Lube Center

Thank you for taking the time to communicate to us why our car wash did not meet your expectations.  We have every desire to address your needs and provide the best solution available to resolve the issues you brought to our attention.  We would like to apologize for any trouble or...

inconvenience we have caused.
Please note that we are addressing the issue with the signs for the "Self Prep" area.  We have these buckets and brushes to assist customers with the cleaning of their car.  Sometimes bird droppings can be very stubborn and need extra scrubbing but only the customer can judge how much pressure can be used to remove them.
I again apologize for any inconvenience and will be sending you a free $5 car wash token for taking the time to let us know how we can better serve you.
Sincerely,
[redacted]
General Manager

Review: I paid for a 12.00 Car wash and when I left and got to my destination the car was still dirty as if it never got clean. I came back when I could and told the guy at the kiosk machine that my car didnt get clean and I would like to know what happen and why the machine didnt do its job. The guy refer me to the manager and he said well that I paid for a service and that what I got. I had dirty tires, water spot on all on my windows, and bug debris. He said for me to go to the prep area clean my own tires wipe and wipe my own windows down and he would raise them off. After I paid for a service that should have done it because its advertised on the billboard for the $12 wash. False misleading information of the service provided. I requested the phone to the owner and he gave me a number that was disconnect ###-###-####. Bad customer service and a bad overall experience.Desired Settlement: I would like to have my car reclean for free at the other location and I want to know why this couldnt have been handle at the location all it had to be done was for my car to be ran again. I spent $12 and visit this [redacted] relocation at least once a week to get my car clean never had a problem till now

Business

Response:

Please be advised the customer had an incorrect phone number – we provided the customer with a free car wash and the customer is satisfied. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: my receipt for services rendered showed that they inspected my cabin filter in my auto----investigating a strong petroleum smell that developed in the car after the service I thought I would check the cabin air filter as a source---even tho' they said it checked out okay. much to my surprise I found an old mouse nest and a bunch of trash indicating it had not been checked after my being assured it had. I guess I'd better double check everything else they said was okay to be sure these things were not ignored----NO WONDER WOMEN SAY THEY GET PREYED UPON AT 'GARAGES'!!!!!!!!!!!I've also heard reports of oil filters being wiped clean and not changed---wish I had pre marked it now!!!!!! and oh by the way the 'inspector' marked on the official document that he removed the left side wheels to inspect the brakes but I saw the right rear wheel come off------------I'M JUST SAYING!!!!!!!!!!!Desired Settlement: because I cannot be sure these other things had been done I see no way of making me happy other than a full refund checked being mailed asap! They did a good job of vacuuming and doing the windshield....urp.

Business

Response:

Mr. [redacted] had also voiced a complaint on our website. Below is the response I had already sent to him. He declined the offer for replacement of the cabin air filter and for the gift certificate. Mr. [redacted], I have looked into your service record and have determined that the store manager was the one that serviced your vehicle. There was obviously an error made on our part, and I will not attempt to offer you an excuse. I do apologize for the experience you received. I realize you have gone out of your way to come to our facility, drove more miles and spent valuable time voicing the complaint. Thank you for bringing this to my attention. This gives us the ability to address the situation and correct it immediately. I am assuming that the filter was never shown to your wife and the checkpoint was left as CHECKED OK. Can you please confirm this?? I would be happy to meet you personally and replace the cabin air filter at no charge. I would also be happy to offer you a gift certificate for your next service. Please let me know if there is anything I can do for you! I look forward to hearing back from you. Thank you for your time,

Consumer

Response:

[redacted] THEY STILL ARE RIPPING PEOPLE OFF AND SAYING 'WE'RE SORRY' WHILE OFFERING BAND-AID REMEDIES------I will avoid them like the plague in the future and continue to warn others to do the same I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I live 50 miles away but frequently (several times per month) patronize this establishment. I have purchased at different times all selection that are offered to get your car washed. Only half of my visits have resulted in my car receiving a decent wash. Most of the times in the past, the attendant would run it back through the second time, which resulted in a better finished product. Three weeks ago I went there to have my car washed. I purchased the $5.00 selection. The result was that the wash did not even remove day old bird droppings from the hood of my 2011 car. I went and showed the attendant, he said that I needed to purchase an more expensive selection. I told him that the last time that I did, it did not do any better than the cheaper selection. He said that was what the pre scrub bucket was for. I asked him where was the bucket and that there was no signs stating where or that a person needed to use it. He pointed the location of the bucket, which was on the property next to the car wash. There is no way that anyone could identify that it was there for the car wash, plus I guess no one cared that the customer's car left the car wash not completely cleaned. I took pics of car and location of bucket and asked attendant for number of management to complain to. I called the number and explained to a secretary and to this day I have not heard any response from themDesired Settlement: I have no problem accepting coupons for future washes, but they serve no purpose if the pre wash buckets are not properly displayed. I also believe that even if the bucket was used, that you still will not get your vehicle cleaned. It seems that this company has no issues in depositing daily income from the establishment, but they do seemed to have issues returning phone calls.

Business

Response:

Thank you for taking the time to communicate to us why our car wash did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve the issues you brought to our attention. We would like to apologize for any trouble or inconvenience we have caused.

Please note that we are addressing the issue with the signs for the "Self Prep" area. We have these buckets and brushes to assist customers with the cleaning of their car. Sometimes bird droppings can be very stubborn and need extra scrubbing but only the customer can judge how much pressure can be used to remove them.

I again apologize for any inconvenience and will be sending you a free $5 car wash token for taking the time to let us know how we can better serve you.

Sincerely,

General Manager