This review concerns the Customer Care Center of Humana Specialty Benefits that is accessed by calling the phone number 1-(800)-233-I called this number to request a simple piece of documentation regarding my coverage history to be sent via fax to my new insurance providerAt the conclusion of my first call on Friday of that week, I was assured it had been done The next week, on Tuesday, I contacted my new provider, which reported that they had no record of receiving the letterI again contacted Humana via the above phone number to request that the letter be sentAgain, I was informed the letter had been sent On Friday (now days after the original request for documentation), I contacted my new insurance provider to determine if they received the documentation via faxThey had notI then called Humana again to request that the letter be faxed again, this time to a different fax number at my new insurance providerThe Humana representative indicated that they would do so AND that they would also call me to verify the document was sent Hours later, I had still received no confirmation phone callI called Humana a fourth time to determine if the documentation had been sent, and the new representative did not knowI asked for a supervisor, was only given the supervisor's first name, and was told that the letter was now being sentI asked for a follphone call to confirm that the documentation was sent AGAIN, I NEVER RECEIVED the CONFIRMATION CALLI called a FIFTH time, this time speaking with a supervisor - in KINGSTON, JAMAICA - whom I stayed on the phone with until she had actually written the documentation I needed, because it had apparently NEVER been drafted after any of my previous phone callsAfter completing the documentation, she informed me the fax machine was "not working," and that she would call me to confirm that the documentation was faxed later in the evening I did receive this call - literally moments ago - from the supervisor (who, it should be said, was kind, patient, and sympathetic to my frustration), who informed me that their fax machine is STILL NOT WORKING, and thus, this issue now has to drag into a third week of communications, as I will be required to contact my new company to arrange other means of delivery of this documentation DO NOT WASTE YOUR TIME WITH HUMANA INSURANCEThe customer service representatives are mostly off-shore and overseas, which means they cannot address any of your concerns or inquiries in a timely and/or well-informed manner, regardless of how patient, kind, or "helpful" they may try to beAny urgent questions regarding your benefits, covered services, and/or claims are likely to be ill-addressed or forgotten about if they are anything like my experienceThe fact that urgent questions about the health and well-being of everyday people are being farmed out to insurance companies that outsource the needs of their policyholders to the point that you must waste hours of your days on the phone, causing you to lose money that is necessary to pay for your own health care and that of your family, is abhorrent and inexcusable
This review concerns the Customer Care Center of Humana Specialty Benefits that is accessed by calling the phone number 1-(800)-233-I called this number to request a simple piece of documentation regarding my coverage history to be sent via fax to my new insurance providerAt the conclusion of my first call on Friday of that week, I was assured it had been done
The next week, on Tuesday, I contacted my new provider, which reported that they had no record of receiving the letterI again contacted Humana via the above phone number to request that the letter be sentAgain, I was informed the letter had been sent
On Friday (now days after the original request for documentation), I contacted my new insurance provider to determine if they received the documentation via faxThey had notI then called Humana again to request that the letter be faxed again, this time to a different fax number at my new insurance providerThe Humana representative indicated that they would do so AND that they would also call me to verify the document was sent
Hours later, I had still received no confirmation phone callI called Humana a fourth time to determine if the documentation had been sent, and the new representative did not knowI asked for a supervisor, was only given the supervisor's first name, and was told that the letter was now being sentI asked for a follphone call to confirm that the documentation was sent
AGAIN, I NEVER RECEIVED the CONFIRMATION CALLI called a FIFTH time, this time speaking with a supervisor - in KINGSTON, JAMAICA - whom I stayed on the phone with until she had actually written the documentation I needed, because it had apparently NEVER been drafted after any of my previous phone callsAfter completing the documentation, she informed me the fax machine was "not working," and that she would call me to confirm that the documentation was faxed later in the evening
I did receive this call - literally moments ago - from the supervisor (who, it should be said, was kind, patient, and sympathetic to my frustration), who informed me that their fax machine is STILL NOT WORKING, and thus, this issue now has to drag into a third week of communications, as I will be required to contact my new company to arrange other means of delivery of this documentation
DO NOT WASTE YOUR TIME WITH HUMANA INSURANCEThe customer service representatives are mostly off-shore and overseas, which means they cannot address any of your concerns or inquiries in a timely and/or well-informed manner, regardless of how patient, kind, or "helpful" they may try to beAny urgent questions regarding your benefits, covered services, and/or claims are likely to be ill-addressed or forgotten about if they are anything like my experienceThe fact that urgent questions about the health and well-being of everyday people are being farmed out to insurance companies that outsource the needs of their policyholders to the point that you must waste hours of your days on the phone, causing you to lose money that is necessary to pay for your own health care and that of your family, is abhorrent and inexcusable
