LTD Online Inc

I have personally been in communication with this customer since this issue arose The policies he agreed to at the time of purchase clearly state "any damage no notated on the delivery receipt is the responsibility of the customer." The customer did NOT notate the damage to the one
chair (caused by the shipping company) on the delivery receipt and is asking for a free replacement, with our company paying for the full cost of the replacement and the cost of freight/shipping The customer not only agreed to our policies at the time of check out online, but they were also emailed to him AND we took the extra step of placing an automated phone call specifically addressing the importance of thoroughly inspecting the packaging AND its contents before signing for the shipment The customer did not follow the policies he agreed to However, we did NOT just stick our policies to him and walk away We sent him a repair kit (which our customers use successfully all the time) AND compensated him $for his time Keep in mind this is a repair process that takes all of minutes So we actually went above and beyond to satisfy this customer, despite him not following our policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Could you kindly close this case out?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]

Stay away from this company and all the websites it does business under. They are a bunch of scammers that play you against the multiple sites they run.
Here is what they do: They have two websites which are www.tradewindsimports.com and www.ltdonlinestores.com. Both sites list the same products. One site is is always 10% cheaper than the other. They offer free shipping on all items over $100. However, since this shipping is free, there is no tracking available. (There is a reason for this)
After you place the order, they will most likely send you a message five days later telling you the item is out of stock. (The whole time you thought it was in transit, but couldn't tell because no tracking) This will happen a lot since I found out that most of the items they advertise, they don't even have. This is when they try to get you to buy one or two similar items where their profit margins are much higher. Since you've already lost five days, they promise that they will get the replacement product out to you right away and that no additional info is needed; i.e. billing/shipping info.
Take my word...stay away! I spoke to a person on the phone when I placed my order for a vanity. He assured the item was in stock. The reason I called is because I originally saw this vanity on the Tradewinds site. When I went to order it, it was out of stock. I also had the same vanity bookmarked on the LTD site, although this site had it priced $50 higher. So I called this place to make sure it was in stock. (At the time I did not know they were the same company). I get the feeling that they log IP addresses on their sites and filter the ones that look at the same product. When they get the sense that you are shopping the same product on both sites, they unlist the cheaper one so that you buy the other one for 10% more. If they don't make enough money on the product you choose, or if you select one they don't stock, they will do what they did to me.
I almost fell for it, but I was disgusted because I specifically spoke to someone to confirm it was in stock. To get an email FIVE says later saying it wasn't in stock was unacceptable.
STAY AWAY!
(I have emails to prove this)

I have personally been in communication with this customer since this issue arose.  The policies he agreed to at the time of purchase clearly state "any damage no notated on the delivery receipt is the responsibility of the customer."  The customer did NOT notate the damage to the one...

chair (caused by the shipping company) on the delivery receipt and is asking for a free replacement, with our company paying for the full cost of the replacement and the cost of freight/shipping.  The customer not only agreed to our policies at the time of check out online, but they were also emailed to him AND we took the extra step of placing an automated phone call specifically addressing the importance of thoroughly inspecting the packaging AND its contents before signing for the shipment.  The customer did not follow the policies he agreed to.  However, we did NOT just stick our policies to him and walk away.  We sent him a repair kit (which our customers use successfully all the time) AND compensated him $50 for his time.  Keep in mind this is a repair process that takes all of 5 minutes.  So we actually went above and beyond to satisfy this customer, despite him not following our policies.

Review: I placed an order for an Espresso color vanity on 12/02/2013. My [redacted] Platinum was charged $1,199 in the next day.

After a couple of weeks, I called the representative [redacted] to check why my order had not been delivered yet. He told me it had never been shipped. [redacted] offered me $85 refund not to cancel the order, which I accepted.

LTD finally shipped the vanity, but when I opened the box on 12/23/2013, the color was white.

I spent several days contacting LTD Online asking them to ship me the right one and collect the wrong one. No success... only promises, but no action. I then decided to cancel the order and ask for a refund.

LTD put a crazy condition: they would only refund when the got it back in CA (I'm in FL). However, they NEVER arranged the pick up, despite innumerous calls and e-mails.

I started a dispute with [redacted] and contacted an attorney. Only then things stated moving, slowly. [redacted] would find any excuse not to book book the pick up.

After more than a month since my credit card was charged, [redacted] / LTD Online promissed to arrange the pick up for today. I had to pay from my pocket to have the heavy box moved from my apartment on 12th floor to the garage. [redacted] guaranteed LTD would refund me on this amount too ($50).

the window time was 8:00 AM to noon. Nobody showed up and I started calling LTD. After many calls, finally UPS showed up to pick it up at 6:00PM.

Conclusion:

LTD Online Stores does not seem to have capacity to handle its business. They made me waste 35 days, my remodeling is late and I had to waste a lot of time just to have the wrong merchandise picked up.

I just got the notification of refund and they deducted the $85 they offered me in their first mistake and did not pay me the $50 they made me spend and had agreed to pay.

This company is not reliable and all sort of precaution is reccomended when placing an order to them.Desired Settlement: A formal appology letter from the Company's President, so we make sure he is aware of the case. Plus the $85 credit and the $50 refund for what they made me spend and agreed to pay beforehand. The total refund should be $135

Business

Response:

We take 100% responsibility for making a mistake and

shipping this customer the incorrect vanity color.

But many aspects of this transaction are out of our hands and we rely on 3rd

parties to do their jobs. For example

the customer complained that the pickup did not go smoothly and that UPS missed

their pick up window. We scheduled

everything correctly with UPS, the customer should be upset with UPS for

missing the pickup window not our company.

The reason the pickup took so long is we are dealing with

another 3rd part the manufacture of this product Design Elements. We have been trying to get them to ship this

customer the correct color and schedule the pickup but they have been dragging their

feet. We have contacted them every week

to get updates.

