[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] states that he had no issues with the A/C operation prior to him coming in for his frame replacement and that Lustine [redacted] did not recharge the air conditioning system after the frame was replaced If [redacted] did not have any A/C work done before coming to Lustine then the only way that [redacted] would have seen dye around the condenser was from when Lustine [redacted] recharged the AC system with dye after the frame was replaced A/C dye is extremely potent where only oz is added to the AC recharge machine when an evacuate and recharge is performed There is no physical way that AC dye can be painted on to a condenser without obvious brush stroke marks which I would like to see documentation of from [redacted] Once again if [redacted] states he did not have an AC issue with his truck prior to service and that Lustine [redacted] did not recharge the system then how did the dye get in to the system and on the condenser that [redacted] states was on his vehicle?Lustine [redacted] service did their due diligence of inspecting this vehicle prior to the repairs being done, did not damage any components on this vehicle, and did recharge the AC system on the [redacted] Lustine [redacted] will not be accepting any responsibility for the cost that [redacted] was charged from [redacted] in the amount of $
[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have pulled the file and there is a complete work sheet showing the numbers on the work sheetClearly states customer agreed to $22,plus frieght of $810, $rebate for selling price of $24,before tax, tags, feesWe first put it on a hand written worksheet (see attachment 1) and customer wanted $more off before she would go into settlementWe agreed and lowered the selling price from $24,to $24,She agreed and signed the hand written pruchase order She then bought Undercoating/Sound Shield for $(see attachment #2)She then went into settlement and signed a computer typed purchase order ( see attachment # 3) showing the prices and the undercoating In my opinion [redacted] knew that she was signng legal documents and was hoping that is she complained enough to different agencies that we would give her moneyShe admits this when she states in her complaint " I decided to pay what was stated and then take the matter up with the Revdex.com and the State Attorney's Office of Consumer Affairs"This seems illegal to me but I am not an AttorneyI would like the opinion of the States Attorney and will ask if I get a complaint from their office
Tell us why here...Mr [redacted] did not buy a car from us His name is no where on the deal he is concerned aboutIt is against our company policy to discuss any customers information with anybody but the customer
CUSTOMER STATES THAT NO DISCOUNT WAS APPLIED BUT ON PAGE OF ON HIS INVOICE SUBMITTED ON LINE #FOR THE THROTTLE BODY SERVICE REFLECTS A MISC DISCOUNT OF $ON A JOB THAT RETAILS FOR $SO THE CUSTOMER ACTUALLY RECEIVED A 17.00% DISCOUNT ON ITEM, 7% MORE THEN THE 10% COUPON THAT HE BROUGHT IT LUSTINE [redacted] SERVICE WILL NOT BE REFUNDING MRSINGLA ANY MONEY ON THIS INVOICE [redacted] HE BROUGHT IN A 10% OFF COUPON AND GOT A 17% DISCOUNT
My name is Nino S [redacted] and I am the service director for Lustine Auto mall I have spent some time reviewing your repair order history and speaking to both the service adviser Doug C [redacted] and service manager David L [redacted] about your [redacted] Doug did recall your vehicle and your visit to Lustine in late September on repair order [redacted] First and foremost, let me clarify what Auto4Life is for your vehicle Auto4life is a lifetime powertrain warranty on your vehicle that was contracted at no charge to you when you purchased your vehicle from Lustine It covers your powertrain components for your vehicle which include and are not limited to the engine, transmission, differentials, axles, and any other internally lubricated drivetrain components Auto4Life does not cover any exhaust components When your vehicle was sold to you earlier in it passed Virginia safety inspection One of many parts of the inspection is the exhaust system If the exhaust system was leaking and making an abnoise it would have failed safety inspection At the time the vehicle was sold to you with 37k miles on it the cat back section of the exhaust system was operating as designed and passed VA safety inspection The cat back section of the exhaust system is covered on new Dodge vehicles for year or 36,miles, whichever comes first Your vehicle came in to Lustine Dodge service in September with miles on the vehicles which means that it was out of the yr/36k mile warranty One concern I have is that there is nothing documented on your repair order or on the multipoint inspection of any exhaust leak that was caused by rust In your complaint to the Revdex.com you state that your insurance company was denying having your cat back exhaust replaced because it was rusted out Doug C [redacted] also does not recall any discussion about your exhaust system leaking because of rust I think the best course of action at this point is to you have you bring the vehicle in and see either myself or my service manager David L [redacted] directly We will expedite the vehicle in to the shop on one of our shop foreman’s lifts and have all of us inspect it together At this point we can verify if the cat back section of the exhaust is leaking because