This review concerns the Customer Care Center of Humana Specialty Benefits that is accessed by calling the phone number 1-(800)-233-I called this number to request a simple piece of documentation regarding my coverage history to be sent via fax to my new insurance providerAt the conclusion of my first call on Friday of that week, I was assured it had been done The next week, on Tuesday, I contacted my new provider, which reported that they had no record of receiving the letterI again contacted Humana via the above phone number to request that the letter be sentAgain, I was informed the letter had been sent On Friday (now days after the original request for documentation), I contacted my new insurance provider to determine if they received the documentation via faxThey had notI then called Humana again to request that the letter be faxed again, this time to a different fax number at my new insurance providerThe Humana representative indicated that they would do so AND that they would also call me to verify the document was sent Hours later, I had still received no confirmation phone callI called Humana a fourth time to determine if the documentation had been sent, and the new representative did not knowI asked for a supervisor, was only given the supervisor's first name, and was told that the letter was now being sentI asked for a follphone call to confirm that the documentation was sent AGAIN, I NEVER RECEIVED the CONFIRMATION CALLI called a FIFTH time, this time speaking with a supervisor - in KINGSTON, JAMAICA - whom I stayed on the phone with until she had actually written the documentation I needed, because it had apparently NEVER been drafted after any of my previous phone callsAfter completing the documentation, she informed me the fax machine was "not working," and that she would call me to confirm that the documentation was faxed later in the evening I did receive this call - literally moments ago - from the supervisor (who, it should be said, was kind, patient, and sympathetic to my frustration), who informed me that their fax machine is STILL NOT WORKING, and thus, this issue now has to drag into a third week of communications, as I will be required to contact my new company to arrange other means of delivery of this documentation DO NOT WASTE YOUR TIME WITH HUMANA INSURANCEThe customer service representatives are mostly off-shore and overseas, which means they cannot address any of your concerns or inquiries in a timely and/or well-informed manner, regardless of how patient, kind, or "helpful" they may try to beAny urgent questions regarding your benefits, covered services, and/or claims are likely to be ill-addressed or forgotten about if they are anything like my experienceThe fact that urgent questions about the health and well-being of everyday people are being farmed out to insurance companies that outsource the needs of their policyholders to the point that you must waste hours of your days on the phone, causing you to lose money that is necessary to pay for your own health care and that of your family, is abhorrent and inexcusable
This review concerns the Customer Care Center of Humana Specialty Benefits that is accessed by calling the phone number 1-(800)-233-I called this number to request a simple piece of documentation regarding my coverage history to be sent via fax to my new insurance providerAt the conclusion of my first call on Friday of that week, I was assured it had been done
The next week, on Tuesday, I contacted my new provider, which reported that they had no record of receiving the letterI again contacted Humana via the above phone number to request that the letter be sentAgain, I was informed the letter had been sent
On Friday (now days after the original request for documentation), I contacted my new insurance provider to determine if they received the documentation via faxThey had notI then called Humana again to request that the letter be faxed again, this time to a different fax number at my new insurance providerThe Humana representative indicated that they would do so AND that they would also call me to verify the document was sent
Hours later, I had still received no confirmation phone callI called Humana a fourth time to determine if the documentation had been sent, and the new representative did not knowI asked for a supervisor, was only given the supervisor's first name, and was told that the letter was now being sentI asked for a follphone call to confirm that the documentation was sent
AGAIN, I NEVER RECEIVED the CONFIRMATION CALLI called a FIFTH time, this time speaking with a supervisor - in KINGSTON, JAMAICA - whom I stayed on the phone with until she had actually written the documentation I needed, because it had apparently NEVER been drafted after any of my previous phone callsAfter completing the documentation, she informed me the fax machine was "not working," and that she would call me to confirm that the documentation was faxed later in the evening
I did receive this call - literally moments ago - from the supervisor (who, it should be said, was kind, patient, and sympathetic to my frustration), who informed me that their fax machine is STILL NOT WORKING, and thus, this issue now has to drag into a third week of communications, as I will be required to contact my new company to arrange other means of delivery of this documentation
DO NOT WASTE YOUR TIME WITH HUMANA INSURANCEThe customer service representatives are mostly off-shore and overseas, which means they cannot address any of your concerns or inquiries in a timely and/or well-informed manner, regardless of how patient, kind, or "helpful" they may try to beAny urgent questions regarding your benefits, covered services, and/or claims are likely to be ill-addressed or forgotten about if they are anything like my experienceThe fact that urgent questions about the health and well-being of everyday people are being farmed out to insurance companies that outsource the needs of their policyholders to the point that you must waste hours of your days on the phone, causing you to lose money that is necessary to pay for your own health care and that of your family, is abhorrent and inexcusable