Initial Business Response /* (1000, 9, 2016/08/01) */
August 1, 2016
VIA ONLINE SUBMISSION
Revdex.com of Southwest Missouri
Re: Revdex.com Case XXXXXX
[redacted] and Vatterott College
Dear Madam or Sir:
By notice dated July 19, 2016, the Revdex.com of Southwest...
Missouri ("Revdex.com") informed the Vatterott College's Online Campus ("Vatterott") of a complaint filed against Vatterott by former student, [redacted]. Vatterott takes student concerns seriously and is committed to addressing and resolving issues that are brought to its attention. Vatterott is appreciative that the Revdex.com provided Vatterott with notice of Ms. [redacted]'s complaint and an opportunity to respond. The Revdex.com directed Vatterott to provide its response by August 3, 2016, and by this correspondence, Vatterott timely responds.
In her complaint, Ms. [redacted] claims that she has been assessed with more debt to her account than should be owed, due to the issues she encountered during her brief enrollment in Vatterott's Paralegal program. Specifically, Ms. [redacted] alleges that she received her books late, and as a result was set up to fail. After feeling behind on her courses, Ms. [redacted] made the decision to withdraw from the Paralegal program, and was left with an outstanding debt of $1,302.77. Ms. [redacted] is requesting that Vatterott either eliminate the debt completely, or offer a reasonable settlement amount.
On January 28, 2015 Ms. [redacted] enrolled in the Paralegal program, and signed an Enrollment Agreement which includes Vatterott's Withdrawal and Refund Policy. A copy of Ms. [redacted]'s Enrollment Agreement is attached hereto as Exhibit 1. Pursuant to this policy, refunds made for students who withdraw from Vatterott prior to completing the program are based on the current tuition charge incurred by the student at the time of withdrawal. Any books, equipment's, or uniforms that have been issued are non-refundable.
In the instant case, Ms. [redacted] began classes on March 9, 2015, and withdrew from the program on April 10, 2015 - the week five of the ten week phase. Pursuant to Vatterott's Withdrawal and Refund Policy, Vatterott's Financial Aid and Accounting Departments conducted a drop calculation of Ms. [redacted]'s account. Accordingly, Ms. [redacted]'s tuition and fee charges were adjusted, and $2,555.00 of her loans were refunded. Ms. [redacted]'s outstanding balance as a result of her withdrawal was $1,302.77. A copy of Ms. [redacted]'s Drop Calculation paperwork and her Student Ledger, are attached hereto as Exhibit 2 and Exhibit 3, respectively.
In her complaint, Ms. [redacted] asserts that she should not be held responsible for her outstanding balance due to the issues she faced in ordering her books. Ms. [redacted] claims that she received no information or assistance regarding the ordering of her books, and once she did receive the help, her books were on two week back-order. However, the record shows that Ms. [redacted], like all new Online students, were provided with information on how to order their books via various channels, including New Student Orientation, their Canvas shell, and via email from the textbook service provider, MBS. Here, Ms. [redacted] ordered her books on March 18, 2015, her second week of enrollment, and two of the books were delivered less than a week later on March 23, 2015, and one remaining book was delivered on March 30, 2015. A copy of Ms. [redacted]'s MBS order is attached hereto as Exhibit 4. It bears noting that all Online students have the first three weeks of class books available to them to use in Canvas so that there is no problem with students having the necessary materials while they wait to order their books. Accordingly, there is no evidence that Ms. [redacted] was without the information needed to help her through her courses in those three weeks.
After Ms. [redacted] dropped from the Paralegal Program on April 10, 2015 and received notice of her balance, she did not contact Vatterott until May 19, 2016 to review her account. At the time, Vatterott's Business Office offered Ms. [redacted] a $977.00 settlement of her $1,302.77 balance. Ms. [redacted] indicated she would need a month or two to make payment. Then, on July 18, 2016 Ms. [redacted] contacted the Business Office again, and stated all she could pay was $650.00. The Business Office was not authorized to accept such a settlement offer, and the matter was referred to Vatterott's Corporate Accounting department for review. On July 25, 2016, Vatterott approved the $650.00 settlement amount, and on July 29, 2016, Ms. [redacted] made payment of the same. Since then, Ms. [redacted]'s remaining $652.00 balance has been waived, releasing Ms. [redacted] of all debt and allowing her to obtain a copy of her official transcript. A copy of Ms. [redacted]'s Subsidiary Account is attached hereto as Exhibit 5.
Vatterott regrets that Ms. [redacted] is dissatisfied with her experience at Vatterott. However, Vatterott trusts that this response will bring full resolution to this matter, as Ms. [redacted] settled her account balance as desired. If you need any additional information, please do not hesitate to contact me via phone at XXX-XXX-XXXX or via email at [redacted]@vatterott.edu.
Sincerely,
/s/ [redacted]
Administrator of Student Affairs
Vatterott Educational Centers, Inc
Initial Consumer Rebuttal /* (2000, 12, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After making a complaint with several people within Vatterott's company, and the Revdex.com I received a call with the acceptance of my offer. I am satisfied with the response and the outcome.
