *** [redacted] Fax: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P(LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue
LTD received the referenced phone number attached to an account for a third party on May 1, LTD attempted to make contact at the phone
number multiple times, but has no record of speaking to anyoneLTD does not have record of previously being notified of a wrong party contact
The referenced phone number has been added to LTD’s internal Do Not Call list as of May 11, and will no longer be contacted
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experiencedIf you require any additional information, please feel free to contact us
Sincerely,
*** *** Compliance Department
LTD Financial Services, L.P
800-*** ext*** [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The response from the company is not acceptable. They still have no right to perform a soft inquiry into any credit report. They had no authorization to even perform such an activity as they are not *** Bank, they are not the original creditor, A collection agency has NO business into a persons credit report at all. Their intrusive inquiry still shows up on my credit report as an inquiry SOFT or NOT it still appears. Suspension of collection activities does not fix the account and nor does them sending the account back to *** Bank.An acceptable resolution to this matter is that the company contacts the credit reporting agencies and REMOVE the "SOFT" Inquiry. In addition I have no problem paying this account with the collection agency as they are FAR better to work with than the call center employees at *** Bank. Therefore I am requesting that the account still remains with this company and not be remanded back to *** Bank. As part of the continuation of collection activities the collection agency will cease and desist any inquiries into my credit report as there is NO information in it that is important to them
Regards,
*** ***
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue.
This account was placed with LTD on behalf of United Guaranty Residential for collections on September 16, 2014. Per our investigation, LTD has...
attempted to contact the consumer by calling several phone numbers that were provided to LTD, but has not been able to make contact. Per the consumer’s dispute, LTD has suspended collection activity on the account as of March 23, 2015 and has requested all applications and appropriate documentation from United Guaranty Residential. Please inform the consumer that the information will be forwarded to her upon receipt.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext. 2646
[email protected]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue.
LTD received the referenced phone number attached to the account on June 6, 2015. LTD attempted to make contact at the phone number multiple...
times, but has no record of speaking to anyone. LTD does not have record of previously being notified of a wrong party contact.
The referenced phone number has been added to LTD’s internal Do Not Call list as of October 14, 2015 and will no longer be contacted.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Andres Gomez
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext 2704
[email protected]
July 27, 2015
Revdex.com of Metropolitan Houston
[redacted] West Loop South
Ste [redacted]
Houston, Texas [redacted]
Revdex.com Case# [redacted]
RE: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
LTD does not have record of obtaining permission from the consumer to speak to Mrs. [redacted] regarding this matter. Due to privacy laws, LTD is not of liberty to disclose any information regarding the referenced matter.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex Hirst
Compliance Department
LTD Financial Services, L.P.
[redacted] ext. [redacted]
[redacted]
September 08, 2015
Revdex.com of Metropolitan Houston
[redacted]
Revdex.com Case# [redacted]
RE: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
The referenced account was placed for collections with LTD on behalf of [redacted] on June 24, 2009. LTD has attempted to contact the consumer multiple times but has not been successful. Please note that this was LTD’s first notification of a dispute on the account. Appropriate documentation has been requested from the original creditor as of June 8, 2015. The appropriate documents will be forwarded to the consumer upon receipt.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, [redacted]
Good Morning,
LTD has attached the response to the consumer's complaint. If you have any questions, please contact me.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
Houston, TX [redacted]
Office: [redacted]...
[redacted]
Fax: [redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
However, they were told before it was a wrong number. That point is mute. The more important thing is why is it acceptable to call someone's home more than 10 times in a day? They need to review their business practices and consider how that does not help but instead hinders them in the long run. Calling more than once a week to me is excessive let alone more than once a day!
Good Afternoon,
LTD has attached our response to the consumer's complaint. If you have any additional questions, please contact me.
Thank you,
[redacted]
Houston, TX 77074
Office: [redacted]
Fax: [redacted]
LTD is more than willing to respond and resolve the issue however, we cannot remove any numbers without identifying the account in question. We have searched using the name provided and are not able to locate the account. Please provide additional information to locate the account. Thanks,LTD Customer Care Department
July 9, 2015
Revdex.com of Metropolitan Houston
1333 West Loop South
Ste 1200
Houston, Texas 77027
Revdex.com Case# [redacted]
RE: [redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
The referenced account was placed with LTD for collections on behalf of [redacted]l on February 19, 2014. LTD received the consumer's validation request on June 16, 2015. The validation documents were forwarded to the consumer on June 22, 2015 after receipt from the creditor. Be advised, collection activity has been suspended on the account as of July 9, 2015 and the consumer should no longer receive further contact from LTD.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext. [redacted]
[email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. But they did talk to me, so that's a lie on their part. I have kept all records of them calling and if they start again I will take them to court.
July 6, 2015
Revdex.com of Metropolitan Houston
1333 West Loop South
Ste 1200
Houston, Texas 77027
Revdex.com Case# [redacted]
RE: Marcia N[redacted]
Dear Dispute Resolution Team,
LTD Financial Services, L.P. (LTD) is in receipt of the consumer’s complaint and has thoroughly investigated the issue....
The referenced account was placed with LTD for collections on behalf of Advantage Assets II, INC. on September 22, 2009. LTD has sent the consumer multiple letters to the address provided. LTD has also attempted to contact the consumer multiple times at the referenced phone number, but has been unable to reach anyone. Be advised, collection activity has been suspended on the account as of June 30, 2015 and the consumer should no longer receive further contact from LTD.
LTD strives to provide excellent customer service and apologizes for any inconvenience previously experienced. If you require any additional information, please feel free to contact us.
Sincerely,
Alex H[redacted]
Compliance Department
LTD Financial Services, L.P.
800-414-2101 ext. [redacted]
[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Company replied with a false response.
Regards,
Good Afternoon,
LTD has not found any records of calls going to the phone number provided [redacted] We apologize if the consumer continues to receive phone calls from LTD however, with the phone number, name, and address provided, we are unable to locate any information on this consumer....
Please ask the consumer if there is another phone number our company has contacted and we will be glad to fix the issue. LTD strives to provide excellent customer service and apologizes for an inconvenience experienced.
Thank you,
E. Nicole [redacted]
Client Services Manager
LTD Financial Services, L.P.
7322 Southwest Freeway, Suite 1600
Houston, TX 77074
Fax: 713-773-8113