Stay away from this company and all the websites it does business underThey are a bunch of scammers that play you against the multiple sites they run Here is what they do: They have two websites which are www.tradewindsimports.com and www.ltdonlinestores.comBoth sites list the same productsOne site is is always 10% cheaper than the otherThey offer free shipping on all items over $However, since this shipping is free, there is no tracking available(There is a reason for this) After you place the order, they will most likely send you a message five days later telling you the item is out of stock(The whole time you thought it was in transit, but couldn't tell because no tracking) This will happen a lot since I found out that most of the items they advertise, they don't even have This is when they try to get you to buy one or two similar items where their profit margins are much higherSince you've already lost five days, they promise that they will get the replacement product out to you right away and that no additional info is needed; i.ebilling/shipping info Take my word...stay away! I spoke to a person on the phone when I placed my order for a vanityHe assured the item was in stockThe reason I called is because I originally saw this vanity on the Tradewinds siteWhen I went to order it, it was out of stockI also had the same vanity bookmarked on the LTD site, although this site had it priced $higherSo I called this place to make sure it was in stock(At the time I did not know they were the same company) I get the feeling that they log IP addresses on their sites and filter the ones that look at the same productWhen they get the sense that you are shopping the same product on both sites, they unlist the cheaper one so that you buy the other one for 10% moreIf they don't make enough money on the product you choose, or if you select one they don't stock, they will do what they did to me I almost fell for it, but I was disgusted because I specifically spoke to someone to confirm it was in stockTo get an email FIVE says later saying it wasn't in stock was unacceptable STAY AWAY! (I have emails to prove this)
I have personally been in communication with this customer since this issue arose The policies he agreed to at the time of purchase clearly state "any damage no notated on the delivery receipt is the responsibility of the customer." The customer did NOT notate the damage to the one chair (caused by the shipping company) on the delivery receipt and is asking for a free replacement, with our company paying for the full cost of the replacement and the cost of freight/shipping The customer not only agreed to our policies at the time of check out online, but they were also emailed to him AND we took the extra step of placing an automated phone call specifically addressing the importance of thoroughly inspecting the packaging AND its contents before signing for the shipment The customer did not follow the policies he agreed to However, we did NOT just stick our policies to him and walk away We sent him a repair kit (which our customers use successfully all the time) AND compensated him $for his time Keep in mind this is a repair process that takes all of minutes So we actually went above and beyond to satisfy this customer, despite him not following our policies
Stay away from this company and all the websites it does business underThey are a bunch of scammers that play you against the multiple sites they run Here is what they do: They have two websites which are www.tradewindsimports.com and www.ltdonlinestores.comBoth sites list the same productsOne site is is always 10% cheaper than the otherThey offer free shipping on all items over $However, since this shipping is free, there is no tracking available(There is a reason for this) After you place the order, they will most likely send you a message five days later telling you the item is out of stock(The whole time you thought it was in transit, but couldn't tell because no tracking) This will happen a lot since I found out that most of the items they advertise, they don't even have This is when they try to get you to buy one or two similar items where their profit margins are much higherSince you've already lost five days, they promise that they will get the replacement product out to you right away and that no additional info is needed; i.ebilling/shipping info Take my word...stay away! I spoke to a person on the phone when I placed my order for a vanityHe assured the item was in stockThe reason I called is because I originally saw this vanity on the Tradewinds siteWhen I went to order it, it was out of stockI also had the same vanity bookmarked on the LTD site, although this site had it priced $higherSo I called this place to make sure it was in stock(At the time I did not know they were the same company) I get the feeling that they log IP addresses on their sites and filter the ones that look at the same productWhen they get the sense that you are shopping the same product on both sites, they unlist the cheaper one so that you buy the other one for 10% moreIf they don't make enough money on the product you choose, or if you select one they don't stock, they will do what they did to me I almost fell for it, but I was disgusted because I specifically spoke to someone to confirm it was in stockTo get an email FIVE says later saying it wasn't in stock was unacceptable STAY AWAY! (I have emails to prove this)
I have personally been in communication with this customer since this issue arose The policies he agreed to at the time of purchase clearly state "any damage no notated on the delivery receipt is the responsibility of the customer." The customer did NOT notate the damage to the one chair (caused by the shipping company) on the delivery receipt and is asking for a free replacement, with our company paying for the full cost of the replacement and the cost of freight/shipping The customer not only agreed to our policies at the time of check out online, but they were also emailed to him AND we took the extra step of placing an automated phone call specifically addressing the importance of thoroughly inspecting the packaging AND its contents before signing for the shipment The customer did not follow the policies he agreed to However, we did NOT just stick our policies to him and walk away We sent him a repair kit (which our customers use successfully all the time) AND compensated him $for his time Keep in mind this is a repair process that takes all of minutes So we actually went above and beyond to satisfy this customer, despite him not following our policies