of rust or because of an outside influence like a puncture If the exhaust was punctured, then we can take pictures of the damage to submit to your insurance company since it was caused by an outside influence If the exhaust does show a leak because of rust David can take pictures and submit them to our manufacturer district rep to see if there can be any kind of goodwill coverage since the vehicle is just under years old Once again this section of the exhaust is only covered under yr / 36k mile warranty but we might be able to get a portion of it covered by the manufacturer if the leak was caused by rust I will not be able to confirm this until we are able to look at the vehicle together on a lift and go from there Please feel free to contact David or I directly to schedule an appointment to review your vehicle on a lift together Thank you for your time
(TOYOTA RESONSE IN RED) I am rejecting this response because: · $has still not been refunded I need proof of the cancellation, including effective date · Need an an answer on the interest charges that I have had to pay because of their negligence My responses to their statements (also attached in PDF): I have looked at [redacted] ***'s deal folderShe did meet with Gaby M [redacted] but did NOT purchase any aftermarket productsI have scanned and attached copies of the purchase order (attachments marked #1) and loan contract (attachment marked #) and you can see there is no aftermarket products bought or sold, so there is nothing to cancel I did confirm that [redacted] purchased an extended warranty for $2500, maintenance for $1700, and GAP for $In the attached loan contract (attachments marked # 2) she clearly acknowledged and signed for the productsIn fact, it was electronic [redacted] signed at the dealership which requires signature and two acknowledgements from the customer TRUE I did sign the paperwork, but as I mentioned, the second time we filled out the paperwork, we were rushed though the paperwork and not given an opportunity to review it Regardless of whether I signed it or not, I am still entitled to cancel the warranty, and it should have been processed immediately to get the day process startedIn fact, the attachments from Lustine Toyota show that I indeed had to fill out the same forms over and over again Why wasn’t the issue resolved the first time? Second? Third? We both agree she signed the paperwork to buy all policiesWe agree that when she finally signed the cancellation forms, they were forwarded to the provider for cancellationPlease see attachment #1, again verifying that the policies were disclosed and she agreed to with separate signature [redacted] did contact our dealership in OctoberShe spoke to MrSchuyler B***, Department Head of Finance and InsuranceShe requested to cancel ALL policies on the loanMrB [redacted] told her to please come in the dealership to sign the necessary formsShe refused and said she wanted to cancel over the phoneWe told her we would like her to sign the cancellation forms in person, so that we could witnessShe hung upShe called again late in November again refusing to come in without an attorneyWe told her the attorney was welcomeShe never came in and her deal folder remained in MrB***'s office waiting for her to appear FALSE I came into the dealership on three separate occasions: September 27, (when I spoke to Mohammed) He gave me one form to fill out, and would not give us a copy of it (but we were able to take a picture of it – attached), after insisting that we needed proof of the cancellation I stopped by the dealership again, in November This time I spoke with Daniel K***He apologized for the bad service we had received, and said he would look into it He shared that this was not Mohammed’s K [redacted] ’s first complaint, and that he was currently on probation for this type of behaviorHe gave me his card A few days after we met, I called him and left a message asking for an update on the situation, and he did not call me back I stopped by the dealership for a third time, in early December and this time I asked for the GM of the dealer Amine R [redacted] said he was one of the managers, and asked how he could help us I explained the whole situation to him, and he said he would look into it and get it resolved It was at this time that I said, if my issue could not be resolved, I would have to take other measures, including, but not limited to getting an attorney He said, that is our right He gave me his number, and ask that I follow up with him in a few days, so he could look into it He did not return my calls After having spoken to three different people, without any resolution or follow-up, I tried calling other managers at the dealership, hoping someone would resolve my situation I was happy to fin [redacted] get in touch with MrB [redacted] on December 15, 2016, over the phone When I explained the situation to date, he said he would help me resolve the issue After we spoke, DeQuoia H [redacted] emailed me (attached), with cc: to MrB***, following up on my conversation with him, asking me to fill out the two forms, so she could submit the refund which would take up to days I emailed the paperwork back to her a few days later At no time was I asked to come in to the office by him, or DeQuoia I would have been happy to stop by for a fourth time (as I had already stopped by three times, what’s one more? I actu [redacted] preferred to deal with this situation in