It is unfortunate that

all of these events took place we made the 1st mistake by putting

the wrong color on the purchase order we issued to Design Elements. After that we have been working very hard to

get it picked up and to get the customer the product he wanted. We have to work with 3rd parties

to run our business and in this case they have made several mistakes as have

we.

Again we take full responsibility and have refunded the

customer 100% of what they paid us. AND

I am more than happy to give the customer the product he originally wanted, at

cost, if they still want to do business with us.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, it is the FIRST time that LTD Online Stores assume the responsibility for placing the wrong order. Before, they NEVER assume the mistake was actually theirs. As always, they point fingers to 3rd parties and even [redacted]...

Review: I ordered a bed from platformbedsonline.com (owned by [redacted]) on July 15th by searching on their website by clicking on "Platform Bed - Modern" and then choosing "Search by Size - Queen". The bed I purchased was found under the search results using the above parameters and was delivered to me on 7/24. Upon opening and assembling the bed, I noticed that my queen mattress was much too large for the bed. The owners of the company are now claiming that they cannot find the bed under the same process I used and hence cannot do anything better than refund a portion of my purchase cost (94% of the price paid minus re-delivery costs estimated around $100-150). I find it extremely unfair that I have to lose nearly half the purchase price in the refund process due to an erroneous internal website search system.Desired Settlement: I wish to have the full amount paid refunded as I am not returning this item due to my dis-satisfaction with it but rather due to its incorrect advertising. I would like to return the item (I will take responsibility for re-packing it) and have the complete amount of $395 returned.

Consumer

Response:

Could you kindly close this case out?

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Stay away from this company and all the websites it does business under. They are a bunch of scammers that play you against the multiple sites they run.

Here is what they do: They have two websites which are www.tradewindsimports.com and www.ltdonlinestores.com. Both sites list the same products. One site is is always 10% cheaper than the other. They offer free shipping on all items over $100. However, since this shipping is free, there is no tracking available. (There is a reason for this)

After you place the order, they will most likely send you a message five days later telling you the item is out of stock. (The whole time you thought it was in transit, but couldn't tell because no tracking) This will happen a lot since I found out that most of the items they advertise, they don't even have. This is when they try to get you to buy one or two similar items where their profit margins are much higher. Since you've already lost five days, they promise that they will get the replacement product out to you right away and that no additional info is needed; i.e. billing/shipping info.

Take my word...stay away! I spoke to a person on the phone when I placed my order for a vanity. He assured the item was in stock. The reason I called is because I originally saw this vanity on the Tradewinds site. When I went to order it, it was out of stock. I also had the same vanity bookmarked on the LTD site, although this site had it priced $50 higher. So I called this place to make sure it was in stock. (At the time I did not know they were the same company). I get the feeling that they log IP addresses on their sites and filter the ones that look at the same product. When they get the sense that you are shopping the same product on both sites, they unlist the cheaper one so that you buy the other one for 10% more. If they don't make enough money on the product you choose, or if you select one they don't stock, they will do what they did to me.

I almost fell for it, but I was disgusted because I specifically spoke to someone to confirm it was in stock. To get an email FIVE says later saying it wasn't in stock was unacceptable.

STAY AWAY!

(I have emails to prove this)

Review: I purchased an outdoor wicker seating set from their company patioproductions.com for $3799. When the set arrived one of the pieces, a chair, was found to be damaged with a tear in the wicker. I immediately contacted the company by email to inquire as to what could be done and seek a replacement. Their customer service was quick to respond but instead of offering a replacement they said they could send a repair kit as the tear was easily fixable and offered a $50 rebate for my troubles.

I made it known that I was not happy about receiving damaged furniture after having paid such a great amount, but would try to attempt the repair. After receiving their repair kit, we attempted make the repair but it would not work. I then contacted their customer support again voicing my displeasure about having spent such a large amount of money on furniture and receiving a piece that was damaged and further it not being fixable and again asking for a replacement.

I was then sent an email by their customer support that they would not offer a replacement as they stated I had not followed their policies about inspection upon delivery. Since I had not made any notation of damage on the delivery receipt they would not replace the damaged chair. When the furniture was delivered my wife and I inspected the delivery as instructed and took pictures of the packaging. We noted some damages to the external cardboard wrapping but after inspecting closer saw no damage to the furniture. The delivery driver was not waiting around for us to completely unwrap an oversized pallet load of furniture

The company says they will not replace because they have no recompense against the deliver company, however I do not know whether the damage was caused in shipping or whether it was already damaged when it was shipped. What I do know is it was damaged before I received it. Either way I paid almost $700 for a chair that looks terrible with a hole in the wicker.Desired Settlement: I would like the company to do the right thing and replace the chair. I will gladly have the chair shipped back and ask them to send a new one.

Business

Response:

I have personally been in communication with this customer since this issue arose. The policies he agreed to at the time of purchase clearly state "any damage no notated on the delivery receipt is the responsibility of the customer." The customer did NOT notate the damage to the one chair (caused by the shipping company) on the delivery receipt and is asking for a free replacement, with our company paying for the full cost of the replacement and the cost of freight/shipping. The customer not only agreed to our policies at the time of check out online, but they were also emailed to him AND we took the extra step of placing an automated phone call specifically addressing the importance of thoroughly inspecting the packaging AND its contents before signing for the shipment. The customer did not follow the policies he agreed to. However, we did NOT just stick our policies to him and walk away. We sent him a repair kit (which our customers use successfully all the time) AND compensated him $50 for his time. Keep in mind this is a repair process that takes all of 5 minutes. So we actually went above and beyond to satisfy this customer, despite him not following our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,