Initial Business Response /* (1000, 9, 2016/08/01) */
August 1, 2016
VIA ONLINE SUBMISSION
Revdex.com of Southwest Missouri
Re: Revdex.com Case XXXXXX
[redacted] and Vatterott College
Dear Madam or Sir:
By notice dated July 19, 2016, the Revdex.com of Southwest...
Missouri ("Revdex.com") informed the Vatterott College's Online Campus ("Vatterott") of a complaint filed against Vatterott by former student, [redacted]. Vatterott takes student concerns seriously and is committed to addressing and resolving issues that are brought to its attention. Vatterott is appreciative that the Revdex.com provided Vatterott with notice of Ms. [redacted]'s complaint and an opportunity to respond. The Revdex.com directed Vatterott to provide its response by August 3, 2016, and by this correspondence, Vatterott timely responds.
In her complaint, Ms. [redacted] claims that she has been assessed with more debt to her account than should be owed, due to the issues she encountered during her brief enrollment in Vatterott's Paralegal program. Specifically, Ms. [redacted] alleges that she received her books late, and as a result was set up to fail. After feeling behind on her courses, Ms. [redacted] made the decision to withdraw from the Paralegal program, and was left with an outstanding debt of $1,302.77. Ms. [redacted] is requesting that Vatterott either eliminate the debt completely, or offer a reasonable settlement amount.
On January 28, 2015 Ms. [redacted] enrolled in the Paralegal program, and signed an Enrollment Agreement which includes Vatterott's Withdrawal and Refund Policy. A copy of Ms. [redacted]'s Enrollment Agreement is attached hereto as Exhibit 1. Pursuant to this policy, refunds made for students who withdraw from Vatterott prior to completing the program are based on the current tuition charge incurred by the student at the time of withdrawal. Any books, equipment's, or uniforms that have been issued are non-refundable.
In the instant case, Ms. [redacted] began classes on March 9, 2015, and withdrew from the program on April 10, 2015 - the week five of the ten week phase. Pursuant to Vatterott's Withdrawal and Refund Policy, Vatterott's Financial Aid and Accounting Departments conducted a drop calculation of Ms. [redacted]'s account. Accordingly, Ms. [redacted]'s tuition and fee charges were adjusted, and $2,555.00 of her loans were refunded. Ms. [redacted]'s outstanding balance as a result of her withdrawal was $1,302.77. A copy of Ms. [redacted]'s Drop Calculation paperwork and her Student Ledger, are attached hereto as Exhibit 2 and Exhibit 3, respectively.
In her complaint, Ms. [redacted] asserts that she should not be held responsible for her outstanding balance due to the issues she faced in ordering her books. Ms. [redacted] claims that she received no information or assistance regarding the ordering of her books, and once she did receive the help, her books were on two week back-order. However, the record shows that Ms. [redacted], like all new Online students, were provided with information on how to order their books via various channels, including New Student Orientation, their Canvas shell, and via email from the textbook service provider, MBS. Here, Ms. [redacted] ordered her books on March 18, 2015, her second week of enrollment, and two of the books were delivered less than a week later on March 23, 2015, and one remaining book was delivered on March 30, 2015. A copy of Ms. [redacted]'s MBS order is attached hereto as Exhibit 4. It bears noting that all Online students have the first three weeks of class books available to them to use in Canvas so that there is no problem with students having the necessary materials while they wait to order their books. Accordingly, there is no evidence that Ms. [redacted] was without the information needed to help her through her courses in those three weeks.
After Ms. [redacted] dropped from the Paralegal Program on April 10, 2015 and received notice of her balance, she did not contact Vatterott until May 19, 2016 to review her account. At the time, Vatterott's Business Office offered Ms. [redacted] a $977.00 settlement of her $1,302.77 balance. Ms. [redacted] indicated she would need a month or two to make payment. Then, on July 18, 2016 Ms. [redacted] contacted the Business Office again, and stated all she could pay was $650.00. The Business Office was not authorized to accept such a settlement offer, and the matter was referred to Vatterott's Corporate Accounting department for review. On July 25, 2016, Vatterott approved the $650.00 settlement amount, and on July 29, 2016, Ms. [redacted] made payment of the same. Since then, Ms. [redacted]'s remaining $652.00 balance has been waived, releasing Ms. [redacted] of all debt and allowing her to obtain a copy of her official transcript. A copy of Ms. [redacted]'s Subsidiary Account is attached hereto as Exhibit 5.
Vatterott regrets that Ms. [redacted] is dissatisfied with her experience at Vatterott. However, Vatterott trusts that this response will bring full resolution to this matter, as Ms. [redacted] settled her account balance as desired. If you need any additional information, please do not hesitate to contact me via phone at XXX-XXX-XXXX or via email at [redacted]@vatterott.edu.
Sincerely,
/s/ [redacted]
Administrator of Student Affairs
Vatterott Educational Centers, Inc
Initial Consumer Rebuttal /* (2000, 12, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After making a complaint with several people within Vatterott's company, and the Revdex.com I received a call with the acceptance of my offer. I am satisfied with the response and the outcome.