person vs over the phone or email) Mohammad, Daniel and Amine deny having conversation with herWe requested for her to come in many timesThe cancellations were not signed at the dealership, as the customer preferred emailSchuyler B [redacted] and I have never met with or seen [redacted] *** On December 15th DeQuoia H [redacted] , Finance Assistant, was getting ready to deploy with her Army Reserve Unit and sent out an email with the cancellation forms (attachments marked # 3) [redacted] contacted DeQuoia, sent her the forms and we canceled the $warranty and $maintenance for a complete refundThe insurance companies sent the refund directly to [redacted] It can take up to days for the bank to credit the accountWe also told [redacted] thisTRUEI am not disputing whether or not DeQuoia sent me the forms I had been checking my [redacted] account periodic [redacted] to check on the credit As of February 7th, there was nothing So I emailed DeQuoia and Schuyler to get a status on my issueThat is when I received an email from Margarika Parker, asking me to fill out the SAME two forms (they were not “additional” forms) that I had already filled out, twice, maybe three times! We spoke on the phone, and she said that DeQuoia had been deployed, and that she would be following up on this Based on my conversation with Margarika, it didn’t seem like the refund had been processed Even though I was very, very frustrated to fill out the forms again, she was polite, and pleasant to deal with MsP [redacted] was the first person to receive all signed forms On February 7, [redacted] sent in two additional forms ( attachments marked #), one was an additional warranty cancellation form that [redacted] marked "X" in the box for "OTHER" and then writing "Unauthorized charge" This is not trueShe authorized the warranty when she first bought the car by signing the loan contract and warranty agreementThe second form was [redacted] writing in that she wanted to "keep GAP insurance" dated 2/7/17.FALSE As stated above, the charges were added without my permission, nor did he review all the charges I had only agreed to the GAP insurance He also did not let us review the paperwork because he was rushing through it I would also like to point out, that when we went on 9/to speak to Mohammed, there was another couple waiting to see him for a similar issue In addition, when we met with Daniel K***, Finance Manager, he shared that this was not Mohammed’s K [redacted] ’s first complaint, and that he was currently on probation for this type of behavior It might be a good idea to audit his deals to ensure these deceptive practices are not a widespread issue [redacted] gave us permission when she bought the policiesShe signed the policy and loan contractShe also signed additional repayment options in attachment #1, stating that she was aware of what she was purchasingIt’s odd to me that [redacted] can remember everything that she says happened but was rushed and forced to sign a contract, she was not able to reviewNone of the employees she has named, has any recollection of any of the conversations she described Update as of February 10, 2017: I checked my [redacted] Account today, and it looks like the $has fin [redacted] been refunded, but I still do not see the $ In addition, I should not have to pay the interest on the amount that should have been refunded months ago I’m glad that [redacted] received the $dollar check and [redacted] is awareOnce a cancellation form is signed, we forward it to the insurance company and a refund is sent to the bankWe do not have control on when the refund will reach the bank, but in this case we are giving her full refunds instead of a prorated amount, which we normally do
We dispute that the finance officer hide anything from the customerCustomer had not contacted the store requesting cancelation of any productsFirst we herad the customer was not happy was from Revdex.comWe contacted the customer, canceled the loan , [redacted] new loan papers without any products We are waiting for there returnCustomer is now satisfied according to Ms Jannett A [redacted] , Finance Director
I am happy to take care of any "We-Owe" issuesPlease email a copy of the "We-Owe" with your contact information and I will have an appointment set the same dayI apologize no one has helped you.Jim G [redacted]
Thank you for the responseThis answer makes senseHopefully everything else will be worked out and it is just a misunderstanding that was not explained clearly Regards, [redacted] ***
I spoke to [redacted] ***, we are going to do a new contract with out the extended service contract that she does not want, and we are going to correct a mistake in her address [redacted] sakd she was happy with this resolution thank you
!Chris E [redacted] was never a used car manager Mustafa A [redacted] denies ever telling any customer they have to purchase any products to get any lender to approve a loanHe is also still employed at Lustine We have no record of any signed cancelation form for maintenance agreementYesterday you said you had canceled an extended warranty that you didn't have Yesterday I sent you two cancelation forms, one for GAP and one for Maintenance to be signed by [redacted] and returned to the dealership for us to process the cancelation and refundI suggest you put them to my attention
[redacted] [redacted] I am rejecting this response because:Per the phone conversation I had with [redacted] last night, the dealership does need to take actionIt is not just about the activation of the [redacted] *services, but that the vehicle shows an in-service date of September This impacts my warranties as well [redacted] has been trying to get the dealership to unwind this, but is having problems getting a response [redacted] will be contacting your dealership [redacted] ***
[redacted] has been in contact with our [redacted] throughout his experience and even spoke with *** the day this complain came in to Revdex.com getting a status update from him on his order and was told that there are other radios that is the same as his on order for other customer’s vehicles [redacted] is upset with the quality of the radio that [redacted] built his vehicle with and the amount of time it is taking for [redacted] to get new radios out to the dealers [redacted] has other radios on order that are the exact same model as the one on order for [redacted] radio and is trying to have the order expedited through our district service manager We are going to have our shop foreman address [redacted] shifter concern when he comes in for the radio replacement and have the shifter inspected and the trim around the shifter that might be causing any kind of binding when going to park at no charge to him
We purchased the car online thru Toyota Finance leaseThis unit was a lease turn in at [redacted] of Palm beachToyota Finanacial had problems transfering Fla Title to VAWe sent customer extra tags so he was never with out tagsAs soon as Toyota Finanacial provided title we [redacted] hard tags to customerCustomer has tags
I Would like to thank you for your responses, with a couple and very nice responses you clarify some of them I and research the remainingNothing else is needed at this pointJust please if you let me give an opinion, consider a better training to the PM and Mike (finance Rep) a lot of time and all this would have been voided only if they provided a better customer service and instead of going back and forth would have explain everything when I wen back instead or lying and been unprofessional.Just one more favor please, I have to go back after six months to be added on the lease, and I DO NOT want to deal with neither of themCan you please provide me another contact from Finance department, someone professional.Again, thank you for your time.Sincerely[redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] check had not been sent out because we were waiting on the title for his trade in I spoke to Mr [redacted] he will be in tonight with his trade title and we will give him his check, resolving this issue Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] states that he had no issues with the A/C operation prior to him coming in for his frame replacement and that Lustine [redacted] did not recharge the air conditioning system after the frame was replaced If [redacted] did not have any A/C work done before coming to Lustine then the only way that [redacted] would have seen dye around the condenser was from when Lustine [redacted] recharged the AC system with dye after the frame was replaced A/C dye is extremely potent where only oz is added to the AC recharge machine when an evacuate and recharge is performed There is no physical way that AC dye can be painted on to a condenser without obvious brush stroke marks which I would like to see documentation of from [redacted] Once again if [redacted] states he did not have an AC issue with his truck prior to service and that Lustine [redacted] did not recharge the system then how did the dye get in to the system and on the condenser that [redacted] states was on his vehicle?Lustine [redacted] service did their due diligence of inspecting this vehicle prior to the repairs being done, did not damage any components on this vehicle, and did recharge the AC system on the [redacted] Lustine [redacted] will not be accepting any responsibility for the cost that [redacted] was charged from [redacted] in the amount of $
[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have pulled the file and there is a complete work sheet showing the numbers on the work sheetClearly states customer agreed to $22,plus frieght of $810, $rebate for selling price of $24,before tax, tags, feesWe first put it on a hand written worksheet (see attachment 1) and customer wanted $more off before she would go into settlementWe agreed and lowered the selling price from $24,to $24,She agreed and signed the hand written pruchase order She then bought Undercoating/Sound Shield for $(see attachment #2)She then went into settlement and signed a computer typed purchase order ( see attachment # 3) showing the prices and the undercoating In my opinion [redacted] knew that she was signng legal documents and was hoping that is she complained enough to different agencies that we would give her moneyShe admits this when she states in her complaint " I decided to pay what was stated and then take the matter up with the Revdex.com and the State Attorney's Office of Consumer Affairs"This seems illegal to me but I am not an AttorneyI would like the opinion of the States Attorney and will ask if I get a complaint from their office
Tell us why here...Mr [redacted] did not buy a car from us His name is no where on the deal he is concerned aboutIt is against our company policy to discuss any customers information with anybody but the customer
CUSTOMER STATES THAT NO DISCOUNT WAS APPLIED BUT ON PAGE OF ON HIS INVOICE SUBMITTED ON LINE #FOR THE THROTTLE BODY SERVICE REFLECTS A MISC DISCOUNT OF $ON A JOB THAT RETAILS FOR $SO THE CUSTOMER ACTUALLY RECEIVED A 17.00% DISCOUNT ON ITEM, 7% MORE THEN THE 10% COUPON THAT HE BROUGHT IT LUSTINE [redacted] SERVICE WILL NOT BE REFUNDING MRSINGLA ANY MONEY ON THIS INVOICE [redacted] HE BROUGHT IN A 10% OFF COUPON AND GOT A 17% DISCOUNT
My name is Nino S [redacted] and I am the service director for Lustine Auto mall I have spent some time reviewing your repair order history and speaking to both the service adviser Doug C [redacted] and service manager David L [redacted] about your [redacted] Doug did recall your vehicle and your visit to Lustine in late September on repair order [redacted] First and foremost, let me clarify what Auto4Life is for your vehicle Auto4life is a lifetime powertrain warranty on your vehicle that was contracted at no charge to you when you purchased your vehicle from Lustine It covers your powertrain components for your vehicle which include and are not limited to the engine, transmission, differentials, axles, and any other internally lubricated drivetrain components Auto4Life does not cover any exhaust components When your vehicle was sold to you earlier in it passed Virginia safety inspection One of many parts of the inspection is the exhaust system If the exhaust system was leaking and making an abnoise it would have failed safety inspection At the time the vehicle was sold to you with 37k miles on it the cat back section of the exhaust system was operating as designed and passed VA safety inspection The cat back section of the exhaust system is covered on new Dodge vehicles for year or 36,miles, whichever comes first Your vehicle came in to Lustine Dodge service in September with miles on the vehicles which means that it was out of the yr/36k mile warranty One concern I have is that there is nothing documented on your repair order or on the multipoint inspection of any exhaust leak that was caused by rust In your complaint to the Revdex.com you state that your insurance company was denying having your cat back exhaust replaced because it was rusted out Doug C [redacted] also does not recall any discussion about your exhaust system leaking because of rust I think the best course of action at this point is to you have you bring the vehicle in and see either myself or my service manager David L [redacted] directly We will expedite the vehicle in to the shop on one of our shop foreman’s lifts and have all of us inspect it together At this point we can verify if the cat back section of the exhaust is leaking because of rust or because of an outside influence like a puncture If the exhaust was punctured, then we can take pictures of the damage to submit to your insurance company since it was caused by an outside influence If the exhaust does show a leak because of rust David can take pictures and submit them to our manufacturer district rep to see if there can be any kind of goodwill coverage since the vehicle is just under years old Once again this section of the exhaust is only covered under yr / 36k mile warranty but we might be able to get a portion of it covered by the manufacturer if the leak was caused by rust I will not be able to confirm this until we are able to look at the vehicle together on a lift and go from there Please feel free to contact David or I directly to schedule an appointment to review your vehicle on a lift together Thank you for your time
(TOYOTA RESONSE IN RED) I am rejecting this response because: · $has still not been refunded I need proof of the cancellation, including effective date · Need an an answer on the interest charges that I have had to pay because of their negligence My responses to their statements (also attached in PDF): I have looked at [redacted] ***'s deal folderShe did meet with Gaby M [redacted] but did NOT purchase any aftermarket productsI have scanned and attached copies of the purchase order (attachments marked #1) and loan contract (attachment marked #) and you can see there is no aftermarket products bought or sold, so there is nothing to cancel I did confirm that [redacted] purchased an extended warranty for $2500, maintenance for $1700, and GAP for $In the attached loan contract (attachments marked # 2) she clearly acknowledged and signed for the productsIn fact, it was electronic [redacted] signed at the dealership which requires signature and two acknowledgements from the customer TRUE I did sign the paperwork, but as I mentioned, the second time we filled out the paperwork, we were rushed though the paperwork and not given an opportunity to review it Regardless of whether I signed it or not, I am still entitled to cancel the warranty, and it should have been processed immediately to get the day process startedIn fact, the attachments from Lustine Toyota show that I indeed had to fill out the same forms over and over again Why wasn’t the issue resolved the first time? Second? Third? We both agree she signed the paperwork to buy all policiesWe agree that when she finally signed the cancellation forms, they were forwarded to the provider for cancellationPlease see attachment #1, again verifying that the policies were disclosed and she agreed to with separate signature [redacted] did contact our dealership in OctoberShe spoke to MrSchuyler B***, Department Head of Finance and InsuranceShe requested to cancel ALL policies on the loanMrB [redacted] told her to please come in the dealership to sign the necessary formsShe refused and said she wanted to cancel over the phoneWe told her we would like her to sign the cancellation forms in person, so that we could witnessShe hung upShe called again late in November again refusing to come in without an attorneyWe told her the attorney was welcomeShe never came in and her deal folder remained in MrB***'s office waiting for her to appear FALSE I came into the dealership on three separate occasions: September 27, (when I spoke to Mohammed) He gave me one form to fill out, and would not give us a copy of it (but we were able to take a picture of it – attached), after insisting that we needed proof of the cancellation I stopped by the dealership again, in November This time I spoke with Daniel K***He apologized for the bad service we had received, and said he would look into it He shared that this was not Mohammed’s K [redacted] ’s first complaint, and that he was currently on probation for this type of behaviorHe gave me his card A few days after we met, I called him and left a message asking for an update on the situation, and he did not call me back I stopped by the dealership for a third time, in early December and this time I asked for the GM of the dealer Amine R [redacted] said he was one of the managers, and asked how he could help us I explained the whole situation to him, and he said he would look into it and get it resolved It was at this time that I said, if my issue could not be resolved, I would have to take other measures, including, but not limited to getting an attorney He said, that is our right He gave me his number, and ask that I follow up with him in a few days, so he could look into it He did not return my calls After having spoken to three different people, without any resolution or follow-up, I tried calling other managers at the dealership, hoping someone would resolve my situation I was happy to fin [redacted] get in touch with MrB [redacted] on December 15, 2016, over the phone When I explained the situation to date, he said he would help me resolve the issue After we spoke, DeQuoia H [redacted] emailed me (attached), with cc: to MrB***, following up on my conversation with him, asking me to fill out the two forms, so she could submit the refund which would take up to days I emailed the paperwork back to her a few days later At no time was I asked to come in to the office by him, or DeQuoia I would have been happy to stop by for a fourth time (as I had already stopped by three times, what’s one more? I actu [redacted] preferred to deal with this situation in person vs over the phone or email) Mohammad, Daniel and Amine deny having conversation with herWe requested for her to come in many timesThe cancellations were not signed at the dealership, as the customer preferred emailSchuyler B [redacted] and I have never met with or seen [redacted] *** On December 15th DeQuoia H [redacted] , Finance Assistant, was getting ready to deploy with her Army Reserve Unit and sent out an email with the cancellation forms (attachments marked # 3) [redacted] contacted DeQuoia, sent her the forms and we canceled the $warranty and $maintenance for a complete refundThe insurance companies sent the refund directly to [redacted] It can take up to days for the bank to credit the accountWe also told [redacted] thisTRUEI am not disputing whether or not DeQuoia sent me the forms I had been checking my [redacted] account periodic [redacted] to check on the credit As of February 7th, there was nothing So I emailed DeQuoia and Schuyler to get a status on my issueThat is when I received an email from Margarika Parker, asking me to fill out the SAME two forms (they were not “additional” forms) that I had already filled out, twice, maybe three times! We spoke on the phone, and she said that DeQuoia had been deployed, and that she would be following up on this Based on my conversation with Margarika, it didn’t seem like the refund had been processed Even though I was very, very frustrated to fill out the forms again, she was polite, and pleasant to deal with MsP [redacted] was the first person to receive all signed forms On February 7, [redacted] sent in two additional forms ( attachments marked #), one was an additional warranty cancellation form that [redacted] marked "X" in the box for "OTHER" and then writing "Unauthorized charge" This is not trueShe authorized the warranty when she first bought the car by signing the loan contract and warranty agreementThe second form was [redacted] writing in that she wanted to "keep GAP insurance" dated 2/7/17.FALSE As stated above, the charges were added without my permission, nor did he review all the charges I had only agreed to the GAP insurance He also did not let us review the paperwork because he was rushing through it I would also like to point out, that when we went on 9/to speak to Mohammed, there was another couple waiting to see him for a similar issue In addition, when we met with Daniel K***, Finance Manager, he shared that this was not Mohammed’s K [redacted] ’s first complaint, and that he was currently on probation for this type of behavior It might be a good idea to audit his deals to ensure these deceptive practices are not a widespread issue [redacted] gave us permission when she bought the policiesShe signed the policy and loan contractShe also signed additional repayment options in attachment #1, stating that she was aware of what she was purchasingIt’s odd to me that [redacted] can remember everything that she says happened but was rushed and forced to sign a contract, she was not able to reviewNone of the employees she has named, has any recollection of any of the conversations she described Update as of February 10, 2017: I checked my [redacted] Account today, and it looks like the $has fin [redacted] been refunded, but I still do not see the $ In addition, I should not have to pay the interest on the amount that should have been refunded months ago I’m glad that [redacted] received the $dollar check and [redacted] is awareOnce a cancellation form is signed, we forward it to the insurance company and a refund is sent to the bankWe do not have control on when the refund will reach the bank, but in this case we are giving her full refunds instead of a prorated amount, which we normally do
We dispute that the finance officer hide anything from the customerCustomer had not contacted the store requesting cancelation of any productsFirst we herad the customer was not happy was from Revdex.comWe contacted the customer, canceled the loan , [redacted] new loan papers without any products We are waiting for there returnCustomer is now satisfied according to Ms Jannett A [redacted] , Finance Director
I am happy to take care of any "We-Owe" issuesPlease email a copy of the "We-Owe" with your contact information and I will have an appointment set the same dayI apologize no one has helped you.Jim G [redacted]
Thank you for the responseThis answer makes senseHopefully everything else will be worked out and it is just a misunderstanding that was not explained clearly Regards, [redacted] ***
[redacted] leased a car from us on 9/1/The deal is cashed and titled in VAShe has buyer remorseWe will not back out car or chage orice
Please tell me the Mothers nameIt is not listed in the complaint
I spoke to [redacted] ***, we are going to do a new contract with out the extended service contract that she does not want, and we are going to correct a mistake in her address [redacted] sakd she was happy with this resolution thank you
!Chris E [redacted] was never a used car manager Mustafa A [redacted] denies ever telling any customer they have to purchase any products to get any lender to approve a loanHe is also still employed at Lustine We have no record of any signed cancelation form for maintenance agreementYesterday you said you had canceled an extended warranty that you didn't have Yesterday I sent you two cancelation forms, one for GAP and one for Maintenance to be signed by [redacted] and returned to the dealership for us to process the cancelation and refundI suggest you put them to my attention
[redacted] [redacted] I am rejecting this response because:Per the phone conversation I had with [redacted] last night, the dealership does need to take actionIt is not just about the activation of the [redacted] *services, but that the vehicle shows an in-service date of September This impacts my warranties as well [redacted] has been trying to get the dealership to unwind this, but is having problems getting a response [redacted] will be contacting your dealership [redacted] ***
[redacted] has been in contact with our [redacted] throughout his experience and even spoke with *** the day this complain came in to Revdex.com getting a status update from him on his order and was told that there are other radios that is the same as his on order for other customer’s vehicles [redacted] is upset with the quality of the radio that [redacted] built his vehicle with and the amount of time it is taking for [redacted] to get new radios out to the dealers [redacted] has other radios on order that are the exact same model as the one on order for [redacted] radio and is trying to have the order expedited through our district service manager We are going to have our shop foreman address [redacted] shifter concern when he comes in for the radio replacement and have the shifter inspected and the trim around the shifter that might be causing any kind of binding when going to park at no charge to him
We purchased the car online thru Toyota Finance leaseThis unit was a lease turn in at [redacted] of Palm beachToyota Finanacial had problems transfering Fla Title to VAWe sent customer extra tags so he was never with out tagsAs soon as Toyota Finanacial provided title we [redacted] hard tags to customerCustomer has tags
I Would like to thank you for your responses, with a couple and very nice responses you clarify some of them I and research the remainingNothing else is needed at this pointJust please if you let me give an opinion, consider a better training to the PM and Mike (finance Rep) a lot of time and all this would have been voided only if they provided a better customer service and instead of going back and forth would have explain everything when I wen back instead or lying and been unprofessional.Just one more favor please, I have to go back after six months to be added on the lease, and I DO NOT want to deal with neither of themCan you please provide me another contact from Finance department, someone professional.Again, thank you for your time.Sincerely[redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] check had not been sent out because we were waiting on the title for his trade in I spoke to Mr [redacted] he will be in tonight with his trade title and we will give him his check, resolving this issue Thank you